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About g2.com (Reviews)
This page provides details about g2.com (Reviews) which was ranked #11 out of 107 in the list of sources (8 citations (3.3% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, HubSpot, Zoho CRM, Pipedrive.
Used by AI Models
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Pages from g2.com (4 links)
| URL Path | Citations | Position |
|---|---|---|
| g2.com | 0 | N/A |
| /compare | 1 | 17 |
| /discussions | 1 | 38 |
| /categories/crm | 6 | 53.2 |
Brands Referenced By This Website (4 brands)
| Brand | Voice | Mentions |
|---|---|---|
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100% | 50 |
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43.2% | 44 |
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7.1% | 11 |
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6.6% | 9 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] omer-relationship-management) - Publishes annual Magic Quadrant for CRM - **Forrester Research** - [https://www.forrester.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm) - User reviews and comparisons - **Capterra** - [https://www.capterra.com/customer-relationship-management-software](https://www.capterra.com/customer-relationship-management-software) - CRM software directory and reviews ## Influential Figures and Thought Leaders ### Industry Leaders 1. * [...]
OpenAI ChatGPT Latest
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] saleshacker.com/) Analyst and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/) --- If you tell me your context (B2B vs B2C, seats, sales motion, and whether you need sales/service/marketing together), I c [...]
Google Gemini Flash (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] and marketing executives. [Join Pavilion](https://www.joinpavilion.com) ### 8. Top Publications and Media * **CRM Magazine:** The industry’s primary trade publication. [Destination CRM](https://www.destinationcrm.com) * **G2:** The leading peer-to-peer review site for CRM software comparison. [G2 CRM Grid](https://www.g2.com/categories/crm) * **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center. [Gartner CRM Insights](https://www.gartner.com/en/sales/topics/crm) * **MarTech:** Covers the intersection of marketing and CRM technology. [MarTech.org](https://martech.org) * **TechCrunch (Enterprise Category) [...]
X.AI Grok (latest)
(5 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ndesk** (service-focused, [Zendesk](https://www.zendesk.com/)), **Zoho CRM** (affordable all-in-one, [Zoho CRM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)). **Best Products/Services** (based on user reviews and leaderboards): - Top-rated on [G2's CRM Grid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive. - [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales) [...]
[...] archTerm=crm). - **Destination CRM**: News/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarTech.org**: Trends/media. [MarTech](https://martech.org/). - **Practical Ecommerce**: CRM-focused articles. [Practical Ecommerce](https://www.practicalecommerce.com/). - Review platforms: [G2](https://www.g2.com/categories/crm), [Capterra](https://www.capterra.com/customer-relationship-management-software/), [TrustRadius](https://www.trustradius.com/categories/crm). For real-time updates, monitor [G2 Leaderboards](https://www.g2.com/categories/crm) or [Statista](https://www.statista.com/topics/1918/customer-relationship [...]
[...] icles. [Practical Ecommerce](https://www.practicalecommerce.com/). - Review platforms: [G2](https://www.g2.com/categories/crm), [Capterra](https://www.capterra.com/customer-relationship-management-software/), [TrustRadius](https://www.trustradius.com/categories/crm). For real-time updates, monitor [G2 Leaderboards](https://www.g2.com/categories/crm) or [Statista](https://www.statista.com/topics/1918/customer-relationship-management-crm/). [...]
[...] - **Salesforce Trailblazer Community**: 10M+ members, forums/certifications. [Trailblazer Community](https://trailhead.salesforce.com/trailblazercommunity). - **HubSpot Community**: Knowledge base/forums. [HubSpot Community](https://community.hubspot.com/). - **G2 Community**: Reviews/discussions. [G2 Community](https://www.g2.com/discussions). - **Reddit**: r/CRM (20k+ subs), r/salesforce. [r/CRM](https://www.reddit.com/r/CRM/), [r/salesforce](https://www.reddit.com/r/salesforce/). - **LinkedIn Groups**: CRM Professionals (100k+), Salesforce Users. ## Top Publications and Media - **Gartner**: Magic Quadrants/Waves. [Gartner CRM](https [...]
[...] ce, HubSpot, Zoho CRM, Pipedrive. - [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)). - Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/). ## Influential Figures and Thought Leaders - **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.salesforce.com/company/leadership/marc-benioff/). - **Dharmesh Shah** (HubS [...]