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About linkedin.com (Social Media)
This page provides details about linkedin.com (Social Media) which was ranked #98 out of 230 in the list of sources (13 citations (0.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Intercom, Help Scout, Blake Morgan, Intercom Blog +6 more.
Used by AI Models
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Pages from linkedin.com (11 links)
| URL Path | Citations | Position |
|---|---|---|
| /learning | 0 | N/A |
| /learning/topics/customer-service | 2 | 32 |
| /in/mathewpatterson | 1 | 35 |
| /in/detraynor | 1 | 43 |
| /in/blakemichellemorgan | 1 | 45 |
| /in/clairesuellentrop | 1 | 46 |
| /in/natebbrown | 1 | 50 |
| /search/results/groups/?keywords=customer%20support | 1 | 58 |
| /groups/8740579 | 1 | 61 |
| www.linkedin.com | 3 | 70.2 |
| /groups/37849 | 1 | 87 |
Brands Referenced By This Website (11 brands)
| Brand | Voice | Mentions |
|---|---|---|
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100% | 101 |
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20.7% | 55 |
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8.6% | 28 |
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1.3% | 7 |
| Intercom Blog | 1.2% | 11 |
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0% | 2 |
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0% | 2 |
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0% | 2 |
| LinkedIn Learning - Customer Service Courses | 0% | 1 |
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0% | 1 |
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0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(7 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] te Franz](https://www.cx-journey.com/)** - Customer experience consultant and author - **[Adam Toporek](https://adamtoporek.com/)** - CX expert and author of "Be Your Customer's Hero" - **[Dan Gingiss](https://dangingiss.com/)** - Customer experience speaker and author ### LinkedIn Influencers - **[Blake Morgan](https://www.linkedin.com/in/blakemichellemorgan/)** - Customer experience futurist - **[Adrian Swinscoe](https://www.linkedin.com/in/adrianswinscoe/)** - Customer experience advisor - **[Nate Brown](https://www.linkedin.com/in/natebbrown/)** - VP of Community & Customer Success at Hubspot ## 🌐 Communities & Resources ### Online Communities - * [...]
[...] (https://dangingiss.com/)** - Customer experience speaker and author ### LinkedIn Influencers - **[Blake Morgan](https://www.linkedin.com/in/blakemichellemorgan/)** - Customer experience futurist - **[Adrian Swinscoe](https://www.linkedin.com/in/adrianswinscoe/)** - Customer experience advisor - **[Nate Brown](https://www.linkedin.com/in/natebbrown/)** - VP of Community & Customer Success at Hubspot ## 🌐 Communities & Resources ### Online Communities - **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer service professionals - **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - [...]
[...] it.com/r/CustomerService/)** - Reddit community for customer service professionals - **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions - **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10,000+ members) - **[Customer Support Leaders](https://www.linkedin.com/groups/8740579/)** - LinkedIn group - **[SaaS Customer Success](https://www.linkedin.com/groups/7074935/)** - LinkedIn community ### Forums & Discussion Platforms - **[Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics)** - Product-specific but valuable discussions - **[Freshworks Community] [...]
[...] s - **[SupportOps Certified Professional](https://www.supportops.co/)** - Emerging certification for support operations - **[Zendesk Certification](https://training.zendesk.com/learn/learning_plan/view/38/support-admin-learning-path)** - Platform-specific training ### Online Learning Platforms - **[LinkedIn Learning](https://www.linkedin.com/learning/)** - Customer service courses - **[Coursera](https://www.coursera.org/)** - University-level customer service courses - **[Udemy](https://www.udemy.com/)** - Practical customer support training ## 👥 Influential Experts & Thought Leaders ### Customer Support Experts to Follow - **[Shep Hyken](htt [...]
[...] ](https://adamtoporek.com/)** - CX expert and author of "Be Your Customer's Hero" - **[Dan Gingiss](https://dangingiss.com/)** - Customer experience speaker and author ### LinkedIn Influencers - **[Blake Morgan](https://www.linkedin.com/in/blakemichellemorgan/)** - Customer experience futurist - **[Adrian Swinscoe](https://www.linkedin.com/in/adrianswinscoe/)** - Customer experience advisor - **[Nate Brown](https://www.linkedin.com/in/natebbrown/)** - VP of Community & Customer Success at Hubspot ## 🌐 Communities & Resources ### Online Communities - **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer se [...]
[...] stomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions - **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10,000+ members) - **[Customer Support Leaders](https://www.linkedin.com/groups/8740579/)** - LinkedIn group - **[SaaS Customer Success](https://www.linkedin.com/groups/7074935/)** - LinkedIn community ### Forums & Discussion Platforms - **[Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics)** - Product-specific but valuable discussions - **[Freshworks Community](https://community.freshworks.com/)** - Customer support discussions ## 📰 Key Publicati [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ertification for contact centers 75. **Customer Service Institute of America Certification** - [https://www.customerserviceinstitute.com/certification](https://www.customerserviceinstitute.com/certification) - CCSM and CCSP certifications 76. **LinkedIn Learning - Customer Service Courses** - [https://www.linkedin.com/learning/topics/customer-service](https://www.linkedin.com/learning/topics/customer-service) - Online customer service training ## Specialized Solutions ### E-commerce Support 77. **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com) - Helpdesk built specifically for e-commerce 78. **Re:amaze** - [https://www.reamaze.com](https://www.reamaze.com) - Customer serv [...]
Google Gemini Flash (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] e Bliss:** Pioneer of the "Chief Customer Officer" role. [Customer Bliss](https://www.customerbliss.com) * **Jay Baer:** Expert on customer experience and word-of-mouth marketing. [JayBaer.com](https://www.jaybaer.com) * **Mathew Patterson:** Knowledge lead at Help Scout and prolific CX writer. [Mathew Patterson on LinkedIn](https://www.linkedin.com/in/mathewpatterson/) ### 5. Major Conferences and Events * **Customer Contact Week (CCW):** The world’s largest customer contact event series. [CCW Digital](https://www.customercontactweek.com) * **Zendesk Relate:** Zendesk’s annual flagship conference. [Zendesk Relate](https://relate.zendesk.com) * **Gartner C [...]
X.AI Grok (latest)
(5 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ustomerservice](https://www.reddit.com/r/customerservice/)**: 100K+ subscribers for frontline tips. - **[Reddit r/CustomerSuccess](https://www.reddit.com/r/customersuccess/)**: SaaS retention focus. - **[CXPA Community](https://www.cxpa.org/community)**: Professional network. - **LinkedIn Groups**: [Customer Experience Professionals (800K+ members)](https://www.linkedin.com/groups/37849/), [Zendesk Users](https://www.linkedin.com/groups/3844922/). ### Influential Publications and Media Covering This Space Sources for research, benchmarks, and news: - **[CustomerThink](https://customerthink.com/)**: Blogs, articles on CX strategy. - **[CMSWire](https://www.cmswire.com/customer-exp [...]
[...] tips. - **[Reddit r/CustomerSuccess](https://www.reddit.com/r/customersuccess/)**: SaaS retention focus. - **[CXPA Community](https://www.cxpa.org/community)**: Professional network. - **LinkedIn Groups**: [Customer Experience Professionals (800K+ members)](https://www.linkedin.com/groups/37849/), [Zendesk Users](https://www.linkedin.com/groups/3844922/). ### Influential Publications and Media Covering This Space Sources for research, benchmarks, and news: - **[CustomerThink](https://customerthink.com/)**: Blogs, articles on CX strategy. - **[CMSWire](https://www.cmswire.com/customer-experience/)**: Digital CX trends. - **[Forrester Blogs - Cust [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] liss**: CX pioneer, author of "Chief Customer Officer 2.0." [Jeanne Bliss](https://jeannebliss.com/) - **Jay Baer**: Founder of Convince & Convert, consults on customer retention. [Jay Baer](https://www.convinceandconvert.com/) - **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des Traynor on LinkedIn](https://www.linkedin.com/in/detraynor/) or [Intercom Blog](https://www.intercom.com/blog/author/des-traynor/). - **Claire Suellentrop**: InSupport co-founder, focuses on support operations. [Claire Suellentrop](https://www.linkedin.com/in/clairesuellentrop/). Reviewers: Follow G2 reviewers or TrustRadius [TrustRadius](https://www.trust [...]
[...] nvert.com/) - **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des Traynor on LinkedIn](https://www.linkedin.com/in/detraynor/) or [Intercom Blog](https://www.intercom.com/blog/author/des-traynor/). - **Claire Suellentrop**: InSupport co-founder, focuses on support operations. [Claire Suellentrop](https://www.linkedin.com/in/clairesuellentrop/). Reviewers: Follow G2 reviewers or TrustRadius [TrustRadius](https://www.trustradius.com/categories/customer-service) experts. ### Helpful Communities and Resources Join these for networking, job hunting, advice, and skill-building: - **Support Driven**: Slack community for support professiona [...]
[...] ns on daily challenges and careers. [r/customerservice](https://www.reddit.com/r/customerservice/) - **r/supportgurus**: Tips for support reps. [r/supportgurus](https://www.reddit.com/r/supportgurus/) - **Customer Support Professionals on LinkedIn**: Groups like "Customer Experience Professionals." [LinkedIn Search](https://www.linkedin.com/search/results/groups/?keywords=customer%20support) - **Free Resources**: HubSpot Academy Customer Service Course [HubSpot Academy](https://academy.hubspot.com/courses/customer-service), Zendesk's Customer Service Institute [Zendesk CSI](https://www.zendesk.com/customer-service-institute/). Certifications: HDI Support Center Analyst [HDI](https:// [...]