AICW AI Chat Watch

AI Mentions & Sources Report for AI Tools for Marketers

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About Zendesk (organization,product)

This page provides details about Zendesk (organization,product) which was ranked #12 out of 26 in the list of brands (1 mention (0.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 1 question: "What metrics or KPIs should be tracked to measure success in AI Tools for Marketers?" on Oct 24, 2025 by AI Chat Watch.

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Mentions

Mentions by AI Model

Model Voice Position Mentions
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Source Links

URL Mentioned By
Anthropic Claude Sonnet (latest)
Anthropic Claude Sonnet (latest)

Citations from AI Responses

What metrics or KPIs should be tracked to measure success in AI Tools for Marketers?

[...] ffort Score (CES)**: Ease of interaction - **Response Time**: Speed of chatbot/automated responses - **Resolution Rate**: First-contact problem solving - **Chat Abandonment Rate**: Percentage leaving AI chat sessions **Tools**: [Intercom](https://www.intercom.com), [Drift](https://www.drift.com), [Zendesk](https://www.zendesk.com) ## 9. **Creative Performance Metrics** - **Ad Creative CTR**: Click-through rates on AI-generated ads - **Visual Engagement**: Heat maps and scroll depth on AI-designed pages - **Video Completion Rate**: Watch-through on AI-produced videos - **Subject Line Performance**: [...]

October 24, 2025