AICW AI Chat Watch

AI Mentions & Sources Report for CRM Software

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About pwc.com (Tech Companies)

This page provides details about pwc.com (Tech Companies) which was ranked #52 out of 177 in the list of sources (4 citations (0.3% share)) in answers from AI models (OpenAI ChatGPT Latest, X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.

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Used by AI Models

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Pages from pwc.com (2 links)

Citations from AI Responses

OpenAI ChatGPT Latest (3 citations)

What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] / consultancies) If you’re buying a major platform (especially enterprise), selection of an implementation partner can matter as much as the software. Large global consultancies commonly involved in CRM programs: - [Accenture](https://www.accenture.com/) - [Deloitte](https://www2.deloitte.com/) - [PwC](https://www.pwc.com/) - [Capgemini](https://www.capgemini.com/) - [Cognizant](https://www.cognizant.com/) - [Slalom](https://www.slalom.com/) - [IBM Consulting](https://www.ibm.com/consulting) - [Wipro](https://www.wipro.com/) - [Infosys](https://www.infosys.com/) - [Tata Consultancy Services (TCS)](https://www.tcs.com [...]

pwc.com/us/en/services/consulting/customer-experience.html December 30, 2025

If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.

[...] ps://www.oracle.com/cx/) - [SAP Customer Experience](https://www.sap.com/products/crm.html) --- ## 4) Reputable implementation partners & how to find them Large global consultancies often implement CRMs at scale: - [Accenture](https://www.accenture.com/) - [Deloitte](https://www2.deloitte.com/) - [PwC](https://www.pwc.com/) - [Slalom](https://www.slalom.com/) Partner directories/marketplaces (useful for vetted implementers and apps): - Salesforce consultants & apps: [Salesforce AppExchange](https://appexchange.salesforce.com/) - Microsoft apps & partners: [Microsoft AppSource](https://appsource.microsoft.com/) and p [...]

pwc.com/us/en/services/consulting/customer-experience.html December 30, 2025

What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] ) --- ## 4) Key companies and providers beyond software (implementation ecosystem) Large CRMs are commonly delivered with help from systems integrators (SIs) and consultancies, especially for enterprise rollouts: - [Accenture](https://www.accenture.com/) - [Deloitte](https://www2.deloitte.com/) - [PwC](https://www.pwc.com/) - [Capgemini](https://www.capgemini.com/) - [Infosys](https://www.infosys.com/) --- ## 5) Influential figures & thought leaders (high-visibility) A few widely cited leaders associated with major CRM platforms and go-to-market practice: - [Marc Benioff](https://en.wikipedia.org/wiki/Marc_Benioff) [...]

pwc.com/us/en/services/consulting/customer-experience.html December 30, 2025

X.AI Grok (latest) (1 citation)

What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] /www.accenture.com/us-en/services/cloud/salesforce). - **Deloitte**: Enterprise CRM consulting across Salesforce, Dynamics. [Deloitte CRM Services](https://www2.deloitte.com/us/en/pages/consulting/solutions/customer-relationship-management.html). - **PwC**: Focus on CRM strategy and transformation. [PwC CRM Consulting](https://www.pwc.com/us/en/services/consulting/customer-experience.html). - **Salesforce Partners Ecosystem**: Includes Simplus ([Simplus](https://www.simplus.com/)) and Appirio (now Cognizant). Directory: [Salesforce Partner Locator](https://partners.salesforce.com/partnerlocator). - **HubSpot Solutions Partners**: Agencies like IMPACT ([IMPACT](https://www.impactplus [...]

pwc.com/us/en/services/consulting/customer-experience.html December 30, 2025