AICW AI Chat Watch

AI Mentions & Sources Report for CRM Software

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About ibisworld.com (Academic)

This page provides details about ibisworld.com (Academic) which was ranked #126 out of 177 in the list of sources (9 citations (0% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, Microsoft.

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Used by AI Models

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Pages from ibisworld.com (2 links)

Brands Referenced By This Website (2 brands)

Brand Voice Mentions
Salesforce Salesforce 100% 153
Microsoft Microsoft 25.8% 92

Citations from AI Responses

Perplexity Sonar (with search) (latest) (5 citations)

What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] lead by revenue and share.[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) ### Dominant Market Leaders and Brands **Salesforce** holds the top position worldwide (21.7% share, 327,297 customers), excelling in enterprise suites like Sales Cloud, Service C [...]

ibisworld.com/united-states/industry/crm-system-providers/4592 December 30, 2025

[...] top US revenue at $37.9B).[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) - **Oracle** (4.1% share, enterprise focus with CX Cloud).[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what- [...]

ibisworld.com/united-states/industry/crm-system-providers/4592 December 30, 2025

[...] istics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/) | Enterprise AI (Einstein GPT) | 37,895[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) | | SAP | 3.1%[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/) | ERP-CRM integration | 37,905[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-provide [...]

ibisworld.com/united-states/industry/crm-system-providers/4592 December 30, 2025

[...] tem Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) | | SAP | 3.1%[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/) | ERP-CRM integration | 37,905[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) | | Microsoft | 5.2%[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/) | Dynamics 365 Copilot | 25,689[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system- [...]

ibisworld.com/united-states/industry/crm-system-providers/4592 December 30, 2025

[...] viders in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) | | Microsoft | 5.2%[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/) | Dynamics 365 Copilot | 25,689[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) | | Oracle | 4.1%[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/) | CX Cloud marketing | N/A | | HubSpot/Zoho | Tier 2 (~5-6%)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market [...]

ibisworld.com/united-states/industry/crm-system-providers/4592 December 30, 2025