{{ domain.value }}
About nice.com (Tech Companies)
This page provides details about nice.com (Tech Companies) which was ranked #25 out of 133 in the list of sources (5 citations (1.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Genesys Cloud, NICE CXone.
Used by AI Models
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Pages from nice.com (3 links)
| URL Path | Citations | Position |
|---|---|---|
| nice.com | 0 | N/A |
| /products/cxone | 4 | 21.2 |
| www.nice.com | 1 | 49 |
Brands Referenced By This Website (2 brands)
| Brand | Voice | Mentions |
|---|---|---|
|
|
2.6% | 4 |
|
|
2.4% | 4 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] center software 24. **Talkdesk** - [https://www.talkdesk.com](https://www.talkdesk.com) - Enterprise cloud contact center 25. **Genesys Cloud** - [https://www.genesys.com/genesys-cloud](https://www.genesys.com/genesys-cloud) - All-in-one cloud contact center platform 26. **NICE CXone** - [https://www.nice.com/products/cxone](https://www.nice.com/products/cxone) - Cloud customer experience platform 27. **Aircall** - [https://aircall.io](https://aircall.io) - Cloud-based call center software ## Promising Startups & Emerging Solutions 28. **Assembled** - [https://www.assembled.com](https://www.assembled.com) - Workforce management for custome [...]
OpenAI ChatGPT Latest
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] + automation, common for SMB/ecommerce --- ### C) Ecommerce-focused customer support (built for order-heavy workflows) - [Gorgias](https://www.gorgias.com) – popular with Shopify-centric brands and ecommerce support --- ### D) Contact center platforms (voice + digital channels, routing, IVR) - [NICE CXone](https://www.nice.com/products/cxone) - [Genesys Cloud CX](https://www.genesys.com/platform) - [Five9](https://www.five9.com) - [Talkdesk](https://www.talkdesk.com) - [Amazon Connect](https://aws.amazon.com/connect/) - [Twilio Flex](https://www.twilio.com/flex) - [RingCentral Contact Center](https://www.ringcentral.com/con [...]
[...] s://aisera.com) *(Most major suites above also offer AI features; these are examples of vendors known primarily for AI automation.)* --- ### G) Workforce management, quality, and analytics (contact center operations) - [Calabrio](https://www.calabrio.com) - [Verint](https://www.verint.com) - [NICE](https://www.nice.com) (also listed above for CXone) --- ## 2) Top companies & service providers (outsourced / managed support) If you want a provider to staff and run support operations (often multilingual, 24/7, seasonal scaling): - [Teleperformance](https://www.teleperformance.com) - [Concentrix](https://www.con [...]
[...] ts/service-cloud/overview/), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), or [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) - **Contact center transformation (voice + digital at scale):** [NICE CXone](https://www.nice.com/products/cxone), [Genesys Cloud CX](https://www.genesys.com/platform), [Amazon Connect](https://aws.amazon.com/connect/), [Five9](https://www.five9.com) If you tell me your **company size, channels (email/chat/phone/social), region/languages, ticket volume, and whether you need outsourcing**, I can narrow this t [...]
X.AI Grok (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] /customer-experience/)**: Digital CX trends. - **[Forrester Blogs - Customer Service](https://www.forrester.com/blogs/category/customer-service/)**: Analyst insights, Wave reports. - **[Gartner Customer Service](https://www.gartner.com/en/customer-service-support)**: Peer Insights, Hype Cycles. - **[ NICE CXone Resources](https://www.nice.com/resources)**: Reports (formerly inContact). - Podcasts: [The CX Cast](https://cxcast.podbean.com/), [Experience Makers](https://www.deloitte.com/us/en/services/consulting/podcasts/experience-makers.html). For benchmarks, see [Qualtrics XM Institute](https://www.xminstitute.com/) or [American Customer Satisf [...]