AI Mentions & Sources Report for Customer Support
This page provides details about klausapp.com (Developer Tools) which was ranked #55 out of 133 in the list of sources (2 citations (0.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
Google Gemini Flash (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Klaus.
| Model | Voice | Position | Citations |
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| URL Path | Citations | Position |
|---|---|---|
| klausapp.com | 2 | 17.6 |
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] m) - Workforce management for customer support teams 29. **PolyAI** - [https://poly.ai](https://poly.ai) - Conversational AI for customer service 30. **Sierra** - [https://sierra.ai](https://sierra.ai) - AI-powered customer experience platform (founded by Bret Taylor) 31. **Klaus** - [https://www.klausapp.com](https://www.klausapp.com) - Quality assurance for customer support 32. **Fullview** - [https://www.fullview.io](https://www.fullview.io) - Cobrowsing and session replay for support teams 33. **Fin by Intercom** - [https://www.intercom.com/fin](https://www.intercom.com/fin) - AI customer service bot powered by [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] e human workload. * **[Ada](https://www.ada.cx):** An AI-native platform designed to automate complex customer service interactions. * **[Fin (by Intercom)](https://www.intercom.com/fin):** A specific mention for this new AI bot that resolves queries using a company's own knowledge base. * **[Klaus (acquired by Zendesk)](https://www.klausapp.com):** A quality assurance platform that uses AI to grade support conversations. * **[Gorgias](https://www.gorgias.com):** A specialized helpdesk built specifically for e-commerce and Shopify merchants. ### 5. Major Industry Events and Conferences These gatherings are the primary networking hubs fo [...]