AICW AI Chat Watch

AI Mentions & Sources Report for CRM Software

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About monday.com (Developer Tools)

This page provides details about monday.com (Developer Tools) which was ranked #9 out of 107 in the list of sources (7 citations (3.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Freshsales, Monday.com.

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Used by AI Models

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Pages from monday.com (2 links)

URL Path Citations Position
/crm 4 16.6
/sales 3 21.4

Brands Referenced By This Website (2 brands)

Brand Voice Mentions
Monday.com Monday.com 4.1% 7
Freshsales Freshsales 3.8% 6

Citations from AI Responses

Anthropic Claude Sonnet (latest) (2 citations)

What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] s://www.pipedrive.com](https://www.pipedrive.com) - Sales-focused CRM for SMBs - Visual pipeline management 8. **Freshsales (Freshworks)** - [https://www.freshworks.com/crm/sales](https://www.freshworks.com/crm/sales) - AI-powered CRM - Part of Freshworks suite 9. **Monday.com CRM** - [https://monday.com/crm](https://monday.com/crm) - Work OS platform with CRM capabilities - Highly customizable 10. **Insightly** - [https://www.insightly.com](https://www.insightly.com) - Project management integrated CRM - Popular with SMBs ## Key Industry Statistics & Market Research - **Gartner** - [https://www.gartner.com/e [...]

monday.com/crm December 30, 2025

[...] Pipedrive** - [https://www.pipedrive.com](https://www.pipedrive.com) - Sales-focused CRM for SMBs - Visual pipeline management 8. **Freshsales (Freshworks)** - [https://www.freshworks.com/crm/sales](https://www.freshworks.com/crm/sales) - AI-powered CRM - Part of Freshworks suite 9. **Monday.com CRM** - [https://monday.com/crm](https://monday.com/crm) - Work OS platform with CRM capabilities - Highly customizable 10. **Insightly** - [https://www.insightly.com](https://www.insightly.com) - Project management integrated CRM - Popular with SMBs ## Key Industry Statistics & Mar [...]

monday.com/sales December 30, 2025

OpenAI ChatGPT Latest (3 citations)

What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] pedrive](https://www.pipedrive.com/) - **Zendesk** (service-first; CRM-adjacent for customer support): [Zendesk](https://www.zendesk.com/) - **SugarCRM**: [SugarCRM](https://www.sugarcrm.com/) - **Creatio** (process/low-code oriented): [Creatio](https://www.creatio.com/) - **monday.com Sales CRM**: [monday CRM](https://monday.com/crm) - **Odoo CRM** (open-source/business suite approach): [Odoo CRM](https://www.odoo.com/app/crm) --- ## 3) “Best products and services” (by common use-case) Because “best” depends heavily on company size, complexity, and stack, here are the products most commonly shortlisted by scenario (with offi [...]

monday.com/crm December 30, 2025

[...] om/products/crm.html) - [Oracle CX](https://www.oracle.com/cx/) ### SMB / mid-market “quick time-to-value” - [HubSpot CRM](https://www.hubspot.com/products/crm) - [Zoho CRM](https://www.zoho.com/crm/) - [Pipedrive](https://www.pipedrive.com/) - [Freshsales](https://www.freshworks.com/crm/sales/) - [monday CRM](https://monday.com/crm) ### Relationship-centric / lightweight modern CRM - [Attio](https://attio.com/) - [Folk](https://www.folk.app/) - [Copper](https://www.copper.com/) - [Capsule CRM](https://capsulecrm.com/) ### Sales automation / integration layer (often purchased alongside CRM) - [Zapier](https://zapier.com/) (a [...]

monday.com/crm December 30, 2025

[...] es-focused SMB CRM): [Pipedrive](https://www.pipedrive.com/) - **Zendesk** (service-first; CRM-adjacent for customer support): [Zendesk](https://www.zendesk.com/) - **SugarCRM**: [SugarCRM](https://www.sugarcrm.com/) - **Creatio** (process/low-code oriented): [Creatio](https://www.creatio.com/) - **monday.com Sales CRM**: [monday CRM](https://monday.com/crm) - **Odoo CRM** (open-source/business suite approach): [Odoo CRM](https://www.odoo.com/app/crm) --- ## 3) “Best products and services” (by common use-case) Because “best” depends heavily on company size, complexity, and stack, here are the products [...]

monday.com/sales December 30, 2025

Google Gemini Flash (latest) (1 citation)

What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] Category) Selection varies based on the size of the business and specific needs (Sales vs. Support). * **Best for Scaling Startups:** [HubSpot CRM](https://www.hubspot.com/products/crm) * **Best for Sales Teams:** [Pipedrive](https://www.pipedrive.com) * **Best for Creative/Project Teams:** [Monday.com CRM](https://monday.com/crm) * **Best for Small Businesses:** [Zoho CRM](https://www.zoho.com/crm/) * **Best for Customer Support:** [Zendesk](https://www.zendesk.com) ### 3. Key Companies and Providers Beyond the "Big Five," these providers offer specialized or highly competitive platforms. * **Freshworks (Freshsales [...]

monday.com/crm December 30, 2025

X.AI Grok (latest) (1 citation)

What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] rid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive. - [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)). - Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/). ## Influential Figures and Thought Leaders - **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.sale [...]

monday.com/sales December 30, 2025