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About klausapp.com (Developer Tools)
This page provides details about klausapp.com (Developer Tools) which was ranked #21 out of 230 in the list of sources (7 citations (1.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Klaus, MaestroQA.
Used by AI Models
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Pages from klausapp.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| klausapp.com | 0 | N/A |
| www.klausapp.com | 7 | 33.8 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] m) - Workforce management for customer support teams 29. **PolyAI** - [https://poly.ai](https://poly.ai) - Conversational AI for customer service 30. **Sierra** - [https://sierra.ai](https://sierra.ai) - AI-powered customer experience platform (founded by Bret Taylor) 31. **Klaus** - [https://www.klausapp.com](https://www.klausapp.com) - Quality assurance for customer support 32. **Fullview** - [https://www.fullview.io](https://www.fullview.io) - Cobrowsing and session replay for support teams 33. **Fin by Intercom** - [https://www.intercom.com/fin](https://www.intercom.com/fin) - AI customer service bot powered by [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ice - **[Gladly](https://www.gladly.com/)** - Radically personal customer service platform - **[Gorgias](https://www.gorgias.com/)** - Helpdesk for e-commerce stores - **[Re:amaze](https://www.reamaze.com/)** - Customer messaging platform for online businesses ### Quality Assurance & Analytics - **[Klaus](https://www.klausapp.com/)** - Quality assurance for customer support - **[MaestroQA](https://www.maestroqa.com/)** - QA software for customer experience teams - **[Loris](https://www.lorisapp.com/)** - Conversation intelligence for support teams - **[Viable](https://www.askviable.com/)** - AI-powered qualitative data analy [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ox.com) - Quality assurance and workforce management - **Assembled** - [https://www.assembled.com](https://www.assembled.com) - Modern workforce management ### **Quality Assurance** - **MaestroQA** - [https://www.maestroqa.com](https://www.maestroqa.com) - QA for modern support teams - **Klaus** - [https://www.klausapp.com](https://www.klausapp.com) - Conversation review and QA - **Loris** - [https://www.loris.ai](https://www.loris.ai) - AI-powered QA automation ## Influential Figures & Thought Leaders ### **Shep Hyken** - [https://hyken.com](https://hyken.com) Customer service expert, speaker, and New York Times bestselling author. Regular [...]
OpenAI ChatGPT Latest
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] - Status pages: - [Atlassian Statuspage](https://www.atlassian.com/software/statuspage) - [Better Stack – Better Uptime / Status pages](https://betterstack.com/) ### QA, coaching, and workforce tools (bigger support orgs) - QA / scorecards: - [MaestroQA](https://www.maestroqa.com/) - [Klaus](https://klausapp.com/) - WFM / scheduling & forecasting: - [NICE](https://www.nice.com/) (WFM offerings) - [Calabrio](https://www.calabrio.com/) - [Verint](https://www.verint.com/) ### Voice analytics & conversation intelligence (quality + compliance + insights) - [Observe.AI](https://www.observe.ai/) - [...]
Google Gemini Flash (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] e human workload. * **[Ada](https://www.ada.cx):** An AI-native platform designed to automate complex customer service interactions. * **[Fin (by Intercom)](https://www.intercom.com/fin):** A specific mention for this new AI bot that resolves queries using a company's own knowledge base. * **[Klaus (acquired by Zendesk)](https://www.klausapp.com):** A quality assurance platform that uses AI to grade support conversations. * **[Gorgias](https://www.gorgias.com):** A specialized helpdesk built specifically for e-commerce and Shopify merchants. ### 5. Major Industry Events and Conferences These gatherings are the primary networking hubs fo [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] e currently hiring and changing how support is provided through AI. * **[Lately](https://www.lately.ai/)**: Uses AI to learn what content customers respond to. * **[Fin (by Intercom)](https://www.intercom.com/fin)**: An AI bot designed to resolve complex issues without human intervention. * **[Klaus (now part of Zendesk)](https://www.klausapp.com/)**: A quality assurance platform that helps managers grade support agent performance. * **[Ada](https://www.ada.cx/)**: An automated brand interaction platform focused on high-level AI automation. ### 6. Key Publications & Media Channels To stay informed about trends like "Customer Effort Score" [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] vice Hub](https://www.hubspot.com/products/service) ### 2. Best Products and Services Modern support teams utilize a "tech stack" that goes beyond just a ticketing system. * **Knowledge Management:** [Guru](https://www.getguru.com), [Notion](https://www.notion.so) * **Quality Assurance (QA):** [Klaus (acquired by Zendesk)](https://www.klausapp.com), [MaestroQA](https://www.maestroqa.com) * **Workforce Management (WFM):** [Assembled](https://www.assembled.com), [InflowCX](https://inflowcx.com) * **Customer Feedback/NPS:** [Delighted (by Qualtrics)](https://delighted.com), [Typeform](https://www.typeform.com) ### 3. Emerging Startups and [...]