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About surveymonkey.com (Utilities)
This page provides details about surveymonkey.com (Utilities) which was ranked #69 out of 230 in the list of sources (3 citations (0.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 2 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: SurveyMonkey.
Used by AI Models
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Pages from surveymonkey.com (1 link)
| URL Path | Citations | Position |
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| surveymonkey.com | 3 | 97.2 |
Brands Referenced By This Website (1 brand)
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0.4% | 4 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] -management)** - ITSM solution - **[ServiceNow](https://www.servicenow.com/)** - Enterprise service management - **[Kayako](https://www.kayako.com/)** - Customer service software ### Customer Feedback & Survey Tools - **[Qualtrics](https://www.qualtrics.com/)** - Experience management platform - **[SurveyMonkey](https://www.surveymonkey.com/)** - Online survey tool - **[Delighted](https://delighted.com/)** - Customer feedback platform (NPS, CSAT) - **[AskNicely](https://www.asknicely.com/)** - Customer experience platform ### Screen Sharing & Remote Support - **[TeamViewer](https://www.teamviewer.com/)** - Remote access and support - [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] atform ### **Customer Feedback & Surveys** - **Qualtrics** - [https://www.qualtrics.com](https://www.qualtrics.com) - Enterprise experience management (acquired by SAP, then re-IPO'd) - **Delighted** - [https://delighted.com](https://delighted.com) - NPS, CSAT, and CES surveys - **SurveyMonkey** - [https://www.surveymonkey.com](https://www.surveymonkey.com) - Popular survey platform ## Key Companies & Service Providers ### **Outsourced Support Providers** - **Concentrix** - [https://www.concentrix.com](https://www.concentrix.com) - Global CX solutions provider - **TELUS International** - [https://www.telusinternational.com](https://www.telusinterna [...]
OpenAI ChatGPT Latest
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Playvox](https://www.playvox.com/) - [MaestroQA](https://www.maestroqa.com/) - [CallMiner](https://callminer.com/) ### Voice of Customer (VoC) / surveys (often owned by CX teams but heavily used by Support) - [Qualtrics](https://www.qualtrics.com/) - [Medallia](https://www.medallia.com/) - [SurveyMonkey](https://www.surveymonkey.com/) Common metrics concepts referenced: [CSAT](https://en.wikipedia.org/wiki/Customer_satisfaction), [Net Promoter Score (NPS)](https://en.wikipedia.org/wiki/Net_promoter_score), [Customer Effort Score (CES)](https://en.wikipedia.org/wiki/Customer_Effort_Score) --- ## Influential figures & thought [...]