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About sap.com (Tech Companies)
This page provides details about sap.com (Tech Companies) which was ranked #7 out of 107 in the list of sources (6 citations (4.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: SAP Customer Experience.
Used by AI Models
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Pages from sap.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| /products/crm.html | 5 | 10.2 |
| /events/sapphire.html | 1 | 51 |
Brands Referenced By This Website (1 brand)
| Brand | Voice | Mentions |
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3.3% | 4 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] - Leader in inbound marketing and SMB CRM - Known for freemium model and ease of use 4. **Zoho CRM** - [https://www.zoho.com/crm](https://www.zoho.com/crm) - Popular among small to mid-sized businesses - Part of larger Zoho suite of business applications 5. **SAP Customer Experience** - [https://www.sap.com/products/crm.html](https://www.sap.com/products/crm.html) - Strong in enterprise market - Formerly SAP C/4HANA 6. **Oracle CX Cloud** - [https://www.oracle.com/cx](https://www.oracle.com/cx) - Comprehensive customer experience suite - Strong in B2B enterprise sector ### Specialized and Mid-Market Leaders 7. **Pipedrive** - [https://www.pip [...]
OpenAI ChatGPT Latest
(3 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Spot CRM](https://www.hubspot.com/products/crm), [HubSpot Marketplace](https://ecosystem.hubspot.com/marketplace) - **Oracle CX** (enterprise CX/CRM stack): [Oracle Customer Experience (CX)](https://www.oracle.com/cx/) - **SAP Customer Experience (CX)** (enterprise suite, common in SAP-heavy orgs): [SAP CRM / Customer Experience](https://www.sap.com/products/crm.html) - **Zoho CRM** (value-focused suite with broad business app portfolio): [Zoho CRM](https://www.zoho.com/crm/), [Zoho Marketplace](https://marketplace.zoho.com/) Other widely adopted CRM vendors (often strongest in specific segments or regions): - **Freshworks (Freshsales)**: [Freshsales CRM](http [...]
[...] y scenario (with official sources): ### Enterprise CRM platform + ecosystem depth - [Salesforce](https://www.salesforce.com/) (plus [AppExchange](https://appexchange.salesforce.com/)) - [Microsoft Dynamics 365](https://dynamics.microsoft.com/) (plus [AppSource](https://appsource.microsoft.com/)) - [SAP Customer Experience](https://www.sap.com/products/crm.html) - [Oracle CX](https://www.oracle.com/cx/) ### SMB / mid-market “quick time-to-value” - [HubSpot CRM](https://www.hubspot.com/products/crm) - [Zoho CRM](https://www.zoho.com/crm/) - [Pipedrive](https://www.pipedrive.com/) - [Freshsales](https://www.freshworks.com/crm/sales/) - [monday CRM](https:/ [...]
[...] le.com/) --- ## 8) Major conferences & events (where the industry congregates) Vendor-led events (often the most CRM-specific): - [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/) - [Microsoft Ignite](https://ignite.microsoft.com/) - [INBOUND (HubSpot)](https://www.inbound.com/) - [SAP Sapphire](https://www.sap.com/events/sapphire.html) - [Oracle CloudWorld](https://www.oracle.com/cloudworld/) - [Zoholics (Zoho)](https://www.zoho.com/zoholics/) Broader SaaS / martech events where CRM is heavily represented: - [SaaStr Annual](https://www.saastrannual.com/) - [The MarTech Conference](https://martechconf.com/) --- ## 9) Active pr [...]
Google Gemini Flash (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ecosystem. [Microsoft Dynamics 365](https://dynamics.microsoft.com) * **Oracle Advertising and CX:** Focuses on large enterprises requiring complex data management. [Oracle CRM](https://www.oracle.com/cx/) * **SAP Customer Experience (CX):** A leader in integrating CRM with backend ERP systems. [SAP CX](https://www.sap.com/products/crm.html) * **HubSpot:** Dominates the mid-market and SMB sector with a focus on inbound marketing. [HubSpot](https://www.hubspot.com) ### 2. Best Products and Services (By Category) Selection varies based on the size of the business and specific needs (Sales vs. Support). * **Best for Scaling Startup [...]
X.AI Grok (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] stem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynamics 365](https://dynamics.microsoft.com/). Leader in [Gartner's 2023 Magic Quadrant](https://www.gartner.com/en/documents/4027345). - **SAP**: Focuses on ERP-integrated CRM via SAP Sales Cloud and Service Cloud. Official site: [SAP CRM](https://www.sap.com/products/crm.html). Leader per Gartner. - **Oracle**: CX Cloud suite for marketing, sales, and service. Official site: [Oracle CX](https://www.oracle.com/cx/). Leader in Gartner report. - **Adobe Experience Cloud**: Marketing-heavy CRM with real-time personalization. Official site: [Adobe Experience Cloud](https://b [...]