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About idc.com (Tech Companies)
This page provides details about idc.com (Tech Companies) which was ranked #76 out of 107 in the list of sources (3 citations (0.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from idc.com (3 links)
| URL Path | Citations | Position |
|---|---|---|
| idc.com | 0 | N/A |
| /research/vieweverything.jsp?searchTerm=crm | 2 | 29.3 |
| /getdoc.jsp?containerId=US51228523 | 1 | 30 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] /research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management) - Publishes annual Magic Quadrant for CRM - **Forrester Research** - [https://www.forrester.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm) - User reviews and comparisons - **Capterra** - [https://www.capterra.com/customer-relationship-management-software](https://www.capterra.com/customer-relationship-managemen [...]
X.AI Grok (latest)
(2 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ](https://www.forrester.com/report/predictions-2024-crm-and-customer-experience/RES182204)): - AI agents for autonomous CRM tasks. - Composable CRM (mix-and-match modules). - Privacy-first/zero-party data platforms. - Headless CRM for e-commerce. - Vertical CRMs (e.g., healthcare, real estate). See [IDC's CRM Future](https://www.idc.com/getdoc.jsp?containerId=US51228523). ## Major Conferences and Events - **Dreamforce** (Salesforce): Annual mega-event, Sept 2024 in SF. [Dreamforce 2024](https://www.salesforce.com/dreamforce/). - **INBOUND** (HubSpot): Marketing/CRM focus, Sept 2024. [INBOUND](https://www.inbound.com/). - **Microsoft Business Applications Launch** [...]
[...] ## Top Publications and Media - **Gartner**: Magic Quadrants/Waves. [Gartner CRM](https://www.gartner.com/en/information-technology/insights/customer-relationship-management). - **Forrester**: Waves/Reports. [Forrester CRM](https://www.forrester.com/technology/crm/). - **IDC**: MarketScape reports. [IDC CRM](https://www.idc.com/research/vieweverything.jsp?searchTerm=crm). - **Destination CRM**: News/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarTech.org**: Trends/media. [MarTech](https://martech.org/). - **Practical Ecommerce**: CRM-focused articles. [Practical Ecommerce](https://www.practicalecommerce.com/). - Review platforms: [G2](https:/ [...]