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About document360.com (Developer Tools)
This page provides details about document360.com (Developer Tools) which was ranked #33 out of 230 in the list of sources (8 citations (0.8% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Intercom, Document360, Confluence.
Used by AI Models
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Pages from document360.com (1 link)
| URL Path | Citations | Position |
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| document360.com | 8 | 40.7 |
Brands Referenced By This Website (3 brands)
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20.7% | 55 |
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1.5% | 11 |
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0.6% | 5 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] er** - [https://www.kustomer.com](https://www.kustomer.com) - CRM-focused customer service platform with AI capabilities ## Knowledge Base & Self-Service 19. **Guru** - [https://www.getguru.com](https://www.getguru.com) - Knowledge management platform with AI search 20. **Document360** - [https://document360.com](https://document360.com) - Self-service knowledge base software 21. **Helpjuice** - [https://helpjuice.com](https://helpjuice.com) - Knowledge base software for better customer support 22. **Confluence** - [https://www.atlassian.com/software/confluence](https://www.atlassian.com/software/confluence) - Team w [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ersational marketing and sales platform - **[Olark](https://www.olark.com/)** - Live chat software for sales and support - **[Crisp](https://crisp.chat/)** - Multichannel messaging platform ### Knowledge Base & Self-Service - **[Guru](https://www.getguru.com/)** - Knowledge management solution - **[Document360](https://document360.com/)** - Knowledge base software - **[Confluence](https://www.atlassian.com/software/confluence)** (by Atlassian) - Team documentation and knowledge sharing ## 📚 Essential Skills & Certifications ### Professional Certifications - **[HDI Support Center Analyst](https://www.thinkhdi.com/certification/ [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] tps://www.livechat.com) - Dedicated live chat software - **Crisp** - [https://crisp.chat](https://crisp.chat) - Multi-channel messaging platform ### **Knowledge Base & Self-Service** - **Guru** - [https://www.getguru.com](https://www.getguru.com) - Knowledge management platform - **Document360** - [https://document360.com](https://document360.com) - Knowledge base software - **Helpjuice** - [https://helpjuice.com](https://helpjuice.com) - Knowledge base platform ### **Customer Feedback & Surveys** - **Qualtrics** - [https://www.qualtrics.com](https://www.qualtrics.com) - Enterprise experience management (acquired by SAP, then re-IPO'd) - * [...]
OpenAI ChatGPT Latest
(4 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ww.dialpad.com/products/contact-center/) - [Aircall](https://aircall.io) (often used by SMBs for phone-centric support) --- ### E) Knowledge base / help center (self-service content) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.com) - [Document360](https://document360.com) - [Guru](https://www.getguru.com) (internal knowledge for agents) --- ### F) AI support automation (agent assist, deflection, triage) - [Ada](https://www.ada.cx) - [Forethought](https://forethought.ai) - [Aisera](https://aisera.com) *(Most major suites above also offer AI features; these [...]
[...] .com) --- ## 4) Promising startups / newer entrants to watch (examples) Depending on your niche (ecommerce, SaaS, automation), these are often evaluated alongside the “big suites”: - [Crisp](https://crisp.chat) (SMB messaging/support) - [Tidio](https://www.tidio.com) (SMB automation + chat) - [Document360](https://document360.com) (modern KB tooling) - [Forethought](https://forethought.ai) / [Ada](https://www.ada.cx) (AI automation) (“Promising” is context-dependent—use live demos + review platforms like [G2](https://www.g2.com) and [TrustRadius](https://www.trustradius.com) to validate fit.) --- ## 5) Major industry e [...]
[...] tion for your situation (fast heuristic) - **SMB wanting quick setup:** [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com), [Zendesk](https://www.zendesk.com) - **SaaS with strong in-app support needs:** [Intercom](https://www.intercom.com), plus a KB like [Document360](https://document360.com) or [Notion](https://www.notion.com) - **Ecommerce with heavy order inquiries:** [Gorgias](https://www.gorgias.com) - **Enterprise + complex workflows:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [ServiceNow CSM](https://www.servicenow.com/products [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] pad.com/) ### Knowledge base / help center (deflection + self-serve) - [Zendesk Help Center](https://www.zendesk.com/service/help-center/) - [Intercom Help Center](https://www.intercom.com/help-center) - [Help Scout Docs](https://www.helpscout.com/knowledge-base/) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident comms - Customer messaging (often overlaps with support platform): [Intercom](https://www.intercom.com/) - Status pages: - [Atlassi [...]
X.AI Grok (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] - **Ticketing Systems**: Zendesk Sunshine (API platform) [Zendesk Sunshine](https://www.zendesk.com/platform/sunshine-platform/), Front [Front](https://front.com/). - **AI/Chatbots**: Ada [Ada](https://www.ada.cx/), Drift [Drift](https://www.drift.com/). - **Knowledge Base Builders**: Document360 [Document360](https://document360.com/), Bloomfire [Bloomfire](https://bloomfire.com/). - **Monitoring/Surveys**: Qualtrics XM for Customer Frontlines [Qualtrics](https://www.qualtrics.com/customer-experience/), Medallia [Medallia](https://www.medallia.com/). - **Remote Support**: LogMeIn Rescue [LogMeIn Rescue](https://www.logmein.com/ [...]