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About softwareadvice.com (News Media)
This page provides details about softwareadvice.com (News Media) which was ranked #82 out of 133 in the list of sources (2 citations (0% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Software Advice - Help Desk.
Used by AI Models
| Model | Voice | Position | Citations |
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Pages from softwareadvice.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| /customer-service | 1 | 13 |
| /help-desk | 1 | 66 |
Brands Referenced By This Website (1 brand)
| Brand | Voice | Mentions |
|---|---|---|
| Software Advice - Help Desk | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] www.g2.com/categories/help-desk) - User reviews and comparisons 70. **Capterra - Customer Service Software** - [https://www.capterra.com/customer-service-software/](https://www.capterra.com/customer-service-software/) - Software comparison and reviews 71. **Software Advice - Help Desk** - [https://www.softwareadvice.com/help-desk/](https://www.softwareadvice.com/help-desk/) - Expert reviews and recommendations 72. **TrustRadius - Customer Support Software** - [https://www.trustradius.com/customer-support](https://www.trustradius.com/customer-support) - In-depth user reviews ## Training & Certification Programs 73. **HDI (Help Desk Institute)** - [https://w [...]
X.AI Grok (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] call center features; high G2 ratings. - **[Gorgias](https://www.gorgias.com/)**: Ecommerce-focused with Shopify integration and automation. For comparisons, see [G2 Grid](https://www.g2.com/categories/customer-service#grid), [GetApp](https://www.getapp.com/customer-service-support-software/), and [Software Advice](https://www.softwareadvice.com/customer-service/). ### Top Companies and Service Providers Key providers include software vendors above plus outsourcing firms and integrators: - **Software Leaders**: Zendesk, Intercom, Salesforce (as above). - **Outsourcing Providers**: - **[Teleperformance](https://www.teleperformance.com/)**: Global BPO wit [...]