AI Mentions & Sources Report for CRM Software
This page provides details about zdnet.com (News Media) which was ranked #46 out of 107 in the list of sources (2 citations (0.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
Google Gemini Flash (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Paul Greenberg, ZDNet.
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| Brand | Voice | Mentions |
|---|---|---|
|
|
2.3% | 5 |
|
|
0.5% | 3 |
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] - [https://www.destinationcrm.com](https://www.destinationcrm.com) - Dedicated CRM publication - News, analysis, and best practices 2. **CustomerThink** - [https://customerthink.com](https://customerthink.com) - Customer-centric business management community 3. **ZDNet (CRM Coverage)** - [https://www.zdnet.com](https://www.zdnet.com) - Enterprise technology news 4. **TechCrunch (SaaS/CRM)** - [https://techcrunch.com](https://techcrunch.com) - Startup and technology news 5. **VentureBeat** - [https://venturebeat.com](https://venturebeat.com) - Enterprise technology and AI in CRM ### Business and SaaS Publications 6 [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] eer of the SaaS model. [Marc Benioff Twitter/X](https://twitter.com/Benioff) * **Dharmesh Shah:** Founder of HubSpot and a lead voice on inbound marketing. [Dharmesh's Blog](https://onstartups.com) * **Paul Greenberg:** Author of "CRM at the Speed of Light," often called the "Godfather of CRM." [Paul Greenberg via ZDNET](https://www.zdnet.com/blog/crm/) * **Brent Leary:** Analyst and expert on SMB technology and CRM strategy. [Brent Leary's Site](https://crmessentials.com) ### 5. Emerging Startups and Trends **Trends:** * **Generative AI:** Using AI to draft emails, summarize meetings, and predict churn (e.g., Salesforce Einstein, HubSpot Br [...]