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About sierra.ai (AI Tools)
This page provides details about sierra.ai (AI Tools) which was ranked #63 out of 230 in the list of sources (4 citations (0.3% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Ada, Forethought, Sierra.
Used by AI Models
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Pages from sierra.ai (1 link)
| URL Path | Citations | Position |
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| sierra.ai | 4 | 90.2 |
Brands Referenced By This Website (3 brands)
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4.1% | 18 |
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2.7% | 13 |
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0.6% | 6 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] software ## Promising Startups & Emerging Solutions 28. **Assembled** - [https://www.assembled.com](https://www.assembled.com) - Workforce management for customer support teams 29. **PolyAI** - [https://poly.ai](https://poly.ai) - Conversational AI for customer service 30. **Sierra** - [https://sierra.ai](https://sierra.ai) - AI-powered customer experience platform (founded by Bret Taylor) 31. **Klaus** - [https://www.klausapp.com](https://www.klausapp.com) - Quality assurance for customer support 32. **Fullview** - [https://www.fullview.io](https://www.fullview.io) - Cobrowsing and session replay for s [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] xperience advisor, Forbes contributor, author ### **Jeremy Watkin** - [https://www.jeremywatkin.com](https://www.jeremywatkin.com) Director of Customer Experience at FCR, influential voice in customer support community ## Emerging Startups & Trends ### **AI & Automation Startups** - **Sierra** - [https://sierra.ai](https://sierra.ai) - Founded by Bret Taylor (ex-Salesforce co-CEO), conversational AI agents (raised $175M in 2024) - **Decagon** - [https://www.decagon.ai](https://www.decagon.ai) - AI customer support agents (raised $100M) - **Regal.io** - [https://www.regal.io](https://www.regal.io) - AI-powered customer phone co [...]
OpenAI ChatGPT Latest
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] late.zendesk.com/) ## 8) Notable startups (and newer players) shaping modern support AI + automation, agent assist, and next-gen platforms move quickly—these are commonly discussed: - AI support agent / automation: - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Sierra](https://www.sierra.ai/) - Modern support platform / customer messaging: - [Gladly](https://www.gladly.com/) - Conversation intelligence / agent coaching: - [Observe.AI](https://www.observe.ai/) - [Cresta](https://www.cresta.com/) - [Balto](https://www.balto.ai/) ## 9) Key publications & media channels [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] providers) ### AI automation, agent copilots, and voice bots (fast-growing layer) - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Aisera](https://aisera.com/) - [PolyAI](https://poly.ai/) - [Observe.AI](https://www.observe.ai/) - [Cresta](https://cresta.com/) - [Sierra](https://sierra.ai/) - [Zowie](https://www.zowie.ai/) ### Workforce management (WFM), quality assurance (QA), and analytics - [Verint](https://www.verint.com/) - [Calabrio](https://www.calabrio.com/) - [Playvox](https://www.playvox.com/) - [MaestroQA](https://www.maestroqa.com/) - [CallMiner](https://callmi [...]