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About ada.cx (AI Tools)
This page provides details about ada.cx (AI Tools) which was ranked #13 out of 230 in the list of sources (13 citations (2.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Drift, Ada, Forethought.
Used by AI Models
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Pages from ada.cx (2 links)
| URL Path | Citations | Position |
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| ada.cx | 0 | N/A |
| www.ada.cx | 13 | 44.5 |
Brands Referenced By This Website (3 brands)
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0.1% | 7 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] at) - All-in-one business messaging platform 13. **Tidio** - [https://www.tidio.com](https://www.tidio.com) - Live chat with chatbots for e-commerce 14. **Tawk.to** - [https://www.tawk.to](https://www.tawk.to) - Free live chat software ## AI-Powered & Chatbot Solutions 15. **Ada** - [https://www.ada.cx](https://www.ada.cx) - AI-powered customer service automation platform 16. **Ultimate.ai** - [https://www.ultimate.ai](https://www.ultimate.ai) - Conversational AI for customer support automation 17. **Forethought** - [https://forethought.ai](https://forethought.ai) - AI platform for customer support wor [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] erience strategy ### Virtual Events - **[CX Network Virtual Events](https://www.cxnetwork.com/virtual-events/)** - Regular online conferences - **[Freshworks Refresh](https://www.freshworks.com/refresh/)** - Annual virtual conference ## 🚀 Notable Startups & Disruptors ### AI-Powered Support - **[Ada](https://www.ada.cx/)** - AI-powered customer service automation - **[Ultimate.ai](https://www.ultimate.ai/)** - Customer support automation platform - **[Forethought](https://forethought.ai/)** - AI for customer support teams - **[PolyAI](https://poly.ai/)** - Conversational AI for customer service ### Innovative Sup [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] t companies. Free tier available. ### **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com) E-commerce focused, integrated heavily with Shopify and other platforms. Growing rapidly in online retail support. ## Best Products & Services by Category ### **AI-Powered Support** - **Ada** - [https://www.ada.cx](https://www.ada.cx) - AI chatbot platform with automated resolution - **Ultimate.ai** - [https://www.ultimate.ai](https://www.ultimate.ai) - Automation-first customer support - **Forethought** - [https://www.forethought.ai](https://www.forethought.ai) - Generative AI for support teams ### **Help Desk & Ticketing** - [...]
OpenAI ChatGPT Latest
(4 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ontent) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.com) - [Document360](https://document360.com) - [Guru](https://www.getguru.com) (internal knowledge for agents) --- ### F) AI support automation (agent assist, deflection, triage) - [Ada](https://www.ada.cx) - [Forethought](https://forethought.ai) - [Aisera](https://aisera.com) *(Most major suites above also offer AI features; these are examples of vendors known primarily for AI automation.)* --- ### G) Workforce management, quality, and analytics (contact center operations) - [Calabrio](https: [...]
[...] merce, SaaS, automation), these are often evaluated alongside the “big suites”: - [Crisp](https://crisp.chat) (SMB messaging/support) - [Tidio](https://www.tidio.com) (SMB automation + chat) - [Document360](https://document360.com) (modern KB tooling) - [Forethought](https://forethought.ai) / [Ada](https://www.ada.cx) (AI automation) (“Promising” is context-dependent—use live demos + review platforms like [G2](https://www.g2.com) and [TrustRadius](https://www.trustradius.com) to validate fit.) --- ## 5) Major industry events & conferences - [Customer Contact Week (CCW)](https://www.customercontactweek.com) [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ce)](https://www.salesforce.com/dreamforce/) - [Zendesk Relate](https://relate.zendesk.com/) ## 8) Notable startups (and newer players) shaping modern support AI + automation, agent assist, and next-gen platforms move quickly—these are commonly discussed: - AI support agent / automation: - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Sierra](https://www.sierra.ai/) - Modern support platform / customer messaging: - [Gladly](https://www.gladly.com/) - Conversation intelligence / agent coaching: - [Observe.AI](https://www.observe.ai/) - [Cresta](https://www.cresta.co [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ets](https://www.gartner.com/en/digital-markets)) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ## Key enabling layers (important “adjacent” providers) ### AI automation, agent copilots, and voice bots (fast-growing layer) - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Aisera](https://aisera.com/) - [PolyAI](https://poly.ai/) - [Observe.AI](https://www.observe.ai/) - [Cresta](https://cresta.com/) - [Sierra](https://sierra.ai/) - [Zowie](https://www.zowie.ai/) ### Workforce management (WFM), quality assur [...]
Google Gemini Flash (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ogy impacts the customer experience. * **[Jeff Toister](https://www.toistersolutions.com):** Author and trainer focused on customer service culture. ### 4. Promising Startups and New Market Entrants New players are focusing heavily on Generative AI and automation to reduce human workload. * **[Ada](https://www.ada.cx):** An AI-native platform designed to automate complex customer service interactions. * **[Fin (by Intercom)](https://www.intercom.com/fin):** A specific mention for this new AI bot that resolves queries using a company's own knowledge base. * **[Klaus (acquired by Zendesk)](https://www.klausap [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] s respond to. * **[Fin (by Intercom)](https://www.intercom.com/fin)**: An AI bot designed to resolve complex issues without human intervention. * **[Klaus (now part of Zendesk)](https://www.klausapp.com/)**: A quality assurance platform that helps managers grade support agent performance. * **[Ada](https://www.ada.cx/)**: An automated brand interaction platform focused on high-level AI automation. ### 6. Key Publications & Media Channels To stay informed about trends like "Customer Effort Score" (CES) and AI integration. * **[CX Network](https://www.cxnetwork.com/)**: Provides industry reports, webinars, and [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ving from simple chatbots to "AI Agents" that can resolve complex issues. * **Fin (by Intercom):** An AI agent that uses GPT-4 to resolve queries using help center data. [Intercom Fin](https://www.intercom.com/fin) * **Ada:** An automation platform focusing on high-volume enterprise AI service. [Ada.cx](https://www.ada.cx) * **Forethought:** Utilizes AI to assist human agents with "Solve," "Triage," and "Discover" features. [Forethought.ai](https://forethought.ai) * **DevRev:** A "OneCRM" startup that connects customer support directly to product development. [DevRev](https://devrev.ai) * **Trends to Watch:** [...]
X.AI Grok (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] categories/customer-service?segment=emerging) and [Crunchbase](https://www.crunchbase.com/hub/customer-support-startups)): - **[Capacity](https://capacity.com/)**: AI platform automating tickets and workflows. - **[Stonly](https://stonly.com/)**: Interactive guides and no-code knowledge bases. - **[Ada](https://www.ada.cx/)**: No-code AI chatbots for enterprises. - **[Reclaim.ai](https://reclaim.ai/)**: Scheduling AI with support integrations (expanding CX). - **[Helpwise](https://helpwise.io/)**: Shared inbox for teams; rising on Product Hunt. - **[Richpanel](https://www.richpanel.com/)**: Ecommerce support with tic [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ssential tools for customer support pros include helpdesk software, knowledge bases, and productivity add-ons: - **Ticketing Systems**: Zendesk Sunshine (API platform) [Zendesk Sunshine](https://www.zendesk.com/platform/sunshine-platform/), Front [Front](https://front.com/). - **AI/Chatbots**: Ada [Ada](https://www.ada.cx/), Drift [Drift](https://www.drift.com/). - **Knowledge Base Builders**: Document360 [Document360](https://document360.com/), Bloomfire [Bloomfire](https://bloomfire.com/). - **Monitoring/Surveys**: Qualtrics XM for Customer Frontlines [Qualtrics](https://www.qualtrics.com/customer-experience/), Med [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] 2024 focus): - AI agents/chatbots for 24/7 automation (reducing live agent needs by 30-50%, per Gartner). - Omnichannel unification (voice, chat, social). - Self-service portals with generative AI. - Predictive analytics for proactive support. **Emerging Startups**: - **Ada**: No-code AI chatbots. [Ada](https://www.ada.cx/). - **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/). - **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/). - **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/). **Sources**: [Gartner Trends in Customer [...]