Customer Support
AI mentions in answers to 3 questions
2025-12-30
175
Brands
230
Sources
3
Questions
5
AI Models
About This Report
This report was generated for brands and citations mentioned in answers about Customer Support from 5 AI models (namely: Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest), X.AI Grok (latest)). AI models were asked the following questions:
- "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." (view report)
- "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." (view report)
- "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." (view report)
Brand Rankings
Brands mentioned by AI models, ranked by share of voice
| # | Brand | Voice | Position | Mentions | AI |
|---|---|---|---|---|---|
| 1 |
|
100.0%★
|
2★ | 9.7% (101)★ |
|
| 2 |
@Zendesk
organization
|
42.4%★
|
1★ | 5.3% (55)★ |
|
| 3 |
|
20.7%★
|
8★ | 5.3% (55)★ |
|
| 4 |
|
8.6%★
|
10★ | 2.7% (28)★ |
|
| 5 |
|
8.4%★
|
10★ | 2.0% (21)★ |
|
| 6 |
|
8.3%★
|
4★ | 1.8% (19)★ |
|
| 7 |
|
8.2%★
|
6★ | 1.9% (20)★ |
|
| 8 |
|
7.9%★
|
6★ | 1.8% (19)★ |
|
| 9 |
@Intercom
organization
|
7.0%★
|
15★ | 2.1% (22)★ |
|
| 10 |
|
5.5%★
|
8★ | 1.5% (16)★ |
|
| 11 |
|
5.2%★
|
13★ | 1.8% (19)★ |
|
| 12 |
Support Driven
organization
|
5.1%★
|
35★ | 2.5% (26)★ |
|
| 13 |
|
4.1%★
|
29★ | 1.7% (18)★ |
|
| 14 |
Shep Hyken
person
|
4.0%★
|
27★ | 1.7% (18)★ |
|
| 15 |
ICMI
organization
|
3.2%★
|
37★ | 2.5% (26)★ |
|
| 16 |
Jeanne Bliss
person
|
2.9%★
|
29★ | 1.3% (13)★ |
|
| 17 |
|
2.8%★
|
9★ | 1.3% (13)★ |
|
| 18 |
|
2.7%★
|
31★ | 1.3% (13)★ |
|
| 19 |
CX Network
product
|
2.7%★
|
51★ | 1.3% (14)★ |
|
| 20 |
Customer Contact Week
event
|
2.6%★
|
42★ | 1.3% (14)★ |
|
| 21 |
CustomerThink
product
|
2.5%★
|
52★ | 1.3% (14)★ |
|
| 22 |
Concentrix
organization
|
2.5%★
|
28★ | 1.0% (10)★ |
|
| 23 |
Jay Baer
person
|
2.1%★
|
32★ | 1.0% (10)★ |
|
| 24 |
Document360
product
|
1.5%★
|
26★ | 1.1% (11)★ |
|
| 25 |
|
1.5%★
|
23★ | 0.7% (7)★ |
|
| 26 |
MaestroQA
product
|
1.5%★
|
23★ | 0.8% (8)★ |
|
| 27 |
Zendesk Relate
event
|
1.5%★
|
45★ | 0.8% (8)★ |
|
| 28 |
Blake Morgan
person
|
1.3%★
|
35★ | 0.7% (7)★ |
|
| 29 |
Support Driven Expo
event
|
1.3%★
|
44★ | 0.7% (7)★ |
|
| 30 |
|
1.3%★
|
9★ | 0.7% (7)★ |
|
| 31 |
Help Scout Blog
product
|
1.3%★
|
43★ | 0.7% (7)★ |
|
| 32 |
|
1.2%★
|
19★ | 0.9% (9)★ |
|
| 33 |
Intercom Blog
product
|
1.2%★
|
46★ | 1.1% (11)★ |
|
| 34 |
Guru
product
|
1.2%★
|
23★ | 0.5% (5)★ |
|
| 35 |
|
1.2%★
|
14★ | 0.8% (8)★ |
|
| 36 |
|
1.1%★
|
58★ | 1.0% (10)★ |
|
| 37 |
|
1.1%★
|
20★ | 0.8% (8)★ |
|
| 38 |
1.1%★
|
51★ | 0.5% (5)★ |
|
|
| 39 |
|
1.0%★
|
20★ | 0.8% (8)★ |
|
| 40 |
TaskUs
organization
|
1.0%★
|
35★ | 0.6% (6)★ |
|
| 41 |
|
1.0%★
|
24★ | 0.7% (7)★ |
|
| 42 |
|
0.9%★
|
15★ | 0.7% (7)★ |
|
| 43 |
Zendesk Blog
product
|
0.9%★
|
45★ | 0.8% (8)★ |
|
| 44 |
|
0.8%★
|
25★ | 0.6% (6)★ |
|
| 45 |
|
0.7%★
|
21★ | 0.6% (6)★ |
|
| 46 |
|
0.7%★
|
19★ | 0.6% (6)★ |
|
| 47 |
Annette Franz
person
|
0.7%★
|
41★ | 0.6% (6)★ |
|
| 48 |
Confluence
product
|
0.6%★
|
27★ | 0.5% (5)★ |
|
| 49 |
|
0.6%★
|
49★ | 0.6% (6)★ |
|
| 50 |
|
0.6%★
|
16★ | 0.4% (4)★ |
|
| 51 |
|
0.6%★
|
22★ | 0.5% (5)★ |
|
| 52 |
Calabrio
organization
|
0.6%★
|
32★ | 0.5% (5)★ |
|
| 53 |
|
0.5%★
|
18★ | 0.6% (6)★ |
|
| 54 |
Zendesk Community
organization
|
0.4%★
|
55★ | 0.4% (4)★ |
|
| 55 |
MyCustomer
product
|
0.4%★
|
39★ | 0.6% (6)★ |
|
| 56 |
|
0.4%★
|
53★ | 0.4% (4)★ |
|
| 57 |
|
0.4%★
|
46★ | 0.4% (4)★ |
|
| 58 |
ICMI Contact Center Expo
event
|
0.4%★
|
53★ | 0.4% (4)★ |
|
| 59 |
|
0.4%★
|
24★ | 0.4% (4)★ |
|
| 60 |
|
0.3%★
|
27★ | 0.3% (3)★ |
|
| 61 |
|
0.3%★
|
18★ | 0.4% (4)★ |
|
| 62 |
CX Accelerator
organization
|
0.3%★
|
32★ | 0.4% (4)★ |
|
| 63 |
Customer Success Collective
organization
|
0.3%★
|
40★ | 0.4% (4)★ |
|
| 64 |
|
0.3%★
|
33★ | 0.3% (3)★ |
|
| 65 |
r/CustomerSuccess
event
|
0.3%★
|
59★ | 0.3% (3)★ |
|
| 66 |
Playvox
organization
|
0.3%★
|
50★ | 0.3% (3)★ |
|
| 67 |
Freshworks Community
organization
|
0.3%★
|
57★ | 0.3% (3)★ |
|
| 68 |
Contact Center Pipeline
product
|
0.3%★
|
64★ | 0.3% (3)★ |
|
| 69 |
Sitel Group
organization
|
0.3%★
|
22★ | 0.3% (3)★ |
|
| 70 |
0.2%★
|
45★ | 0.3% (3)★ |
|
|
| 71 |
CX North America
event
|
0.2%★
|
37★ | 0.3% (3)★ |
|
| 72 |
Dan Gingiss
person
|
0.2%★
|
56★ | 0.2% (2)★ |
|
| 73 |
Customer Think
product
|
0.2%★
|
43★ | 0.3% (3)★ |
|
| 74 |
The Effortless Experience
product
|
0.2%★
|
62★ | 0.2% (2)★ |
|
| 75 |
ICMI Blog
product
|
0.2%★
|
68★ | 0.2% (2)★ |
|
| 76 |
|
0.2%★
|
47★ | 1.2% (12)★ |
|
| 77 |
The Cult of the Customer
product
|
0.1%★
|
32★ | 0.2% (2)★ |
|
| 78 |
G2 - Help Desk Software
product
|
0.1%★
|
45★ | 0.2% (2)★ |
|
| 79 |
|
0.1%★
|
16★ | 0.7% (7)★ |
|
| 80 |
|
0.1%★
|
49★ | 0.6% (6)★ |
|
| 81 |
|
0.1%★
|
12★ | 0.5% (5)★ |
|
| 82 |
|
0.1%★
|
11★ | 0.5% (5)★ |
|
| 83 |
TELUS International
organization
|
0.1%★
|
26★ | 0.4% (4)★ |
|
| 84 |
Adam Toporek
person
|
0.1%★
|
36★ | 0.6% (6)★ |
|
| 85 |
|
0.0%★
|
15★ | 0.3% (3)★ |
|
| 86 |
|
0.0%★
|
70★ | 0.3% (3)★ |
|
| 87 |
SupportDriven
organization
|
0.0%★
|
95★ | 0.8% (8)★ |
|
| 88 |
Hug Your Haters
product
|
0.0%★
|
54★ | 0.3% (3)★ |
|
| 89 |
|
0.0%★
|
23★ | 0.5% (5)★ |
|
| 90 |
HDI Support Center Analyst
product
|
0.0%★
|
31★ | 0.2% (2)★ |
|
| 91 |
@HelpScout
organization
|
0.0%★
|
12★ | 0.3% (3)★ |
|
| 92 |
|
0.0%★
|
14★ | 0.3% (3)★ |
|
| 93 |
Loris
product
|
0.0%★
|
74★ | 0.5% (5)★ |
|
| 94 |
Zendesk Showcase
event
|
0.0%★
|
76★ | 0.2% (2)★ |
|
| 95 |
Helpjuice
product
|
0.0%★
|
39★ | 0.4% (4)★ |
|
| 96 |
Be Your Customer's Hero
product
|
0.0%★
|
45★ | 0.3% (3)★ |
|
| 97 |
|
0.0%★
|
75★ | 0.3% (3)★ |
|
| 98 |
The Customer Service Revolution
product
|
0.0%★
|
89★ | 0.3% (3)★ |
|
| 99 |
|
0.0%★
|
32★ | 0.2% (2)★ |
|
| 100 |
Customer Service Life
organization
|
0.0%★
|
112★ | 0.3% (3)★ |
|
| 101 |
|
0.0%★
|
136★ | 0.3% (3)★ |
|
| 102 |
LinkedIn Learning
organization
|
0.0%★
|
34★ | 0.2% (2)★ |
|
| 103 |
Adrian Swinscoe
person
|
0.0%★
|
50★ | 0.2% (2)★ |
|
| 104 |
Ian Golding
person
|
0.0%★
|
84★ | 0.2% (2)★ |
|
| 105 |
The Support Ops Community
organization
|
0.0%★
|
114★ | 0.2% (2)★ |
|
| 106 |
Customer Experience Magazine
product
|
0.0%★
|
78★ | 0.2% (2)★ |
|
| 107 |
Customer Support Leaders
organization
|
0.0%★
|
64★ | 0.2% (2)★ |
|
| 108 |
|
0.0%★
|
96★ | 0.2% (2)★ |
|
| 109 |
|
0.0%★
|
99★ | 0.2% (2)★ |
|
| 110 |
CXNext
event
|
0.0%★
|
120★ | 0.2% (2)★ |
|
| 111 |
0.0%★
|
90★ | 0.2% (2)★ |
|
|
| 112 |
State of Customer Service Report
product
|
0.0%★
|
143★ | 0.2% (2)★ |
|
| 113 |
0.0%★
|
26★ | 0.1% (1)★ |
|
|
| 114 |
0.0%★
|
31★ | 0.1% (1)★ |
|
|
| 115 |
Zendesk Certification
product
|
0.0%★
|
33★ | 0.1% (1)★ |
|
| 116 |
Coursera
organization
|
0.0%★
|
35★ | 0.1% (1)★ |
|
| 117 |
Udemy
organization
|
0.0%★
|
36★ | 0.1% (1)★ |
|
| 118 |
Customer Service Summit
event
|
0.0%★
|
93★ | 0.1% (1)★ |
|
| 119 |
SupportDriven Expo
event
|
0.0%★
|
94★ | 0.1% (1)★ |
|
| 120 |
Intercom World Tour
event
|
0.0%★
|
101★ | 0.1% (1)★ |
|
| 121 |
Customer Response Summit
event
|
0.0%★
|
104★ | 0.1% (1)★ |
|
| 122 |
Customer Support on Reddit
organization
|
0.0%★
|
113★ | 0.1% (1)★ |
|
| 123 |
Customer Success Community
organization
|
0.0%★
|
115★ | 0.1% (1)★ |
|
| 124 |
0.0%★
|
137★ | 0.1% (1)★ |
|
|
| 125 |
Support Ops Happy Hour
product
|
0.0%★
|
141★ | 0.1% (1)★ |
|
| 126 |
Software Advice - Help Desk
product
|
0.0%★
|
150★ | 0.1% (1)★ |
|
| 127 |
0.0%★
|
153★ | 0.1% (1)★ |
|
|
| 128 |
Customer Service Institute of America Certification
organization
|
0.0%★
|
160★ | 0.1% (1)★ |
|
| 129 |
0.0%★
|
163★ | 0.1% (1)★ |
|
|
| 130 |
Nate Brown
person
|
0.0%★
|
53★ | 0.1% (1)★ |
|
| 131 |
SaaS Customer Success
organization
|
0.0%★
|
67★ | 0.1% (1)★ |
|
| 132 |
The Zendesk Blog
product
|
0.0%★
|
81★ | 0.1% (1)★ |
|
| 133 |
HubSpot Service Blog
product
|
0.0%★
|
87★ | 0.1% (1)★ |
|
| 134 |
Forrester CX Blog
product
|
0.0%★
|
88★ | 0.1% (1)★ |
|
| 135 |
Customer Contact West
event
|
0.0%★
|
97★ | 0.1% (1)★ |
|
| 136 |
CustomerServ
event
|
0.0%★
|
105★ | 0.1% (1)★ |
|
| 137 |
The Forrester CX Summit
event
|
0.0%★
|
107★ | 0.1% (1)★ |
|
| 138 |
0.0%★
|
109★ | 0.1% (1)★ |
|
|
| 139 |
Freshworks Refresh
event
|
0.0%★
|
111★ | 0.1% (1)★ |
|
| 140 |
Viable
product
|
0.0%★
|
119★ | 0.1% (1)★ |
|
| 141 |
Swiftly
product
|
0.0%★
|
121★ | 0.1% (1)★ |
|
| 142 |
|
0.0%★
|
127★ | 0.1% (1)★ |
|
| 143 |
|
0.0%★
|
128★ | 0.1% (1)★ |
|
| 144 |
|
0.0%★
|
135★ | 0.1% (1)★ |
|
| 145 |
Gartner Customer Service Research
organization
|
0.0%★
|
139★ | 0.1% (1)★ |
|
| 146 |
IDC
organization
|
0.0%★
|
140★ | 0.1% (1)★ |
|
| 147 |
0.0%★
|
142★ | 0.1% (1)★ |
|
|
| 148 |
0.0%★
|
145★ | 0.1% (1)★ |
|
|
| 149 |
0.0%★
|
148★ | 0.1% (1)★ |
|
|
| 150 |
Support Driven Jobs
organization
|
0.0%★
|
151★ | 0.1% (1)★ |
|
| 151 |
We Work Remotely
organization
|
0.0%★
|
152★ | 0.1% (1)★ |
|
| 152 |
Remote.co
organization
|
0.0%★
|
154★ | 0.1% (1)★ |
|
| 153 |
Customer Success Jobs
organization
|
0.0%★
|
155★ | 0.1% (1)★ |
|
| 154 |
The Support Career Path
organization
|
0.0%★
|
157★ | 0.1% (1)★ |
|
| 155 |
Customer Support Career Guide
organization
|
0.0%★
|
158★ | 0.1% (1)★ |
|
| 156 |
@CXAccelerator
organization
|
0.0%★
|
130★ | 0.1% (1)★ |
|
| 157 |
Support Driven Weekly
organization
|
0.0%★
|
165★ | 0.1% (1)★ |
|
| 158 |
CX Weekly
organization
|
0.0%★
|
166★ | 0.1% (1)★ |
|
| 159 |
The Support Newsletter
organization
|
0.0%★
|
167★ | 0.1% (1)★ |
|
| 160 |
Intercom on Customer Support
organization
|
0.0%★
|
168★ | 0.1% (1)★ |
|
| 161 |
0.0%★
|
174★ | 0.1% (1)★ |
|
|
| 162 |
Jeremy Watkin
person
|
0.0%★
|
91★ | 0.1% (1)★ |
|
| 163 |
SupportOps Summit
event
|
0.0%★
|
117★ | 0.1% (1)★ |
|
| 164 |
CustomerSuccess Summit
event
|
0.0%★
|
118★ | 0.1% (1)★ |
|
| 165 |
Intercom's Conversations
event
|
0.0%★
|
123★ | 0.1% (1)★ |
|
| 166 |
0.0%★
|
149★ | 0.1% (1)★ |
|
|
| 167 |
0.0%★
|
156★ | 0.1% (1)★ |
|
|
| 168 |
HubSpot Customer Service Blog
product
|
0.0%★
|
159★ | 0.1% (1)★ |
|
| 169 |
Support Ops Newsletter
product
|
0.0%★
|
161★ | 0.1% (1)★ |
|
| 170 |
The Support Driven Newsletter
product
|
0.0%★
|
162★ | 0.1% (1)★ |
|
| 171 |
Customer Service Life Newsletter
product
|
0.0%★
|
164★ | 0.1% (1)★ |
|
| 172 |
The Jeannie Walters Experience
product
|
0.0%★
|
170★ | 0.1% (1)★ |
|
| 173 |
Customer Support Leaders Podcast
product
|
0.0%★
|
171★ | 0.1% (1)★ |
|
| 174 |
Support Driven YouTube
product
|
0.0%★
|
173★ | 0.1% (1)★ |
|
| 175 |
Zendesk YouTube
product
|
0.0%★
|
175★ | 0.1% (1)★ |
|
Per-Question Reports
View detailed rankings for each individual question
1
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
2
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
3
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
Frequently Asked Questions
What is this AI Mentions Report about?
This report analyzes how AI chatbots like Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest) respond to questions related to Customer Support. It identifies which brands, products, and organizations are mentioned most frequently and measures their share of voice in AI responses.
What questions were analyzed in this report?
This report analyzed answers to 3 questions:
- "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." (view report)
- "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." (view report)
- "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." (view report)
How many brands were analyzed in this report?
This report analyzed 175 unique brands mentioned across 5 AI models.
How many web sources were detected?
AI models cited 230 unique web sources (domains) when answering questions.
Which brands are mentioned most by AI models?
How many AI models were analyzed?
This report analyzed responses from 5 AI models: Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).
What does "Share of Voice" mean and how is it calculated?
Share of Voice (Voice %) measures brand prominence across AI models.
Formula: Share of Voice = Model Coverage × Quality Score
Where:
• Model Coverage = Sum of normalized weights for models mentioning the brand
• Quality Score = Prominence / Max Prominence in dataset
• Prominence = Mentions × (1 / log₂(Position + 1))
Model weights (based on Monthly Active Users):
• OpenAI ChatGPT Latest: 900M MAU (~54.1% weight)
• Google Gemini Flash (latest): 650M MAU (~39.1% weight)
• Perplexity Sonar (with search) (latest): 45M MAU (~2.7% weight)
• X.AI Grok (latest): 39M MAU (~2.3% weight)
• Anthropic Claude Sonnet (latest): 30M MAU (~1.8% weight)
Brands appearing in top positions across high-traffic models achieve higher Share of Voice.
Formula: Share of Voice = Model Coverage × Quality Score
Where:
• Model Coverage = Sum of normalized weights for models mentioning the brand
• Quality Score = Prominence / Max Prominence in dataset
• Prominence = Mentions × (1 / log₂(Position + 1))
Model weights (based on Monthly Active Users):
• OpenAI ChatGPT Latest: 900M MAU (~54.1% weight)
• Google Gemini Flash (latest): 650M MAU (~39.1% weight)
• Perplexity Sonar (with search) (latest): 45M MAU (~2.7% weight)
• X.AI Grok (latest): 39M MAU (~2.3% weight)
• Anthropic Claude Sonnet (latest): 30M MAU (~1.8% weight)
Brands appearing in top positions across high-traffic models achieve higher Share of Voice.