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About Cresta (organization,product)
This page provides details about Cresta (organization,product) which was ranked #4 out of 60 in the list of brands (3 mentions (11.2% share)) in answers from AI models (OpenAI ChatGPT Latest) when they were asked the following 1 question: "What are the top AI chat monitoring tools in 2025?" on Dec 24, 2025 by AI Chat Watch.
Mentions by AI Model
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Citations from AI Responses
What are the top AI chat monitoring tools in 2025?
[...] and chat QA (monitor quality, compliance, sentiment, and agent performance across chat/tickets) - Observe.AI — contact center QA with AI scoring and insights across digital channels: https://www.observe.ai - Level AI — AI-driven QA and coaching for chat, email, and voice: https://www.thelevel.ai - Cresta — real-time agent assist plus analytics/quality for digital and voice: https://www.cresta.com - CallMiner — omni-channel conversation analytics for quality/compliance: https://callminer.com - Klaus (by Zendesk) — specialized QA for support conversations with AI auto-scoring: https://www.klausapp.co [...]
[...] ckets) - Observe.AI — contact center QA with AI scoring and insights across digital channels: https://www.observe.ai - Level AI — AI-driven QA and coaching for chat, email, and voice: https://www.thelevel.ai - Cresta — real-time agent assist plus analytics/quality for digital and voice: https://www.cresta.com - CallMiner — omni-channel conversation analytics for quality/compliance: https://callminer.com - Klaus (by Zendesk) — specialized QA for support conversations with AI auto-scoring: https://www.klausapp.com Workplace chat compliance, risk, and DLP (monitor Slack/Teams-like collaboration for PI [...]
[...] ty-assurance - G2: Content Moderation category — https://www.g2.com/categories/content-moderation - G2: Data Loss Prevention (DLP) category — https://www.g2.com/categories/data-loss-prevention-dlp Quick pick guidance - Need to monitor support chat quality at scale: start with Observe.AI, Level AI, Cresta, or Klaus. - Need policy/compliance/DLP for internal chat: start with Theta Lake, Aware, SafeGuard Cyber, or Nightfall AI. - Need community safety/toxicity filters: start with Azure AI Content Safety, Perspective API, OpenAI Moderation, Hive, or Spectrum Labs. - Need guardrails/observability for yo [...]