AI Mentions & Sources Report for Customer Support
This page provides details about helply.com (AI Tools) which was ranked #130 out of 230 in the list of sources (6 citations (0% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
| Model | Voice | Position | Citations |
|---|---|---|---|
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| URL Path | Citations | Position |
|---|---|---|
| helply.com | 0 | N/A |
| /blog/customer-support-trends-2025 | 6 | 9 |
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/)[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025) ### Dominant Market Leaders and Brands Key leaders include established platforms heavily investing in AI and CX tools: - **Zendesk**: Frequently cited for benchmarks, AI copilots, and voice AI leadership; 90% of CX trendsetters see their tools as key for AI adoption.[92 customer service statistic [...]
[...] r 2025 - DevRev](https://devrev.ai/blog/customer-service-trends) (https://devrev.ai) - **Pylon** and **Helply**: Data hubs for 50+ stats on AI and personalization.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025) (https://www.usepylon.com) (https://helply.com) - Case study successes: **HNI Corporation** (95% satisfaction boost), **Bell Canada** (51% fewer requests, 57% NPS gain).[35 Key Customer Service Industry Statistics & Benchmarks in 2025](https://www.answerconnect.com/blog/business-tips/customer-serv [...]
[...] n AI and personalization.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025) (https://www.usepylon.com) (https://helply.com) - Case study successes: **HNI Corporation** (95% satisfaction boost), **Bell Canada** (51% fewer requests, 57% NPS gain).[35 Key Customer Service Industry Statistics & Benchmarks in 2025](https://www.answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks/) BPO tools from cloud [...]
[...] ce trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends) - Mobile-first, instant resolutions; human-AI hybrid teams with copilot tools.[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025) **Startups**: AI agent providers scaling to $100M ARR, focusing on autonomous support economics.[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) | Trend | Key Stat | Source | |-------|----------|-------- [...]
[...] know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) (https://www.zendesk.com/blog/customer-service-statistics/) - **DevRev**, **Helply**, **CB Insights** (AI market share),[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025)[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) - **Deloitte Digital** (excellence report).[Customer Service Excellence 2025 - Deloitte Digital](https://www.deloittedigital.com/nl/en/insights/perspective/ [...]