AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

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About kustomer.com (Tech Companies)

This page provides details about kustomer.com (Tech Companies) which was ranked #38 out of 133 in the list of sources (2 citations (0.7% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Kustomer.

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Used by AI Models

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Pages from kustomer.com (1 link)

URL Path Citations Position
kustomer.com 2 11.2

Brands Referenced By This Website (1 brand)

Brand Voice Mentions
Kustomer Kustomer 2% 3

Citations from AI Responses

Anthropic Claude Sonnet (latest) (1 citation)

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] utomation platform 16. **Ultimate.ai** - [https://www.ultimate.ai](https://www.ultimate.ai) - Conversational AI for customer support automation 17. **Forethought** - [https://forethought.ai](https://forethought.ai) - AI platform for customer support workflow automation 18. **Kustomer** - [https://www.kustomer.com](https://www.kustomer.com) - CRM-focused customer service platform with AI capabilities ## Knowledge Base & Self-Service 19. **Guru** - [https://www.getguru.com](https://www.getguru.com) - Knowledge management platform with AI search 20. **Document360** - [https://document360.com](https://document360.com) - S [...]

kustomer.com December 30, 2025

OpenAI ChatGPT Latest (1 citation)

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] ps://www.microsoft.com/en-us/dynamics-365/products/customer-service) – Microsoft-centric enterprise environments - [Help Scout](https://www.helpscout.com) – email-first support + KB, popular with SMBs and SaaS - [Front](https://front.com) – shared inbox + workflows for support/success teams - [Kustomer](https://www.kustomer.com) – CRM-style customer timeline oriented support - [Gladly](https://www.gladly.com) – conversation-centric service (customer, not ticket, as the unit) **Where to compare shortlists:** - [G2](https://www.g2.com) - [Capterra](https://www.capterra.com) - [TrustRadius](https://www.trustradius.c [...]

kustomer.com December 30, 2025