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About g2.com (Reviews)
This page provides details about g2.com (Reviews) which was ranked #6 out of 230 in the list of sources (16 citations (3% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Ada, Gartner Customer Service & Support, G2 - Help Desk Software, LiveChat.
Used by AI Models
| Model | Voice | Position | Citations |
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Pages from g2.com (6 links)
| URL Path | Citations | Position |
|---|---|---|
| g2.com | 0 | N/A |
| /categories/customer-service | 0 | N/A |
| /categories/customer-service#grid | 0 | N/A |
| /categories/customer-service-management | 3 | 4 |
| /categories/customer-service?segment=emerging | 9 | 25.9 |
| /categories/help-desk | 4 | 50.1 |
Brands Referenced By This Website (4 brands)
| Brand | Voice | Mentions |
|---|---|---|
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4.1% | 18 |
| Gartner Customer Service & Support | 1.1% | 5 |
| G2 - Help Desk Software | 0.1% | 2 |
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0.1% | 5 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] eoverwhelmedbrain.com) - Personal growth with customer service focus 68. **Support Ops Happy Hour** - [https://www.supportops.co/happy-hour](https://www.supportops.co/happy-hour) - Podcast for support operations professionals ## Comparison & Review Sites 69. **G2 - Help Desk Software** - [https://www.g2.com/categories/help-desk](https://www.g2.com/categories/help-desk) - User reviews and comparisons 70. **Capterra - Customer Service Software** - [https://www.capterra.com/customer-service-software/](https://www.capterra.com/customer-service-software/) - Software comparison and reviews 71. **Software Advice - Help Desk** - [https://www.softwareadvice.com [...]
OpenAI ChatGPT Latest
(4 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tps://front.com) – shared inbox + workflows for support/success teams - [Kustomer](https://www.kustomer.com) – CRM-style customer timeline oriented support - [Gladly](https://www.gladly.com) – conversation-centric service (customer, not ticket, as the unit) **Where to compare shortlists:** - [G2](https://www.g2.com) - [Capterra](https://www.capterra.com) - [TrustRadius](https://www.trustradius.com) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### B) Live chat, in-app messaging, and conversational support - [Intercom](https://www.intercom.com) – in-app messaging, automation, help [...]
[...] essaging/support) - [Tidio](https://www.tidio.com) (SMB automation + chat) - [Document360](https://document360.com) (modern KB tooling) - [Forethought](https://forethought.ai) / [Ada](https://www.ada.cx) (AI automation) (“Promising” is context-dependent—use live demos + review platforms like [G2](https://www.g2.com) and [TrustRadius](https://www.trustradius.com) to validate fit.) --- ## 5) Major industry events & conferences - [Customer Contact Week (CCW)](https://www.customercontactweek.com) - [ICMI Contact Center Demo & Conference](https://www.contactcenterdemo.com) + organizer [ICMI](https://www.icmi.c [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ps://www.verint.com/) ### Voice analytics & conversation intelligence (quality + compliance + insights) - [Observe.AI](https://www.observe.ai/) - [Balto](https://www.balto.ai/) - [Cresta](https://www.cresta.com/) ## 3) Where to research and compare tools (trusted review/compare sources) - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) - [Software Advice](https://www.softwareadvice.com/) ## 4) Reputable companies & providers (who hires, who trains, who runs support at sc [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Large-scale omnichannel contact center:** [Genesys Cloud](https://www.genesys.com/platform), [NICE CXone](https://www.nice.com/products/cxone), [Five9](https://www.five9.com/), [Amazon Connect](https://aws.amazon.com/connect/) For software comparisons/reviews (widely used during evaluation): - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) (part of [Gartner Digital Markets](https://www.gartner.com/en/digital-markets)) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ## Key enabling layers (important “adjacent” providers) [...]
Google Gemini Flash (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] customer-centric business strategy. * **[Forbes - Customer Experience Section](https://www.forbes.com/customer-experience/):** Frequent articles by top industry analysts. ### Comparison and Review Platforms If you are evaluating software for your own team, use these verified review sites: * **[G2 - Help Desk Software Category](https://www.g2.com/categories/help-desk):** User reviews and rankings for support tools. * **[Capterra - Customer Service Software](https://www.capterra.com/customer-service-software/):** Comprehensive software listings and side-by-side comparisons. * **[Gartner Peer Insights](https://www.gartner.com/reviews/market/it-service-support [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] latest in contact center technology. * **[The Intuitive Customer Podcast](https://beyondphilosophy.com/podcasts/)**: Discusses the psychology behind customer behavior. ### 7. Comparison & Review Sites To understand which tools are best (and what companies are using), check these platforms: * **[G2 - Help Desk Category](https://www.g2.com/categories/help-desk)**: Thousands of peer reviews on support software. * **[Capterra](https://www.capterra.com/customer-service-software/)**: Useful for comparing features and pricing of support tools. * **[TrustRadius](https://www.trustradius.com/customer-service-software)**: High-quality, verified reviews for so [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] source for support writing and empathy. [Help Scout Blog](https://www.helpscout.com/blog/) * **Customer Think:** A global online community for business leaders. [CustomerThink](https://customerthink.com) * **G2 Rankings:** The primary source for peer reviews and comparisons of support software. [G2 Help Desk Category](https://www.g2.com/categories/help-desk) [...]
X.AI Grok (latest)
(8 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
### Leading Brands and Products The customer support software market is dominated by scalable platforms offering ticketing, live chat, AI chatbots, knowledge bases, and omnichannel support. According to reviews on [G2's Customer Service category](https://www.g2.com/categories/customer-service), [Capterra's Customer Service Software](https://www.capterra.com/customer-service-software/), and [Gartner's CRM Customer Engagement Center Magic Quadrant](https://www.gartner.com/reviews/market/crm-customer-engagement-center), top products include: - **[Zendesk](https://www.zendesk.com/)**: Comp [...]
[...] : Email-first shared inbox with Beacon live chat; praised for simplicity. - **[LiveAgent](https://www.liveagent.com/)**: All-in-one with call center features; high G2 ratings. - **[Gorgias](https://www.gorgias.com/)**: Ecommerce-focused with Shopify integration and automation. For comparisons, see [G2 Grid](https://www.g2.com/categories/customer-service#grid), [GetApp](https://www.getapp.com/customer-service-support-software/), and [Software Advice](https://www.softwareadvice.com/customer-service/). ### Top Companies and Service Providers Key providers include software vendors above plus outsourcing firms and integrators: - **Software Leaders**: Zend [...]
[...] s. - **[Adam Toporek](https://customerservicemanager.com/)**: Hosts "Customerserviceguy Podcast"; trainer. Follow via [CX Network's experts list](https://www.cxnetwork.com/cx-experts). ### Promising Startups and New Market Entrants Emerging players leveraging AI, no-code, and vertical focus (from [G2 Emerging](https://www.g2.com/categories/customer-service?segment=emerging) and [Crunchbase](https://www.crunchbase.com/hub/customer-support-startups)): - **[Capacity](https://capacity.com/)**: AI platform automating tickets and workflows. - **[Stonly](https://stonly.com/)**: Interactive guides and no-code knowledge bases. - **[Ada](https://www.ada.cx/)**: No-code AI cha [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] e customer support industry is dominated by established Software-as-a-Service (SaaS) platforms that provide ticketing, live chat, AI-powered automation, and analytics. Here are the most trusted brands and reputable providers, known for reliability, scalability, and positive reviews on sites like G2 [G2 Crowd](https://www.g2.com/categories/customer-service) and Capterra [Capterra](https://www.capterra.com/customer-service-software/): - **Zendesk**: A leader in omnichannel support with ticketing, AI bots, and self-service. [Zendesk](https://www.zendesk.com/) - **Freshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [F [...]
[...] [HubSpot Service Hub](https://www.hubspot.com/products/service) - **Help Scout**: Email-first support with shared inbox and knowledge base tools. [Help Scout](https://www.helpscout.com/) - **LiveChat**: Real-time chat software with analytics. [LiveChat](https://www.livechat.com/) For comparisons: [G2 Customer Service Grid Report](https://www.g2.com/categories/customer-service) and [Gartner Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4023565). ### Recommended Products and Services Essential tools for customer support pros include helpdesk software, knowledge bases, and productivity add-ons: - **Ticketing Systems**: Zendesk S [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] s via ticketing, live chat, email, phone, self-service portals, and increasingly AI-driven automation. As of 2024, the global customer service software market is projected to grow significantly, driven by AI integration, omnichannel support, and self-service demands. Key source for market insights: [G2 Customer Service Management Category](https://www.g2.com/categories/customer-service-management) (leaderboard based on user reviews); [Gartner Customer Service & Support](https://www.gartner.com/en/customer-service-support) (analyst reports); [Statista Customer Service Software Market](https://www.statista.com/outlook/tmo/software/enterprise-software/customer-service-software/worldwide). ### [...]
[...] .com/en/documents/4023452) (leaders: Salesforce, Microsoft Dynamics 365, Genesys, NICE). - [Forrester Wave: Customer Service Solutions 2023](https://www.forrester.com/report/the-forrester-wave-tm-customer-service-solutions-q4-2023/RES179904) (leaders: Genesys, Salesforce, NICE). - Review platforms: [G2 Grid](https://www.g2.com/categories/customer-service-management#grid), [Capterra Customer Service Software](https://www.capterra.com/customer-service-software/). ### Best Products and Services Top-rated based on user reviews (G2/Capterra 2024 scores >4.5/5): - **Zendesk Suite**: Best overall (G2 Leader). Excels in scalability. - **Freshdesk**: Best value for SMBs. [...]
[...] : Best value for SMBs. - **Intercom**: Best for messaging/chat. - **Help Scout**: Best email-first support with shared inbox. - **Gorgias**: Best for ecommerce (Shopify integration). Self-service tools: **Stonly** for guides/knowledge bases [Stonly](https://stonly.com/). **Comparisons/Reviews**: - [G2 Best Customer Service Software 2024](https://www.g2.com/categories/customer-service-management). - [Capterra Top Picks](https://www.capterra.com/customer-service-software/). ### Influential Figures and Thought Leaders Key voices shaping strategy via books, podcasts, and keynotes: - **Shep Hyken**: Bestselling author on "The Moment of Truth" in service. [Shep Hyken](https://hyken.com/). - ** [...]