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About cbinsights.com (Tech Companies)
This page provides details about cbinsights.com (Tech Companies) which was ranked #132 out of 230 in the list of sources (8 citations (0% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
X.AI Grok (latest)) when they were asked the following 2 questions: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from cbinsights.com (3 links)
| URL Path | Citations | Position |
|---|---|---|
| /research/report/customer-service-ai-market-share-2025 | 6 | 24 |
| /research/report/customer-service-trends | 1 | 63 |
| /research/customer-service-startups | 1 | 69 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(5 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] est Products and Services Top-rated offerings focus on AI-driven tools: - **AI chatbots and agents**: Preferred by 67% of consumers; reduce inquiries by up to 70%.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) - **Live chat**: #1 channel (41% preference), with 73% satisfaction vs. lower for email/phone.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[35 Key Customer Service Industry Statistics & Benchmarks in 2025]( [...]
[...] r-support-statistics-trends-for-2025)[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/) Emerging leaders in AI agents per market share analysis include those hitting $100M ARR, reshaping support economics.[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) (https://www.cbinsights.com) ### Key Companies and Providers - **DevRev**: Highlights trends like proactive support and omnichannel.[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends) (https://devrev.ai) - **Pylon** and **Helply**: Data hubs for 50+ s [...]
[...] nds-for-2025-and-2026-what-to-expect/) Emerging leaders in AI agents per market share analysis include those hitting $100M ARR, reshaping support economics.[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) (https://www.cbinsights.com) ### Key Companies and Providers - **DevRev**: Highlights trends like proactive support and omnichannel.[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends) (https://devrev.ai) - **Pylon** and **Helply**: Data hubs for 50+ stats on AI and personalizatio [...]
[...] Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025) **Startups**: AI agent providers scaling to $100M ARR, focusing on autonomous support economics.[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) | Trend | Key Stat | Source | |-------|----------|--------| | AI Automation | 67% consumers want AI assistants | [50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[92 customer service statistics you need to kno [...]
[...] log/customer-service-statistics/) - **DevRev**, **Helply**, **CB Insights** (AI market share),[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025)[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) - **Deloitte Digital** (excellence report).[Customer Service Excellence 2025 - Deloitte Digital](https://www.deloittedigital.com/nl/en/insights/perspective/customer-service-excellence-2025.html) # CITATIONS 1. [50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/b [...]
X.AI Grok (latest)
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] **[Reclaim.ai](https://reclaim.ai/)**: Scheduling AI with support integrations (expanding CX). - **[Helpwise](https://helpwise.io/)**: Shared inbox for teams; rising on Product Hunt. - **[Richpanel](https://www.richpanel.com/)**: Ecommerce support with ticketing. Funded by VCs like a16z; track via [CB Insights Customer Service](https://www.cbinsights.com/research/report/customer-service-trends/). ### Major Industry Events and Conferences Key gatherings for networking and trends: - **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: Largest CX event, Vegas annually. - **[ICMI Global Conference](https://www.icmi.com/Events/)**: Contact center focus, multiple locations [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] hought**: Enterprise AI agents. [Forethought](https://forethought.ai/). - **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/). **Sources**: [Gartner Trends in Customer Service 2024](https://www.gartner.com/en/customer-service-support/trends/customer-service-trends); [CB Insights Customer Service Startups](https://www.cbinsights.com/research/customer-service-startups/). ### Major Conferences and Events Annual events for networking and trends: - **Customer Contact Week (CCW)**: Largest contact center event. [CCW Las Vegas 2024](https://lasvegas.customercontactweek.com/). - **Zendesk Showcase**: Product updates and CX keynotes. [Zendesk Events](https://www.zendes [...]