AICW AI Chat Watch

AI Mentions & Sources Report for AI Mention Tracking Tools

Track Your AI Visibility
#{{ entity.rank }}

{{ entity.value }}

{{ formatPercent(entity.influence) }}
Share of Voice
{{ typeItem.trim() }} {{ brandDomain }} {{ botCount }} AI models {{ questionCount }} questions

About Freshdesk (organization,product)

This page provides details about Freshdesk (organization,product) which was ranked #41 out of 60 in the list of brands (1 mention (0.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 1 question: "What are the top AI chat monitoring tools in 2025?" on Dec 24, 2025 by AI Chat Watch.

#{{ entity.rank }}
Rank
{{ formatPercent(entity.influence) }}
Voice
{{ formatPosition(entity.appearanceOrder) }}
Position
{{ formatPercent(entity.mentionsAsPercent) }} ({{ entity.mentions || 0 }})
Mentions

Mentions by AI Model

Model Voice Position Mentions
{{ bot.name.charAt(0) }} {{ bot.name }} {{ getInfluenceForBot(bot.id) }} {{ getPositionForBot(bot.id) }} {{ getMentionsForBot(bot.id) }}

Source Links

Citations from AI Responses

What are the top AI chat monitoring tools in 2025?

[...] Their Fin AI chatbot includes built-in monitoring capabilities. ## 2. **Zendesk** [Zendesk](https://www.zendesk.com) provides robust chat monitoring through their AI-enhanced customer service platform, featuring conversation analytics, quality assurance tools, and performance dashboards. ## 3. **Freshdesk (Freshchat)** [Freshchat by Freshworks](https://www.freshworks.com/live-chat-software/) includes AI-powered monitoring with intent detection, conversation routing analytics, and team performance metrics. ## 4. **LiveAgent** [LiveAgent](https://www.liveagent.com) offers real-time chat monitoring, c [...]

December 24, 2025