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About forrester.com (Developer Tools)
This page provides details about forrester.com (Developer Tools) which was ranked #37 out of 133 in the list of sources (4 citations (0.7% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Forrester Customer Service Research.
Used by AI Models
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Pages from forrester.com (3 links)
| URL Path | Citations | Position |
|---|---|---|
| /event/cx-north-america | 1 | 20 |
| /blogs/category/customer-service | 2 | 50.8 |
| /bold | 1 | 60 |
Brands Referenced By This Website (1 brand)
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Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] d on CX ### Industry Research & Reports 63. **Gartner Customer Service & Support** - [https://www.gartner.com/en/customer-service-support](https://www.gartner.com/en/customer-service-support) - Research and insights on customer service technology 64. **Forrester Customer Service Research** - [https://www.forrester.com/bold](https://www.forrester.com/bold) - Industry analysis and trends 65. **Dimension Data Global Customer Experience Benchmarking Report** - [https://www.dimensiondata.com](https://www.dimensiondata.com) - Annual CX benchmarking study ### Podcasts 66. **The Customer Service Revolution** - [https://www.customerservicerevolut [...]
OpenAI ChatGPT Latest
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] s.com) - [Jeff Toister](https://www.toistersolutions.com) - [Annette Franz](https://www.cx-journey.com) - [Blake Morgan](https://www.blakemorgan.com) Industry research/analyst organizations that frequently cover customer support tooling and practices: - [Gartner](https://www.gartner.com) - [Forrester](https://www.forrester.com) - [TSIA (Technology & Services Industry Association)](https://www.tsia.com) --- ## 4) Promising startups / newer entrants to watch (examples) Depending on your niche (ecommerce, SaaS, automation), these are often evaluated alongside the “big suites”: - [Crisp](https://crisp.chat) (SMB messagin [...]
Google Gemini Flash (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ecifically for e-commerce and Shopify merchants. ### 5. Major Industry Events and Conferences These gatherings are the primary networking hubs for CX professionals. * **[Customer Contact Week (CCW)](https://www.customercontactweek.com):** The world’s largest customer contact event series. * **[Forrester CX North America](https://www.forrester.com/event/cx-north-america/):** A high-level event focused on CX data, research, and strategy. * **[Zendesk Relate](https://relate.zendesk.com):** Zendesk’s annual summit on the future of service and AI. * **[Support Driven Expo](https://www.supportdriven.com/expo):** A community-focused event for support professionals. [...]
X.AI Grok (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] din.com/groups/3844922/). ### Influential Publications and Media Covering This Space Sources for research, benchmarks, and news: - **[CustomerThink](https://customerthink.com/)**: Blogs, articles on CX strategy. - **[CMSWire](https://www.cmswire.com/customer-experience/)**: Digital CX trends. - **[Forrester Blogs - Customer Service](https://www.forrester.com/blogs/category/customer-service/)**: Analyst insights, Wave reports. - **[Gartner Customer Service](https://www.gartner.com/en/customer-service-support)**: Peer Insights, Hype Cycles. - **[ NICE CXone Resources](https://www.nice.com/resources)**: Reports (formerly inContact). - Podcasts: [The CX Cast](https://cxcast.podbean.com/), [...]