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About convin.ai (AI Tools)
This page provides details about convin.ai (AI Tools) which was ranked #126 out of 230 in the list of sources (7 citations (0.1% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk.
Used by AI Models
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Pages from convin.ai (1 link)
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| /blog/worst-customer-service | 7 | 6 |
Brands Referenced By This Website (1 brand)
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Citations from AI Responses
Perplexity Sonar (with search) (latest)
(5 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] urns), **Amazon**, **Zappos**, **Apple**, **Ritz-Carlton**, **Publix Super Markets**, **USAA**, **Wegmans Food Markets**, **Slack** (comprehensive help centers and in-app chat), **IKEA** (multi-channel support and simple returns), and **Textmagic** (personalized SMS support with technical guidance).[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service)[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/) For more o [...]
[...] mended Products and Services Key tools transforming support: **Convin** (AI for real-time coaching, compliance, and sentiment analysis), **Pylon** (support stats/trends platform), **Zendesk** (AI automation leader), and omnichannel platforms like those from Slack/Textmagic for live chat/email/phone.[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service)[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://co [...]
[...] st-customer-service)[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of consumers), **AI autonomy** (resolving [...]
[...] es/) - Stats/trends from **Pylon** (50+ 2025 insights) and **Kayako/Invesp** reports on channel satisfaction.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) - Convin's AI feedback systems for agent improvement.[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) ### Important Events and Conferences Sources lack specific 2025 events; monitor CX leaders like Zendesk for announcements on AI/automation summits.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) ### Notable [...]
[...] 5) ### Notable Startups Disrupting the Space **Hugo** and **Convin** lead as growth-focused AI/omnichannel disruptors for startups in fintech/e-commerce.[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) ### Key Publications and Media Channels Stay informed via: - **Hugo's 2025 Outsourcing Guide**.[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) - **Convin Blog** (best/worst service, AI excellence).[ [...]