How often is cx-journey.com cited by AI models?

cx-journey.com was cited 2 times by AI models, representing 0.5% of all source citations.

Which AI models cite cx-journey.com?

cx-journey.com is cited by 2 AI models including Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).

What is cx-journey.com's ranking among source domains?

cx-journey.com ranks #50 out of 133 source domains analyzed (with 72 brands also tracked).

What brands are associated with cx-journey.com?

AI models reference cx-journey.com when discussing brands like Annette Franz.

How is source ranking determined?

Sources are ranked by Share of Voice = Model Coverage × Quality Score. Model weights are based on Monthly Active Users (OpenAI ChatGPT Latest: 900M MAU, Google Gemini Flash (latest): 650M MAU, Perplexity Sonar (with search) (latest): 45M MAU, etc.). Sources appearing earlier in AI responses receive higher prominence scores.

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About cx-journey.com (Blogs)

This page provides details about cx-journey.com (Blogs) which was ranked #50 out of 133 in the list of sources (2 citations (0.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Annette Franz.

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Citations

Used by AI Models

Model	Voice	Position	Citations
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Pages from cx-journey.com (1 link)

URL Path	Citations	Position
cx-journey.com	2	47.7

Brands Referenced By This Website (1 brand)

Brand	Voice	Mentions
Annette Franz	1%	2

Citations from AI Responses

Anthropic Claude Sonnet (latest) (1 citation)

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] and author 36. **Jay Baer** - [https://www.jaybaer.com](https://www.jaybaer.com) - Customer experience strategist and author of "Hug Your Haters" 37. **Adam Toporek** - [https://www.adamtoporek.com](https://www.adamtoporek.com) - Customer service expert and author 38. **Annette Franz** - [https://www.cx-journey.com](https://www.cx-journey.com) - Customer experience consultant and author 39. **Blake Morgan** - [https://www.blakemichellemorgan.com](https://www.blakemichellemorgan.com) - Customer experience futurist 40. **Ian Golding** - [https://www.iangolding.com](https://www.iangolding.com) - Customer experience coach ## [...]

cx-journey.com December 30, 2025

OpenAI ChatGPT Latest (1 citation)

[...] gnized experts & thought leaders (practitioner education, strategy) A few widely recognized voices in customer service/customer experience content and training: - [Shep Hyken](https://hyken.com) - [Jeanne Bliss](https://www.jeannebliss.com) - [Jeff Toister](https://www.toistersolutions.com) - [Annette Franz](https://www.cx-journey.com) - [Blake Morgan](https://www.blakemorgan.com) Industry research/analyst organizations that frequently cover customer support tooling and practices: - [Gartner](https://www.gartner.com) - [Forrester](https://www.forrester.com) - [TSIA (Technology & Services Industry Association)](https://www [...]