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About statista.com (Academic)
This page provides details about statista.com (Academic) which was ranked #140 out of 230 in the list of sources (2 citations (0% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Gartner Customer Service & Support.
Used by AI Models
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Pages from statista.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| statista.com | 0 | N/A |
| /outlook/tmo/software/enterprise-software/customer-service-software/worldwide | 2 | 78.1 |
Brands Referenced By This Website (1 brand)
| Brand | Voice | Mentions |
|---|---|---|
| Gartner Customer Service & Support | 1.1% | 5 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] atistics & Overview According to **Grand View Research** - [https://www.grandviewresearch.com](https://www.grandviewresearch.com), the global customer service software market was valued at approximately $11 billion in 2023 and is expected to grow at a CAGR of over 12% through 2030. **Statista** - [https://www.statista.com](https://www.statista.com) reports that the global call center market is valued at over $400 billion, with continued growth driven by digital transformation and AI adoption. The industry is experiencing massive disruption from generative AI, with many predicting 30-50% ticket deflection rates within the next 2-3 years thro [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] elf-service demands. Key source for market insights: [G2 Customer Service Management Category](https://www.g2.com/categories/customer-service-management) (leaderboard based on user reviews); [Gartner Customer Service & Support](https://www.gartner.com/en/customer-service-support) (analyst reports); [Statista Customer Service Software Market](https://www.statista.com/outlook/tmo/software/enterprise-software/customer-service-software/worldwide). ### Dominant Market Leaders and Brands, Key Companies, and Providers The industry is led by established SaaS platforms offering ticketing, CRM integration, analytics, and AI features. Leaders dominate based on market share, user adoption, and analyst quadrants: - **Zendesk**: Market leader in h [...]