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About g2.com (Reviews)
This page provides details about g2.com (Reviews) which was ranked #4 out of 133 in the list of sources (7 citations (5.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Ada, G2 - Help Desk Software.
Used by AI Models
| Model | Voice | Position | Citations |
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Pages from g2.com (5 links)
| URL Path | Citations | Position |
|---|---|---|
| g2.com | 0 | N/A |
| /categories/customer-service | 0 | N/A |
| /categories/customer-service#grid | 0 | N/A |
| /categories/customer-service?segment=emerging | 5 | 12.5 |
| /categories/help-desk | 2 | 30.5 |
Brands Referenced By This Website (2 brands)
| Brand | Voice | Mentions |
|---|---|---|
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6.7% | 6 |
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0.8% | 2 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] eoverwhelmedbrain.com) - Personal growth with customer service focus 68. **Support Ops Happy Hour** - [https://www.supportops.co/happy-hour](https://www.supportops.co/happy-hour) - Podcast for support operations professionals ## Comparison & Review Sites 69. **G2 - Help Desk Software** - [https://www.g2.com/categories/help-desk](https://www.g2.com/categories/help-desk) - User reviews and comparisons 70. **Capterra - Customer Service Software** - [https://www.capterra.com/customer-service-software/](https://www.capterra.com/customer-service-software/) - Software comparison and reviews 71. **Software Advice - Help Desk** - [https://www.softwareadvice.com [...]
OpenAI ChatGPT Latest
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tps://front.com) – shared inbox + workflows for support/success teams - [Kustomer](https://www.kustomer.com) – CRM-style customer timeline oriented support - [Gladly](https://www.gladly.com) – conversation-centric service (customer, not ticket, as the unit) **Where to compare shortlists:** - [G2](https://www.g2.com) - [Capterra](https://www.capterra.com) - [TrustRadius](https://www.trustradius.com) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### B) Live chat, in-app messaging, and conversational support - [Intercom](https://www.intercom.com) – in-app messaging, automation, help [...]
[...] essaging/support) - [Tidio](https://www.tidio.com) (SMB automation + chat) - [Document360](https://document360.com) (modern KB tooling) - [Forethought](https://forethought.ai) / [Ada](https://www.ada.cx) (AI automation) (“Promising” is context-dependent—use live demos + review platforms like [G2](https://www.g2.com) and [TrustRadius](https://www.trustradius.com) to validate fit.) --- ## 5) Major industry events & conferences - [Customer Contact Week (CCW)](https://www.customercontactweek.com) - [ICMI Contact Center Demo & Conference](https://www.contactcenterdemo.com) + organizer [ICMI](https://www.icmi.c [...]
Google Gemini Flash (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] customer-centric business strategy. * **[Forbes - Customer Experience Section](https://www.forbes.com/customer-experience/):** Frequent articles by top industry analysts. ### Comparison and Review Platforms If you are evaluating software for your own team, use these verified review sites: * **[G2 - Help Desk Software Category](https://www.g2.com/categories/help-desk):** User reviews and rankings for support tools. * **[Capterra - Customer Service Software](https://www.capterra.com/customer-service-software/):** Comprehensive software listings and side-by-side comparisons. * **[Gartner Peer Insights](https://www.gartner.com/reviews/market/it-service-support [...]
X.AI Grok (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
### Leading Brands and Products The customer support software market is dominated by scalable platforms offering ticketing, live chat, AI chatbots, knowledge bases, and omnichannel support. According to reviews on [G2's Customer Service category](https://www.g2.com/categories/customer-service), [Capterra's Customer Service Software](https://www.capterra.com/customer-service-software/), and [Gartner's CRM Customer Engagement Center Magic Quadrant](https://www.gartner.com/reviews/market/crm-customer-engagement-center), top products include: - **[Zendesk](https://www.zendesk.com/)**: Comp [...]
[...] : Email-first shared inbox with Beacon live chat; praised for simplicity. - **[LiveAgent](https://www.liveagent.com/)**: All-in-one with call center features; high G2 ratings. - **[Gorgias](https://www.gorgias.com/)**: Ecommerce-focused with Shopify integration and automation. For comparisons, see [G2 Grid](https://www.g2.com/categories/customer-service#grid), [GetApp](https://www.getapp.com/customer-service-support-software/), and [Software Advice](https://www.softwareadvice.com/customer-service/). ### Top Companies and Service Providers Key providers include software vendors above plus outsourcing firms and integrators: - **Software Leaders**: Zend [...]
[...] s. - **[Adam Toporek](https://customerservicemanager.com/)**: Hosts "Customerserviceguy Podcast"; trainer. Follow via [CX Network's experts list](https://www.cxnetwork.com/cx-experts). ### Promising Startups and New Market Entrants Emerging players leveraging AI, no-code, and vertical focus (from [G2 Emerging](https://www.g2.com/categories/customer-service?segment=emerging) and [Crunchbase](https://www.crunchbase.com/hub/customer-support-startups)): - **[Capacity](https://capacity.com/)**: AI platform automating tickets and workflows. - **[Stonly](https://stonly.com/)**: Interactive guides and no-code knowledge bases. - **[Ada](https://www.ada.cx/)**: No-code AI cha [...]