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About salesforce.com (Tech Companies)
This page provides details about salesforce.com (Tech Companies) which was ranked #1 out of 107 in the list of sources (14 citations (12.3% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, Dreamforce.
Used by AI Models
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Pages from salesforce.com (5 links)
| URL Path | Citations | Position |
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| /products/service-cloud/overview | 7 | 3.9 |
| salesforce.com | 1 | 7 |
| /company/leadership/marc-benioff | 1 | 19 |
| /dreamforce | 4 | 36.8 |
| /products/einstein/overview | 1 | 42 |
Brands Referenced By This Website (2 brands)
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3.1% | 7 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/) US giants by revenue: SAP SE, Salesforce.com, Microsoft.[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) CRM development firms: CleverDev Software (Poland), Webisoft (Canada), ScienceSoft (US), NetSet Software (US).[Leading CRM Software Developmen [...]
Anthropic Claude Sonnet (latest)
(2 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] y-First CRM** - GDPR and compliance features - Consent management - Data residency options 5. **Vertical-Specific CRM Solutions** - Industry-tailored features - Pre-built workflows for specific sectors ## Major Conferences and Events ### Global CRM Conferences 1. **Dreamforce** - [https://www.salesforce.com/dreamforce](https://www.salesforce.com/dreamforce) - Salesforce's annual conference (San Francisco, September) - Largest CRM conference globally 2. **INBOUND** - [https://www.inbound.com](https://www.inbound.com) - HubSpot's annual conference (Boston, September) - Marketing, sales, and customer success focus 3. **Microsoft Ignite** - [...]
# CRM Software Industry Overview ## Market Leaders and Dominant Brands ### Top Enterprise CRM Platforms 1. **Salesforce** - [https://www.salesforce.com](https://www.salesforce.com) - Market leader with approximately 20-23% market share - Offers Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud 2. **Microsoft Dynamics 365** - [https://dynamics.microsoft.com](https://dynamics.microsoft.com) - Strong integration with Microsoft ecosystem - Second large [...]
OpenAI ChatGPT Latest
(6 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] - ## 2) Dominant market leaders & major brands (core CRM suites) These vendors are widely recognized as top-tier “suite” CRM providers (enterprise through SMB), each with large ecosystems: - **Salesforce** (enterprise leader; large platform + ecosystem): [Salesforce](https://www.salesforce.com/), [Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/), [Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [AppExchange](https://appexchange.salesforce.com/) - **Microsoft Dynamics 365** (strong in Microsoft-centric enterprises; tight Microsoft 365/Power Platform integration): [Dynamics 365](https://dynamics.microsoft.com/), [...]
[...] /marketplace) - [Zoho Marketplace](https://marketplace.zoho.com/) - [SAP Store](https://store.sap.com/) - [Oracle Cloud Marketplace](https://cloudmarketplace.oracle.com/) --- ## 8) Major conferences & events (where the industry congregates) Vendor-led events (often the most CRM-specific): - [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/) - [Microsoft Ignite](https://ignite.microsoft.com/) - [INBOUND (HubSpot)](https://www.inbound.com/) - [SAP Sapphire](https://www.sap.com/events/sapphire.html) - [Oracle CloudWorld](https://www.oracle.com/cloudworld/) - [Zoholics (Zoho)](https://www.zoho.com/zoholics/) Broader SaaS / martech event [...]
[...] CCPA)](https://oag.ca.gov/privacy/ccpa) --- ## 2) Dominant market leaders & major brands (core CRM suites) These vendors are widely recognized as top-tier “suite” CRM providers (enterprise through SMB), each with large ecosystems: - **Salesforce** (enterprise leader; large platform + ecosystem): [Salesforce](https://www.salesforce.com/), [Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/), [Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [AppExchange](https://appexchange.salesforce.com/) - **Microsoft Dynamics 365** (strong in Microsoft-centric enterprises; tight Microsoft 365/Pow [...]
[...] ndors are widely recognized as top-tier “suite” CRM providers (enterprise through SMB), each with large ecosystems: - **Salesforce** (enterprise leader; large platform + ecosystem): [Salesforce](https://www.salesforce.com/), [Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/), [Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [AppExchange](https://appexchange.salesforce.com/) - **Microsoft Dynamics 365** (strong in Microsoft-centric enterprises; tight Microsoft 365/Power Platform integration): [Dynamics 365](https://dynamics.microsoft.com/), [Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/), [ [...]
[...] M](https://www.odoo.com/app/crm) --- ## 3) “Best products and services” (by common use-case) Because “best” depends heavily on company size, complexity, and stack, here are the products most commonly shortlisted by scenario (with official sources): ### Enterprise CRM platform + ecosystem depth - [Salesforce](https://www.salesforce.com/) (plus [AppExchange](https://appexchange.salesforce.com/)) - [Microsoft Dynamics 365](https://dynamics.microsoft.com/) (plus [AppSource](https://appsource.microsoft.com/)) - [SAP Customer Experience](https://www.sap.com/products/crm.html) - [Oracle CX](https://www.oracle.com/cx/) ### SMB / mid-mar [...]
[...] M, popular in VC/PE and deal-driven orgs) - [Vitally](https://www.vitally.io/) (customer success platform that often complements CRM) --- ## 7) Key trends shaping CRM roadmaps and buying decisions 1) **Embedded AI copilots & AI-assisted selling/service** Examples of official AI product lines: - [Salesforce Einstein](https://www.salesforce.com/products/einstein/overview/) - [Microsoft Copilot](https://www.microsoft.com/en-us/microsoft-copilot) - [HubSpot AI](https://www.hubspot.com/artificial-intelligence) - [Zoho Zia](https://www.zoho.com/zia/) - [Freshworks Freddy AI](https://www.freshworks.com/freddy-ai/) 2) **Data unification + activation** (CRM + CDP [...]
Google Gemini Flash (latest)
(2 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ty and contact management. [Folk](https://www.folk.app) * **Close:** A high-productivity CRM built specifically for remote sales teams. [Close](https://www.close.com) ### 6. Major Conferences and Events * **Dreamforce:** Hosted by Salesforce, it is the largest software conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/) * **INBOUND:** HubSpot’s annual event focused on marketing, sales, and customer success. [INBOUND](https://www.inbound.com) * **Gartner Customer Service & Support Expo:** High-level strategic event for CX leaders. [Gartner Events](https://www.gartner.com/en/conferences/calendar) * **SaaSstr [...]
[...] acts into an AI-driven "Customer Experience" (CX) ecosystem. ### 1. Dominant Market Leaders and Brands These companies hold the largest market share and define the industry standard for enterprise-level CRM solutions. * **Salesforce:** The undisputed global leader with the largest market share. [Salesforce Official Site](https://www.salesforce.com) * **Microsoft Dynamics 365:** A major player integrated deeply within the Microsoft 365 ecosystem. [Microsoft Dynamics 365](https://dynamics.microsoft.com) * **Oracle Advertising and CX:** Focuses on large enterprises requiring complex data management. [Oracle CRM](https://www.oracle.com/cx/) [...]
X.AI Grok (latest)
(3 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Privacy-first/zero-party data platforms. - Headless CRM for e-commerce. - Vertical CRMs (e.g., healthcare, real estate). See [IDC's CRM Future](https://www.idc.com/getdoc.jsp?containerId=US51228523). ## Major Conferences and Events - **Dreamforce** (Salesforce): Annual mega-event, Sept 2024 in SF. [Dreamforce 2024](https://www.salesforce.com/dreamforce/). - **INBOUND** (HubSpot): Marketing/CRM focus, Sept 2024. [INBOUND](https://www.inbound.com/). - **Microsoft Business Applications Launch**: Dynamics updates, Fall 2024. [Microsoft Events](https://events.microsoft.com/). - **CRM Evolution** (Destination CRM): Oct 2024, NY. [CRM Evolution](https:// [...]
[...] a acquisitions and a shift toward composable, API-first architectures. ## Dominant Market Leaders, Brands, Key Companies, and Providers - **Salesforce**: The undisputed leader with ~20-25% global market share, offering Einstein AI-powered CRM for sales, service, marketing, and more. Official site: [Salesforce](https://www.salesforce.com/). Named Leader in [Gartner's 2023 Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345). - **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynami [...]
[...] M ([monday.com](https://monday.com/sales)). - Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/). ## Influential Figures and Thought Leaders - **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.salesforce.com/company/leadership/marc-benioff/). - **Dharmesh Shah** (HubSpot CTO/Co-founder): Inbound marketing evangelist. Blog: [OnStartups](https://onstartups.com/author/dharmesh/). - **Satya Nadella** (Microsoft CEO): Drives Dynamics 365 vision. Profile: [Microsoft Leadership](https://news.microsoft.com/executive/satya-nadella/). - **David [...]