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About cxpa.org (Academic)
This page provides details about cxpa.org (Academic) which was ranked #34 out of 133 in the list of sources (4 citations (0.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Jeanne Bliss.
Used by AI Models
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Pages from cxpa.org (2 links)
| URL Path | Citations | Position |
|---|---|---|
| cxpa.org | 0 | N/A |
| /community | 4 | 24.2 |
Brands Referenced By This Website (1 brand)
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4.5% | 4 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] omerserviceinstitute.com) - Professional certification organization 54. **International Customer Service Association (ICSA)** - [https://www.icsatoday.org](https://www.icsatoday.org) - Customer service professional association 55. **Customer Experience Professionals Association (CXPA)** - [https://www.cxpa.org](https://www.cxpa.org) - Global non-profit for CX professionals 56. **Society of Consumer Affairs Professionals (SOCAP)** - [https://www.socap.org](https://www.socap.org) - Association for customer care professionals ## Publications & Media ### Blogs & Online Publications 57. **Zendesk Blog** - [https://www. [...]
Google Gemini Flash (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] /expo):** A community-focused event for support professionals. ### 6. Active Communities and Forums Where practitioners go to share advice and best practices. * **[Support Driven](https://www.supportdriven.com):** A massive community and Slack group for people working in customer support. * **[CXPA (Customer Experience Professionals Association)](https://www.cxpa.org):** A non-profit professional organization for CX practitioners. * **[The CX Lead](https://thecxlead.com):** Online community and resource hub for CX team leaders. ### 7. Influential Publications and Media Stay updated on trends and news via these outlets. * **[Customer Contact Week Digital]( [...]
X.AI Grok (latest)
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] nd Thought Leaders Influencers shaping the field via books, podcasts, and keynotes: - **[Shep Hyken](https://hyken.com/)**: Author of "The Customer Focus," hosts "Amazing Business Radio"; CX Hall of Famer. - **[Jeanne Bliss](https://jeannebliss.com/)**: "Chief Customer Officer" pioneer; co-founder [Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/). - **[Des Traynor](https://www.intercom.com/team/des-traynor)**: Intercom co-founder; expert on product-led support. - **[Jay Baer](https://www.convinceandconvert.com/)**: Author "Hug Your Haters"; consults on response strategies. - **[Adam Toporek](https://customerservicemanager.com/)**: Hosts "C [...]
[...] ntercom Community](https://community.intercom.com/)**: Developer and user forums. - **[Reddit r/customerservice](https://www.reddit.com/r/customerservice/)**: 100K+ subscribers for frontline tips. - **[Reddit r/CustomerSuccess](https://www.reddit.com/r/customersuccess/)**: SaaS retention focus. - **[CXPA Community](https://www.cxpa.org/community)**: Professional network. - **LinkedIn Groups**: [Customer Experience Professionals (800K+ members)](https://www.linkedin.com/groups/37849/), [Zendesk Users](https://www.linkedin.com/groups/3844922/). ### Influential Publications and Media Covering This Space Sources for research, benchmarks, and [...]