AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

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About aws.amazon.com (Tech Companies)

This page provides details about aws.amazon.com (Tech Companies) which was ranked #46 out of 133 in the list of sources (2 citations (0.6% share)) in answers from AI models (OpenAI ChatGPT Latest) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Five9, Genesys Cloud.

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Used by AI Models

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Pages from aws.amazon.com (1 link)

URL Path Citations Position
/connect 2 25

Brands Referenced By This Website (2 brands)

Brand Voice Mentions
Genesys Cloud Genesys Cloud 2.4% 4
Five9 Five9 2.4% 4

Citations from AI Responses

OpenAI ChatGPT Latest (2 citations)

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] ic brands and ecommerce support --- ### D) Contact center platforms (voice + digital channels, routing, IVR) - [NICE CXone](https://www.nice.com/products/cxone) - [Genesys Cloud CX](https://www.genesys.com/platform) - [Five9](https://www.five9.com) - [Talkdesk](https://www.talkdesk.com) - [Amazon Connect](https://aws.amazon.com/connect/) - [Twilio Flex](https://www.twilio.com/flex) - [RingCentral Contact Center](https://www.ringcentral.com/contact-center.html) - [Dialpad Contact Center](https://www.dialpad.com/products/contact-center/) - [Aircall](https://aircall.io) (often used by SMBs for phone-centric support) --- ### [...]

aws.amazon.com/connect December 30, 2025

[...] ment.html), or [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) - **Contact center transformation (voice + digital at scale):** [NICE CXone](https://www.nice.com/products/cxone), [Genesys Cloud CX](https://www.genesys.com/platform), [Amazon Connect](https://aws.amazon.com/connect/), [Five9](https://www.five9.com) If you tell me your **company size, channels (email/chat/phone/social), region/languages, ticket volume, and whether you need outsourcing**, I can narrow this to 3–5 “best fit” stacks and providers and explain why. [...]

aws.amazon.com/connect December 30, 2025