AICW AI Chat Watch

AI Mentions & Sources Report for CRM Software

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About hginsights.com (Tech Companies)

This page provides details about hginsights.com (Tech Companies) which was ranked #127 out of 177 in the list of sources (8 citations (0% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, HubSpot, Zoho, Microsoft, ServiceNow.

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Used by AI Models

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Pages from hginsights.com (1 link)

URL Path Citations Position
/resource/crm-market-share-report 8 12

Brands Referenced By This Website (5 brands)

Brand Voice Mentions
Salesforce Salesforce 100% 153
HubSpot HubSpot 69.8% 171
Microsoft Microsoft 25.8% 92
Zoho Zoho 15.8% 69
ServiceNow ServiceNow 0% 9

Citations from AI Responses

Perplexity Sonar (with search) (latest) (5 citations)

What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) ### Dominant Market Leaders and Brands **Salesforce** holds the top position worldwide (21.7% share, 327,297 customers), excelling in enterprise suites like Sales Cloud, Service Cloud, and AI-powered Agentforce/Data Cloud.[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www [...]

hginsights.com/resource/crm-market-share-report December 30, 2025

[...] erce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) Other leaders include: - **Microsoft Dynamics 365** (5.2% share, 23% FY25 Q4 growth).[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/) - **SAP** (3.1% share, strong ERP integration; top US revenue at $37.9B).[Top CRM Statistics Yo [...]

hginsights.com/resource/crm-market-share-report December 30, 2025

[...] crms/) - **HubSpot** (strong midmarket, 179,843 customers).[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) - **Zoho** (185,822 customers, AI via Zia).[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one- [...]

hginsights.com/resource/crm-market-share-report December 30, 2025

[...] statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[CRM Statistics and Market Insights for 2025 - Kixie](https://www.kixie.com/sales-blog/crm-statistics-and-market-insights-for-2025/)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) Emerging challengers: **ServiceNow** (new AI CRM in May 2025, $1.4B ACV, +30% YoY) and **Sage** (refreshed UI/security in 2025 R1).[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[Top 10 Lar [...]

hginsights.com/resource/crm-market-share-report December 30, 2025

[...] Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) | | Oracle | 4.1%[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/) | CX Cloud marketing | N/A | | HubSpot/Zoho | Tier 2 (~5-6%)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) | Midmarket scalability | N/A | ### Best Products and Services Top enterprise CRMs: **Salesforce** (#1 for large businesses, complex workflows), **Microsoft Dynamics 365**, **Oracle CX Cloud** (superior marketing/CPQ).[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large- [...]

hginsights.com/resource/crm-market-share-report December 30, 2025