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About devrev.ai (AI Tools)
This page provides details about devrev.ai (AI Tools) which was ranked #31 out of 230 in the list of sources (8 citations (0.8% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Google Gemini Flash (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from devrev.ai (2 links)
| URL Path | Citations | Position |
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| devrev.ai | 0 | N/A |
| /blog/customer-service-trends | 8 | 27.6 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(5 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] t-statistics-trends-for-2025)[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/)[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025) ### Dominant Market Leaders and Brands Key leaders include established platforms heavily investing in AI and CX tools: - **Zendesk**: Frequently cited for benchmarks, AI copilots, and voic [...]
[...] aping support economics.[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) (https://www.cbinsights.com) ### Key Companies and Providers - **DevRev**: Highlights trends like proactive support and omnichannel.[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends) (https://devrev.ai) - **Pylon** and **Helply**: Data hubs for 50+ stats on AI and personalization.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[50+ Customer Support Trends to Watch in 2025 - Helply](https:/ [...]
[...] nsights.com/research/report/customer-service-ai-market-share-2025/) (https://www.cbinsights.com) ### Key Companies and Providers - **DevRev**: Highlights trends like proactive support and omnichannel.[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends) (https://devrev.ai) - **Pylon** and **Helply**: Data hubs for 50+ stats on AI and personalization.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/cus [...]
[...] Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) - Proactive support via predictive analytics; personalization and omnichannel fluency.[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends) - Mobile-first, instant resolutions; human-AI hybrid teams with copilot tools.[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/ [...]
[...] ](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) | | Voice AI | 60% consumer favor | [92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) | | Proactive Support | Predicts issues pre-escalation | [8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends) | ### Major Conferences and Events No specific 2025 events named in results; focus is on ongoing CX investments and benchmarks rather than gatherings.[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) ### Active Professi [...]
Google Gemini Flash (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] me enterprise AI service. [Ada.cx](https://www.ada.cx) * **Forethought:** Utilizes AI to assist human agents with "Solve," "Triage," and "Discover" features. [Forethought.ai](https://forethought.ai) * **DevRev:** A "OneCRM" startup that connects customer support directly to product development. [DevRev](https://devrev.ai) * **Trends to Watch:** "Proactive Support" (contacting customers before they report an issue) and "Hyper-personalization" using LLMs. [Gartner CX Trends](https://www.gartner.com/en/customer-service-support) ### 4. Influential Figures and Thought Leaders * **Shep Hyken:** Customer service expe [...]