This page provides details about jeremywatkin.com (Blogs) which was ranked #216 out of 230 in the list of sources (1 citation (0% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Jeremy Watkin.
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What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] lakemichellemorgan.com](https://www.blakemichellemorgan.com) Customer experience futurist, keynote speaker, Forbes contributor ### **Adrian Swinscoe** - [https://www.adrianswinscoe.com](https://www.adrianswinscoe.com) Customer experience advisor, Forbes contributor, author ### **Jeremy Watkin** - [https://www.jeremywatkin.com](https://www.jeremywatkin.com) Director of Customer Experience at FCR, influential voice in customer support community ## Emerging Startups & Trends ### **AI & Automation Startups** - **Sierra** - [https://sierra.ai](https://sierra.ai) - Founded by Bret Taylor (ex-Salesforce co-CEO), conversational AI agents (raised $175M in [...]