How often is softwareadvice.com cited by AI models?

softwareadvice.com was cited 3 times by AI models, representing 0.2% of all source citations.

Which AI models cite softwareadvice.com?

softwareadvice.com is cited by 3 AI models including Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).

What is softwareadvice.com's ranking among source domains?

softwareadvice.com ranks #82 out of 230 source domains analyzed (with 175 brands also tracked).

What brands are associated with softwareadvice.com?

AI models reference softwareadvice.com when discussing brands like Software Advice - Help Desk.

How is source ranking determined?

Sources are ranked by Share of Voice = Model Coverage × Quality Score. Model weights are based on Monthly Active Users (OpenAI ChatGPT Latest: 900M MAU, Google Gemini Flash (latest): 650M MAU, Perplexity Sonar (with search) (latest): 45M MAU, etc.). Sources appearing earlier in AI responses receive higher prominence scores.

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Share of Voice

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About softwareadvice.com (News Media)

This page provides details about softwareadvice.com (News Media) which was ranked #82 out of 230 in the list of sources (3 citations (0.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, X.AI Grok (latest)) when they were asked the following 2 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Software Advice - Help Desk.

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Rank

Voice

Position

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Citations

Used by AI Models

Model	Voice	Position	Citations
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Pages from softwareadvice.com (3 links)

URL Path	Citations	Position
softwareadvice.com	0	N/A
/customer-service	2	66
/help-desk	1	144

Brands Referenced By This Website (1 brand)

Brand	Voice	Mentions
Software Advice - Help Desk	0%	1

Citations from AI Responses

Anthropic Claude Sonnet (latest) (1 citation)

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] www.g2.com/categories/help-desk) - User reviews and comparisons 70. **Capterra - Customer Service Software** - [https://www.capterra.com/customer-service-software/](https://www.capterra.com/customer-service-software/) - Software comparison and reviews 71. **Software Advice - Help Desk** - [https://www.softwareadvice.com/help-desk/](https://www.softwareadvice.com/help-desk/) - Expert reviews and recommendations 72. **TrustRadius - Customer Support Software** - [https://www.trustradius.com/customer-support](https://www.trustradius.com/customer-support) - In-depth user reviews ## Training & Certification Programs 73. **HDI (Help Desk Institute)** - [https://w [...]

softwareadvice.com/help-desk December 30, 2025

OpenAI ChatGPT Latest (1 citation)

If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.

[...] [Cresta](https://www.cresta.com/) ## 3) Where to research and compare tools (trusted review/compare sources) - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) - [Software Advice](https://www.softwareadvice.com/) ## 4) Reputable companies & providers (who hires, who trains, who runs support at scale) ### Major outsourcing / BPO providers (common career entry points) - [Teleperformance](https://www.teleperformance.com/) - [Concentrix](https://www.concentrix.com/) - [TTEC](https://www.ttec.com/) - [...]

softwareadvice.com/customer-service December 30, 2025

X.AI Grok (latest) (1 citation)

[...] call center features; high G2 ratings. - **[Gorgias](https://www.gorgias.com/)**: Ecommerce-focused with Shopify integration and automation. For comparisons, see [G2 Grid](https://www.g2.com/categories/customer-service#grid), [GetApp](https://www.getapp.com/customer-service-support-software/), and [Software Advice](https://www.softwareadvice.com/customer-service/). ### Top Companies and Service Providers Key providers include software vendors above plus outsourcing firms and integrators: - **Software Leaders**: Zendesk, Intercom, Salesforce (as above). - **Outsourcing Providers**: - **[Teleperformance](https://www.teleperformance.com/)**: Global BPO wit [...]