How often is microsoft.com cited by AI models?

microsoft.com was cited 2 times by AI models, representing 0.8% of all source citations.

Which AI models cite microsoft.com?

microsoft.com is cited by 1 AI models including Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).

What is microsoft.com's ranking among source domains?

microsoft.com ranks #36 out of 133 source domains analyzed (with 72 brands also tracked).

What brands are associated with microsoft.com?

AI models reference microsoft.com when discussing brands like various brands.

How is source ranking determined?

Sources are ranked by Share of Voice = Model Coverage × Quality Score. Model weights are based on Monthly Active Users (OpenAI ChatGPT Latest: 900M MAU, Google Gemini Flash (latest): 650M MAU, Perplexity Sonar (with search) (latest): 45M MAU, etc.). Sources appearing earlier in AI responses receive higher prominence scores.

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Share of Voice

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About microsoft.com (Tech Companies)

This page provides details about microsoft.com (Tech Companies) which was ranked #36 out of 133 in the list of sources (2 citations (0.8% share)) in answers from AI models (OpenAI ChatGPT Latest) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.

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Voice

Position

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Citations

Used by AI Models

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Pages from microsoft.com (1 link)

URL Path	Citations	Position
/en-us/dynamics-365/products/customer-service	2	8

Citations from AI Responses

OpenAI ChatGPT Latest (2 citations)

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] works)](https://www.freshworks.com/freshdesk/) – popular SMB/mid-market help desk suite - [HubSpot Service Hub](https://www.hubspot.com/products/service) – strong if you already use HubSpot’s suite - [Zoho Desk](https://www.zoho.com/desk/) – cost-effective suite with broad Zoho integrations - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) – Microsoft-centric enterprise environments - [Help Scout](https://www.helpscout.com) – email-first support + KB, popular with SMBs and SaaS - [Front](https://front.com) – shared inbox + workflows for support/success teams - [Kustomer](https://www.kustomer.com) – CRM-style customer timeline [...]

microsoft.com/en-us/dynamics-365/products/customer-service December 30, 2025

[...] - **Ecommerce with heavy order inquiries:** [Gorgias](https://www.gorgias.com) - **Enterprise + complex workflows:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), or [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) - **Contact center transformation (voice + digital at scale):** [NICE CXone](https://www.nice.com/products/cxone), [Genesys Cloud CX](https://www.genesys.com/platform), [Amazon Connect](https://aws.amazon.com/connect/), [Five9](https://www.five9.com) If you tell me your **company size, channels [...]