AI Mentions & Sources Report for Customer Support
This page provides details about maestroqa.com (Tech Companies) which was ranked #30 out of 230 in the list of sources (6 citations (0.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Klaus, MaestroQA.
| Model | Voice | Position | Citations |
|---|---|---|---|
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| URL Path | Citations | Position |
|---|---|---|
| maestroqa.com | 6 | 34 |
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] er engagement platform ### Video Support 83. **Loom** - [https://www.loom.com](https://www.loom.com) - Video messaging for support teams 84. **Vee24** - [https://www.vee24.com](https://www.vee24.com) - Video chat for customer service ## Analytics & Quality Assurance 85. **MaestroQA** - [https://www.maestroqa.com](https://www.maestroqa.com) - QA software for customer support teams 86. **Loris** - [https://www.loris.ai](https://www.loris.ai) - Conversation intelligence for support teams 87. **Balto** - [https://www.balto.ai](https://www.balto.ai) - Real-time guidance for contact center agents --- This comprehensive ove [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] platform - **[Gorgias](https://www.gorgias.com/)** - Helpdesk for e-commerce stores - **[Re:amaze](https://www.reamaze.com/)** - Customer messaging platform for online businesses ### Quality Assurance & Analytics - **[Klaus](https://www.klausapp.com/)** - Quality assurance for customer support - **[MaestroQA](https://www.maestroqa.com/)** - QA software for customer experience teams - **[Loris](https://www.lorisapp.com/)** - Conversation intelligence for support teams - **[Viable](https://www.askviable.com/)** - AI-powered qualitative data analysis ### Workflow & Productivity - **[Assembled](https://www.assembled.com/)** - Workfo [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] kforce optimization for contact centers - **Playvox** - [https://www.playvox.com](https://www.playvox.com) - Quality assurance and workforce management - **Assembled** - [https://www.assembled.com](https://www.assembled.com) - Modern workforce management ### **Quality Assurance** - **MaestroQA** - [https://www.maestroqa.com](https://www.maestroqa.com) - QA for modern support teams - **Klaus** - [https://www.klausapp.com](https://www.klausapp.com) - Conversation review and QA - **Loris** - [https://www.loris.ai](https://www.loris.ai) - AI-powered QA automation ## Influential Figures & Thought Leaders ### **Shep Hyken** - [https://hyken.com](ht [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] orm): [Intercom](https://www.intercom.com/) - Status pages: - [Atlassian Statuspage](https://www.atlassian.com/software/statuspage) - [Better Stack – Better Uptime / Status pages](https://betterstack.com/) ### QA, coaching, and workforce tools (bigger support orgs) - QA / scorecards: - [MaestroQA](https://www.maestroqa.com/) - [Klaus](https://klausapp.com/) - WFM / scheduling & forecasting: - [NICE](https://www.nice.com/) (WFM offerings) - [Calabrio](https://www.calabrio.com/) - [Verint](https://www.verint.com/) ### Voice analytics & conversation intelligence (quality + compliance + insights) - [Obs [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ai/) - [Cresta](https://cresta.com/) - [Sierra](https://sierra.ai/) - [Zowie](https://www.zowie.ai/) ### Workforce management (WFM), quality assurance (QA), and analytics - [Verint](https://www.verint.com/) - [Calabrio](https://www.calabrio.com/) - [Playvox](https://www.playvox.com/) - [MaestroQA](https://www.maestroqa.com/) - [CallMiner](https://callminer.com/) ### Voice of Customer (VoC) / surveys (often owned by CX teams but heavily used by Support) - [Qualtrics](https://www.qualtrics.com/) - [Medallia](https://www.medallia.com/) - [SurveyMonkey](https://www.surveymonkey.com/) Common metrics concepts refere [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] 2. Best Products and Services Modern support teams utilize a "tech stack" that goes beyond just a ticketing system. * **Knowledge Management:** [Guru](https://www.getguru.com), [Notion](https://www.notion.so) * **Quality Assurance (QA):** [Klaus (acquired by Zendesk)](https://www.klausapp.com), [MaestroQA](https://www.maestroqa.com) * **Workforce Management (WFM):** [Assembled](https://www.assembled.com), [InflowCX](https://inflowcx.com) * **Customer Feedback/NPS:** [Delighted (by Qualtrics)](https://delighted.com), [Typeform](https://www.typeform.com) ### 3. Emerging Startups and AI Trends AI is the defining trend of 20 [...]