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About hyken.com (Developer Tools)
This page provides details about hyken.com (Developer Tools) which was ranked #10 out of 133 in the list of sources (5 citations (2.6% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Shep Hyken.
Used by AI Models
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Pages from hyken.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| hyken.com | 0 | N/A |
| /customer-service-revolution | 5 | 30.5 |
Brands Referenced By This Website (1 brand)
| Brand | Voice | Mentions |
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6% | 5 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] iew.io](https://www.fullview.io) - Cobrowsing and session replay for support teams 33. **Fin by Intercom** - [https://www.intercom.com/fin](https://www.intercom.com/fin) - AI customer service bot powered by GPT-4 ## Industry Experts & Thought Leaders ### Individuals 34. **Shep Hyken** - [https://hyken.com](https://hyken.com) - Customer service expert and keynote speaker 35. **Jeanne Bliss** - [https://www.customerbliss.com](https://www.customerbliss.com) - Customer experience executive and author 36. **Jay Baer** - [https://www.jaybaer.com](https://www.jaybaer.com) - Customer experience strategist and au [...]
OpenAI ChatGPT Latest
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] com) - [Deloitte](https://www2.deloitte.com) - [PwC](https://www.pwc.com) - [Cognizant](https://www.cognizant.com) --- ## 3) Recognized experts & thought leaders (practitioner education, strategy) A few widely recognized voices in customer service/customer experience content and training: - [Shep Hyken](https://hyken.com) - [Jeanne Bliss](https://www.jeannebliss.com) - [Jeff Toister](https://www.toistersolutions.com) - [Annette Franz](https://www.cx-journey.com) - [Blake Morgan](https://www.blakemorgan.com) Industry research/analyst organizations that frequently cover customer support tooling and practices [...]
Google Gemini Flash (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] obal leader in customer experience solutions. * **[Concentrix](https://www.concentrix.com):** Focuses on technology-infused customer engagement at a massive scale. ### 3. Recognized Experts and Thought Leaders These individuals shape the philosophy and strategy of modern customer service. * **[Shep Hyken](https://hyken.com):** A customer service expert and author of *The Cult of the Customer*. * **[Jeanne Bliss](https://customerbliss.com):** Known as the "Godmother of CX" and a leading consultant for C-suite leaders. * **[Blake Morgan](https://www.blakemichellemorgan.com):** A futurist focused on how technology i [...]
X.AI Grok (latest)
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tomer-service). Market size: CX software projected at $45B by 2027 per [Grand View Research](https://www.grandviewresearch.com/industry-analysis/customer-experience-management-market). ### Recognized Experts and Thought Leaders Influencers shaping the field via books, podcasts, and keynotes: - **[Shep Hyken](https://hyken.com/)**: Author of "The Customer Focus," hosts "Amazing Business Radio"; CX Hall of Famer. - **[Jeanne Bliss](https://jeannebliss.com/)**: "Chief Customer Officer" pioneer; co-founder [Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/). - **[Des Traynor](https://www.intercom.co [...]
[...] ually. - **[ICMI Global Conference](https://www.icmi.com/Events/)**: Contact center focus, multiple locations. - **[Zendesk Frontier](https://frontier.zendesk.com/)**: Product updates and CX innovation. - **[CX Network World Series](https://www.cxnetwork.com/events)**: Virtual/regional summits. - **[Customer Service Revolution](https://hyken.com/customer-service-revolution/)**: Shep Hyken's annual event. Virtual options via [Hopin](https://hopin.com/) or [Eventbrite CX events](https://www.eventbrite.com/d/united-states/customer-experience-conferences/). ### Active Communities and Forums Places for peer advice, integrations, and best practices: - **[Zendesk Communit [...]