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About gartner.com (Tech Companies)
This page provides details about gartner.com (Tech Companies) which was ranked #19 out of 107 in the list of sources (10 citations (1.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from gartner.com (8 links)
| URL Path | Citations | Position |
|---|---|---|
| /en | 0 | N/A |
| /en/documents/4027345 | 2 | 3 |
| /en/documents/4516268 | 1 | 9 |
| /en/marketing/research/customer-relationship-management | 1 | 12 |
| /en/conferences/calendar | 1 | 24 |
| /en/sales/topics/crm | 1 | 31 |
| /en/information-technology/insights/customer-relationship-management | 3 | 68.3 |
| /en/research/methodologies/magic-quadrants | 1 | 71 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] rm](https://monday.com/crm) - Work OS platform with CRM capabilities - Highly customizable 10. **Insightly** - [https://www.insightly.com](https://www.insightly.com) - Project management integrated CRM - Popular with SMBs ## Key Industry Statistics & Market Research - **Gartner** - [https://www.gartner.com/en/marketing/research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management) - Publishes annual Magic Quadrant for CRM - **Forrester Research** - [https://www.forrester.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categori [...]
OpenAI ChatGPT Latest
(2 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] practitioner coverage: - [Destination CRM](https://www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [MarTech](https://martech.org/) - [CMSWire](https://www.cmswire.com/) - [Sales Hacker](https://www.saleshacker.com/) Analyst and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Softw [...]
[...] www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [MarTech](https://martech.org/) - [CMSWire](https://www.cmswire.com/) - [Sales Hacker](https://www.saleshacker.com/) Analyst and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/) --- If you tell me your c [...]
Google Gemini Flash (latest)
(2 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] are conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/) * **INBOUND:** HubSpot’s annual event focused on marketing, sales, and customer success. [INBOUND](https://www.inbound.com) * **Gartner Customer Service & Support Expo:** High-level strategic event for CX leaders. [Gartner Events](https://www.gartner.com/en/conferences/calendar) * **SaaSstr Annual:** While broader, it is a primary hub for CRM startup founders. [SaaStr Annual](https://www.saastrannual2024.com) ### 7. Active Professional Communities * **RevOps Co-op:** A community for professionals in Revenue Operations (often CRM admins). [RevOps Co-op](https://www.re [...]
[...] e industry’s primary trade publication. [Destination CRM](https://www.destinationcrm.com) * **G2:** The leading peer-to-peer review site for CRM software comparison. [G2 CRM Grid](https://www.g2.com/categories/crm) * **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center. [Gartner CRM Insights](https://www.gartner.com/en/sales/topics/crm) * **MarTech:** Covers the intersection of marketing and CRM technology. [MarTech.org](https://martech.org) * **TechCrunch (Enterprise Category):** General coverage of CRM startup funding and acquisitions. [TechCrunch Enterprise](https://techcrunch.com/category/enterprise/) [...]
X.AI Grok (latest)
(5 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] tups. [Folk](https://www.folk.app/). - **Clay**: AI sales automation/CRM hybrid. [Clay](https://www.clay.com/). - **Bardeen**: AI workflow automation for CRM. [Bardeen](https://www.bardeen.ai/). - Track via [Crunchbase CRM Startups](https://www.crunchbase.com/hub/crm-startups). **Key Trends** (per [Gartner's 2024 CRM Trends](https://www.gartner.com/en/information-technology/insights/customer-relationship-management) and [Forrester's Predictions 2024](https://www.forrester.com/report/predictions-2024-crm-and-customer-experience/RES182204)): - AI agents for autonomous CRM tasks. - Composable CRM (mix-and-match modules). - Privacy-first/zero-party data platforms. - Headless CRM for e-commerce. - Vertical CRMs (e [...]
[...] .g2.com/discussions). - **Reddit**: r/CRM (20k+ subs), r/salesforce. [r/CRM](https://www.reddit.com/r/CRM/), [r/salesforce](https://www.reddit.com/r/salesforce/). - **LinkedIn Groups**: CRM Professionals (100k+), Salesforce Users. ## Top Publications and Media - **Gartner**: Magic Quadrants/Waves. [Gartner CRM](https://www.gartner.com/en/information-technology/insights/customer-relationship-management). - **Forrester**: Waves/Reports. [Forrester CRM](https://www.forrester.com/technology/crm/). - **IDC**: MarketScape reports. [IDC CRM](https://www.idc.com/research/vieweverything.jsp?searchTerm=crm). - **Destination CRM**: News/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarT [...]
[...] hitectures. ## Dominant Market Leaders, Brands, Key Companies, and Providers - **Salesforce**: The undisputed leader with ~20-25% global market share, offering Einstein AI-powered CRM for sales, service, marketing, and more. Official site: [Salesforce](https://www.salesforce.com/). Named Leader in [Gartner's 2023 Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345). - **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynamics 365](https://dynamics.microsoft.com/). Leader in [Gartner's 2023 Magic Quadrant](https://www.gartner.com/en/documents/4027345). [...]
[...] r CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345). - **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynamics 365](https://dynamics.microsoft.com/). Leader in [Gartner's 2023 Magic Quadrant](https://www.gartner.com/en/documents/4027345). - **SAP**: Focuses on ERP-integrated CRM via SAP Sales Cloud and Service Cloud. Official site: [SAP CRM](https://www.sap.com/products/crm.html). Leader per Gartner. - **Oracle**: CX Cloud suite for marketing, sales, and service. Official site: [Oracle CX](https://www.oracle.com/cx/). Leader in Ga [...]
[...] e personalization. Official site: [Adobe Experience Cloud](https://business.adobe.com/products/experience-cloud.html). Leader in Gartner. - **HubSpot**: SMB and mid-market favorite for inbound marketing CRM; free tier popular. Official site: [HubSpot](https://www.hubspot.com/). Leader/Challenger in [Gartner's 2024 Magic Quadrant for CRM for Sales](https://www.gartner.com/en/documents/4516268). - Other key players: **Zendesk** (service-focused, [Zendesk](https://www.zendesk.com/)), **Zoho CRM** (affordable all-in-one, [Zoho CRM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)). **Best Products/Services** (based on user reviews and le [...]