AI Mentions & Sources Report for Customer Support
This page provides details about hubspot.com (Tech Companies) which was ranked #7 out of 133 in the list of sources (4 citations (3.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: HubSpot Service Hub.
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
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| URL Path | Citations | Position |
|---|---|---|
| /products/service | 4 | 5.7 |
| Brand | Voice | Mentions |
|---|---|---|
|
|
11.8% | 6 |
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] reshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/) - Cloud-based helpdesk with automation and multi-channel support 4. **Intercom** - [https://www.intercom.com](https://www.intercom.com) - Conversational support platform with messaging and chatbots 5. **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service) - Customer service software with ticketing and customer feedback tools ### Mid-Market Solutions 6. **Help Scout** - [https://www.helpscout.com](https://www.helpscout.com) - Email-based customer support platform focused on simplicity 7. **Zoho Desk** - [https://www.zoho.com/desk/](https:// [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] to Salesforce - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) – strong for enterprise workflows and service operations - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) – popular SMB/mid-market help desk suite - [HubSpot Service Hub](https://www.hubspot.com/products/service) – strong if you already use HubSpot’s suite - [Zoho Desk](https://www.zoho.com/desk/) – cost-effective suite with broad Zoho integrations - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) – Microsoft-centric enterprise environme [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] izations. * **[Freshdesk](https://www.freshworks.com/freshdesk/):** An intuitive, feature-rich alternative known for ease of use and affordability. * **[Intercom](https://www.intercom.com):** Leading the shift toward "AI-first" support with integrated chatbots and messenger-based service. * **[HubSpot Service Hub](https://www.hubspot.com/products/service):** Popular for businesses wanting to align support closely with sales and marketing. * **[Help Scout](https://www.helpscout.com):** A minimalist tool focused on making support feel like a personal email. ### 2. Top Service Providers (BPO & Outsourcing) Many companies hire third-party Business P [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ice-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.com/customer-service). - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Enterprise-grade with Einstein AI; Gartner leader. - **[HubSpot Service Hub](https://www.hubspot.com/products/service)**: Free tier available, integrates with CRM; strong for inbound support. - **[Help Scout](https://www.helpscout.com/)**: Email-first shared inbox with Beacon live chat; praised for simplicity. - **[LiveAgent](https://www.liveagent.com/)**: All-in-one with call center features; high G2 ratings. - * [...]