AI Mentions & Sources Report for Customer Support
This page provides details about cxnetwork.com (Developer Tools) which was ranked #49 out of 133 in the list of sources (3 citations (0.5% share)) in answers from AI models (OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.
| Model | Voice | Position | Citations |
|---|---|---|---|
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| URL Path | Citations | Position |
|---|---|---|
| /events | 1 | 37 |
| /cx-experts | 2 | 64.3 |
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] r support / contact centers - [Contact Center Pipeline](https://www.contactcenterpipeline.com) - [ICMI Resources](https://www.icmi.com/resources) - [CMSWire](https://www.cmswire.com) (often covers customer experience, service, and related tech) - [CustomerThink](https://customerthink.com) - [CX Network](https://www.cxnetwork.com) - Research + practitioner content from vendors (useful but biased; still high-signal for tactics): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) --- ## Picking the “best” option fo [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] m/des-traynor)**: Intercom co-founder; expert on product-led support. - **[Jay Baer](https://www.convinceandconvert.com/)**: Author "Hug Your Haters"; consults on response strategies. - **[Adam Toporek](https://customerservicemanager.com/)**: Hosts "Customerserviceguy Podcast"; trainer. Follow via [CX Network's experts list](https://www.cxnetwork.com/cx-experts). ### Promising Startups and New Market Entrants Emerging players leveraging AI, no-code, and vertical focus (from [G2 Emerging](https://www.g2.com/categories/customer-service?segment=emerging) and [Crunchbase](https://www.crunchbase.com/hub/customer-support-startups)): - **[Capacity](https://cap [...]
[...] omer Contact Week (CCW)](https://www.customercontactweek.com/)**: Largest CX event, Vegas annually. - **[ICMI Global Conference](https://www.icmi.com/Events/)**: Contact center focus, multiple locations. - **[Zendesk Frontier](https://frontier.zendesk.com/)**: Product updates and CX innovation. - **[CX Network World Series](https://www.cxnetwork.com/events)**: Virtual/regional summits. - **[Customer Service Revolution](https://hyken.com/customer-service-revolution/)**: Shep Hyken's annual event. Virtual options via [Hopin](https://hopin.com/) or [Eventbrite CX events](https://www.eventbrite.com/d/united-states/customer-experience-conferences/). ### [...]