AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

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About academy.hubspot.com (Education Platforms)

This page provides details about academy.hubspot.com (Education Platforms) which was ranked #96 out of 230 in the list of sources (2 citations (0.1% share)) in answers from AI models (Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk.

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Pages from academy.hubspot.com (1 link)

URL Path Citations Position
/courses/customer-service 2 31.8

Brands Referenced By This Website (1 brand)

Brand Voice Mentions
Zendesk Zendesk 100% 101

Citations from AI Responses

Google Gemini Flash (latest) (1 citation)

If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.

[...] [Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/)**: The global non-profit for CCXP (Certified Customer Experience Professional) certification. * **[CX Accelerator](https://www.cxaccelerator.com/)**: A community focused on helping people grow their careers in CX. * **[HubSpot Academy](https://academy.hubspot.com/courses/customer-service)**: Offers free, reputable certification courses in Customer Service. ### 4. Important Events & Conferences Networking at these events can lead directly to job offers. * **[Zendesk Relate](https://www.zendesk.com/relate/)**: A massive annual conference focused on the future of AI and service. * [...]

academy.hubspot.com/courses/customer-service December 30, 2025

X.AI Grok (latest) (1 citation)

If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.

[...] us](https://www.reddit.com/r/supportgurus/) - **Customer Support Professionals on LinkedIn**: Groups like "Customer Experience Professionals." [LinkedIn Search](https://www.linkedin.com/search/results/groups/?keywords=customer%20support) - **Free Resources**: HubSpot Academy Customer Service Course [HubSpot Academy](https://academy.hubspot.com/courses/customer-service), Zendesk's Customer Service Institute [Zendesk CSI](https://www.zendesk.com/customer-service-institute/). Certifications: HDI Support Center Analyst [HDI](https://www.thinkhdi.com/training/certification/sca-hdi.aspx). ### Important Events and Conferences Attend these for learning, networking, a [...]

academy.hubspot.com/courses/customer-service December 30, 2025