This page provides details about HubSpot (organization,product) which was ranked #2 out of 100 in the list of brands (171 mentions (69.8% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
### Leading Brands and Products
The top CRM software in 2025 includes **Salesforce** (enterprise leader with robust customization, integrations, and reporting for large teams[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software: User Reviews from December 2025 - G2](https://www. [...]
December 30, 2025
[...] ty.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), **HubSpot CRM** (user-friendly, free tier for SMBs/startups with strong marketing-sales alignment[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Th [...]
December 30, 2025
[...] CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), **HubSpot CRM** (user-friendly, free tier for SMBs/startups with strong marketing-sales alignment[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emai [...]
December 30, 2025
[...] e for 2025 | Free vs Paid CRMs ... - YouTube](https://www.youtube.com/watch?v=GCMdLB82FXg)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), and **Zoho CRM** (budget-friendly, feature-rich for SMBs with automation and workflows[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emai [...]
December 30, 2025
[...] CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[10 Best CRM Software Of 2025](https://morriscountyedc.org/10-best-crm-software-of-2025/)). Other prominent options are **Pipedrive** (sales-focused pipelines[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emai [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
### Most Trusted CRM Brands and Recommended Products
The most trusted CRM brands in 2025 are **Salesforce**, **HubSpot**, **Microsoft Dynamics 365**, **Zoho CRM**, and **Pipedrive**, consistently ranked highest across reviews for enterprises, SMBs, and growing businesses due to their scalability, AI features, integrations, and user adoption.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoft [...]
December 30, 2025
[...] M Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
Recommended products include:
- **Salesforce Sales Cloud**: Best for enterprises with complex workflows, Einstein AI [...]
December 30, 2025
[...] (https://www.elevatiq.com/post/top-large-crms/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
- **HubSpot CRM**: Versatile free tier for startups/SMBs, excels in marketing-sales alignment, user-friendly interface, [...]
December 30, 2025
[...] tps://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
- **HubSpot CRM**: Versatile free tier for startups/SMBs, excels in marketing-sales alignment, user-friendly interface, and seamless data sharing; costs rise for advanced features.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[The 12 best CRM [...]
December 30, 2025
[...] /erpsoftwareblog.com/2025/10/top-crm-software/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
- **Microsoft Dynamics 365**: Full-featured for sales automation, AI insights (Copilot), Teams/Power BI integration, an [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] (https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)
- **HubSpot** (strong midmarket, 179,843 customers).[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[CRM Market Share, [...]
December 30, 2025
[...] Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) |
| Oracle | 4.1%[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/) | CX Cloud marketing | N/A |
| HubSpot/Zoho | Tier 2 (~5-6%)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) | Midmarket scalability | N/A |
### Best Products and Services
Top enterprise CRMs: **Salesforce** (#1 for large businesses, complex workflows), **Microsoft D [...]
December 30, 2025
[...] ility | N/A |
### Best Products and Services
Top enterprise CRMs: **Salesforce** (#1 for large businesses, complex workflows), **Microsoft Dynamics 365**, **Oracle CX Cloud** (superior marketing/CPQ).[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/) Midmarket: **HubSpot CRM**, **Zoho CRM**.[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/) AI standouts: Salesforce Einstein GPT [...]
December 30, 2025
[...] w.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)
### Key Companies and Providers
Core providers: Salesforce, Microsoft, SAP, Oracle, Adobe (3.4% share, fastest growth), HubSpot, Zoho, ServiceNow, Pegasystems, NetSuite, Sage.[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-o [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] mprehensive cloud-based platform with extensive customization options.
- **Sales Cloud**: Core CRM functionality
- **Service Cloud**: Customer service management
- **Marketing Cloud**: Marketing automation
- [Salesforce Trailhead](https://trailhead.salesforce.com) - Free learning platform
### 2. **HubSpot CRM**
[HubSpot](https://www.hubspot.com/products/crm) offers a free CRM with robust features and paid tiers for advanced functionality.
- Free tier available
- Excellent for small to medium businesses
- Strong marketing automation integration
### 3. **Microsoft Dynamics 365**
[Microsoft Dynamics 3 [...]
December 30, 2025
[...] ud-based platform with extensive customization options.
- **Sales Cloud**: Core CRM functionality
- **Service Cloud**: Customer service management
- **Marketing Cloud**: Marketing automation
- [Salesforce Trailhead](https://trailhead.salesforce.com) - Free learning platform
### 2. **HubSpot CRM**
[HubSpot](https://www.hubspot.com/products/crm) offers a free CRM with robust features and paid tiers for advanced functionality.
- Free tier available
- Excellent for small to medium businesses
- Strong marketing automation integration
### 3. **Microsoft Dynamics 365**
[Microsoft Dynamics 365](https://dyn [...]
[...] nd CRM
### 8. **Gartner CRM & Customer Experience Summit**
[Gartner CX Summit](https://www.gartner.com/en/conferences)
## Active Communities & Forums
### 1. **Salesforce Trailblazer Community**
[Trailblazer Community](https://trailblazers.salesforce.com) - Official Salesforce community
### 2. **HubSpot Community**
[HubSpot Community](https://community.hubspot.com) - Official HubSpot forum
### 3. **r/salesforce (Reddit)**
[r/salesforce](https://www.reddit.com/r/salesforce/) - Active Reddit community
### 4. **r/CRM (Reddit)**
[r/CRM](https://www.reddit.com/r/CRM/) - General CRM discussion
### 5. [...]
December 30, 2025
[...] ner CRM & Customer Experience Summit**
[Gartner CX Summit](https://www.gartner.com/en/conferences)
## Active Communities & Forums
### 1. **Salesforce Trailblazer Community**
[Trailblazer Community](https://trailblazers.salesforce.com) - Official Salesforce community
### 2. **HubSpot Community**
[HubSpot Community](https://community.hubspot.com) - Official HubSpot forum
### 3. **r/salesforce (Reddit)**
[r/salesforce](https://www.reddit.com/r/salesforce/) - Active Reddit community
### 4. **r/CRM (Reddit)**
[r/CRM](https://www.reddit.com/r/CRM/) - General CRM discussion
### 5. **CRM Software Commu [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ftware, offering Sales Cloud, Service Cloud, and Marketing Cloud
- **[Salesforce Trailhead](https://trailhead.salesforce.com/)** - Free learning platform for Salesforce
2. **[Microsoft Dynamics 365](https://dynamics.microsoft.com/)** - Enterprise CRM integrated with Microsoft's ecosystem
3. **[HubSpot CRM](https://www.hubspot.com/products/crm)** - Popular for small to medium businesses with a robust free tier
4. **[Oracle NetSuite CRM](https://www.netsuite.com/portal/products/crm.shtml)** - Enterprise-level CRM with ERP integration
5. **[SAP Customer Experience](https://www.sap.com/products/cr [...]
[...] hnology news and reviews
## Helpful Communities & Resources
### Online Communities
1. **[r/CRM Subreddit](https://www.reddit.com/r/CRM/)** - Reddit community for CRM discussion
2. **[Salesforce Trailblazer Community](https://trailblazers.salesforce.com/)** - Official Salesforce community
3. **[HubSpot Community](https://community.hubspot.com/)** - HubSpot user forum
4. **[CRM Software LinkedIn Group](https://www.linkedin.com/groups/)** - Professional networking (search for CRM groups)
### Review & Comparison Sites
5. **[G2](https://www.g2.com/categories/crm)** - Peer reviews and comparisons [...]
December 30, 2025
[...] urces
### Online Communities
1. **[r/CRM Subreddit](https://www.reddit.com/r/CRM/)** - Reddit community for CRM discussion
2. **[Salesforce Trailblazer Community](https://trailblazers.salesforce.com/)** - Official Salesforce community
3. **[HubSpot Community](https://community.hubspot.com/)** - HubSpot user forum
4. **[CRM Software LinkedIn Group](https://www.linkedin.com/groups/)** - Professional networking (search for CRM groups)
### Review & Comparison Sites
5. **[G2](https://www.g2.com/categories/crm)** - Peer reviews and comparisons
6. **[Capterra](https://www.capterra.com/crm-software/) [...]
December 30, 2025
[...] *[Software Advice](https://www.softwareadvice.com/crm/)** - CRM buying guide and reviews
8. **[TrustRadius](https://www.trustradius.com/crm)** - In-depth user reviews
9. **[GetApp](https://www.getapp.com/customer-management-software/crm/)** - CRM software discovery
### Learning Resources
10. **[HubSpot Academy](https://academy.hubspot.com/)** - Free CRM and inbound marketing courses
11. **[Salesforce Trailhead](https://trailhead.salesforce.com/)** - Free Salesforce training
12. **[LinkedIn Learning CRM Courses](https://www.linkedin.com/learning/)** - Professional development courses
13. **[Ude [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ximately 20-23% market share
- Offers Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud
2. **Microsoft Dynamics 365** - [https://dynamics.microsoft.com](https://dynamics.microsoft.com)
- Strong integration with Microsoft ecosystem
- Second largest CRM provider globally
3. **HubSpot** - [https://www.hubspot.com](https://www.hubspot.com)
- Leader in inbound marketing and SMB CRM
- Known for freemium model and ease of use
4. **Zoho CRM** - [https://www.zoho.com/crm](https://www.zoho.com/crm)
- Popular among small to mid-sized businesses
- Part of larger Zoho suite o [...]
December 30, 2025
[...] are
- Offers Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud
2. **Microsoft Dynamics 365** - [https://dynamics.microsoft.com](https://dynamics.microsoft.com)
- Strong integration with Microsoft ecosystem
- Second largest CRM provider globally
3. **HubSpot** - [https://www.hubspot.com](https://www.hubspot.com)
- Leader in inbound marketing and SMB CRM
- Known for freemium model and ease of use
4. **Zoho CRM** - [https://www.zoho.com/crm](https://www.zoho.com/crm)
- Popular among small to mid-sized businesses
- Part of larger Zoho suite of business applications [...]
December 30, 2025
[...] t-software)
- CRM software directory and reviews
## Influential Figures and Thought Leaders
### Industry Leaders
1. **Marc Benioff** - CEO of Salesforce
- [https://twitter.com/Benioff](https://twitter.com/Benioff)
- Pioneer of cloud-based CRM
2. **Dharmesh Shah** - Co-founder and CTO of HubSpot
- [https://twitter.com/dharmesh](https://twitter.com/dharmesh)
- Thought leader in inbound marketing and CRM
3. **Brian Halligan** - Co-founder of HubSpot (Executive Chairman)
- [https://twitter.com/bhalligan](https://twitter.com/bhalligan)
4. **Tien Tzuo** - Founder and CEO of Zuora [...]
December 30, 2025
[...] [https://twitter.com/Benioff](https://twitter.com/Benioff)
- Pioneer of cloud-based CRM
2. **Dharmesh Shah** - Co-founder and CTO of HubSpot
- [https://twitter.com/dharmesh](https://twitter.com/dharmesh)
- Thought leader in inbound marketing and CRM
3. **Brian Halligan** - Co-founder of HubSpot (Executive Chairman)
- [https://twitter.com/bhalligan](https://twitter.com/bhalligan)
4. **Tien Tzuo** - Founder and CEO of Zuora
- [https://www.zuora.com](https://www.zuora.com)
- Subscription economy thought leader
5. **Brent Leary** - CRM industry analyst
- [https://twitter.com/Bre [...]
December 30, 2025
[...] ## Global CRM Conferences
1. **Dreamforce** - [https://www.salesforce.com/dreamforce](https://www.salesforce.com/dreamforce)
- Salesforce's annual conference (San Francisco, September)
- Largest CRM conference globally
2. **INBOUND** - [https://www.inbound.com](https://www.inbound.com)
- HubSpot's annual conference (Boston, September)
- Marketing, sales, and customer success focus
3. **Microsoft Ignite** - [https://ignite.microsoft.com](https://ignite.microsoft.com)
- Covers Dynamics 365 and Microsoft business applications
4. **SaaStr Annual** - [https://www.saastrannual.com](https [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] loud Marketplace](https://cloudmarketplace.oracle.com/).
- [SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html) — common in SAP-centric enterprises; extensions via the [SAP Store](https://store.sap.com/).
### Mid-market / SMB “workhorse” CRMs (fast deployment, strong core sales)
- [HubSpot CRM](https://www.hubspot.com/products/crm) — very strong for inbound/marketing-led growth and ease of use; partner ecosystem via the [HubSpot Solutions Directory](https://ecosystem.hubspot.com/marketplace/solutions).
- [Zoho CRM](https://www.zoho.com/crm/) — broad suite value; integrations via [Zoh [...]
December 30, 2025
[...] P-centric enterprises; extensions via the [SAP Store](https://store.sap.com/).
### Mid-market / SMB “workhorse” CRMs (fast deployment, strong core sales)
- [HubSpot CRM](https://www.hubspot.com/products/crm) — very strong for inbound/marketing-led growth and ease of use; partner ecosystem via the [HubSpot Solutions Directory](https://ecosystem.hubspot.com/marketplace/solutions).
- [Zoho CRM](https://www.zoho.com/crm/) — broad suite value; integrations via [Zoho Marketplace](https://marketplace.zoho.com/).
- [Pipedrive](https://www.pipedrive.com/) — pipeline-focused and lightweight; add-ons via [Pipe [...]
December 30, 2025
[...] ](https://www.tcs.com/)
- [EPAM](https://www.epam.com/)
Partner/solution ecosystems (useful for finding vetted providers and add-ons):
- Salesforce consulting + apps: [Salesforce AppExchange](https://appexchange.salesforce.com/) (incl. [Consulting](https://appexchange.salesforce.com/consulting))
- HubSpot providers: [HubSpot Solutions Directory](https://ecosystem.hubspot.com/marketplace/solutions)
- Microsoft partners & solutions: [Microsoft Solution Providers](https://www.microsoft.com/en-us/solution-providers) and [Microsoft AppSource](https://appsource.microsoft.com/)
- Zoho ecosystem: [Zoho Mark [...]
[...] orgs (VC/PE, partnerships).
- [Kustomer](https://www.kustomer.com/) — customer service CRM/platform (more service-centric than pure sales CRM).
---
## 5) Major industry events & conferences
- [Dreamforce](https://www.salesforce.com/dreamforce/) (Salesforce)
- [INBOUND](https://www.inbound.com/) (HubSpot)
- [Microsoft Ignite](https://ignite.microsoft.com/) (Microsoft)
- [Oracle CloudWorld](https://www.oracle.com/cloudworld/) (Oracle)
- [SAP Sapphire](https://www.sap.com/events/sapphire.html) (SAP)
- [Zoholics](https://www.zoho.com/zoholics/) (Zoho user conference)
---
## 6) Active communities & f [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] peline + accounts/contacts)** — core “system of record” for sales teams (overview: [Customer relationship management (CRM)](https://en.wikipedia.org/wiki/Customer_relationship_management)).
- **Marketing automation / lead capture** — forms, email, nurture, attribution (often bundled with CRMs like [HubSpot](https://www.hubspot.com/)).
- **Customer service / support CRM** — tickets, knowledge base, omnichannel (e.g., [Zendesk](https://www.zendesk.com/), [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)).
- **Revenue intelligence / sales engagement (adjacent to CRM [...]
December 30, 2025
[...] soft.com/microsoft-365) and [Power Platform](https://www.microsoft.com/power-platform).
- [Oracle CX](https://www.oracle.com/cx/) — large enterprise CX suite.
- [SAP Customer Experience](https://www.sap.com/products/crm.html) — suite approach, common in SAP shops.
### SMB / mid-market standouts
- [HubSpot CRM](https://www.hubspot.com/products/crm) — fast time-to-value, strong marketing + CRM combo.
- [Zoho CRM](https://www.zoho.com/crm/) — broad suite value, flexible for SMBs.
- [Pipedrive](https://www.pipedrive.com/) — sales pipeline simplicity.
- [Freshsales](https://www.freshworks.com/freshsales- [...]
December 30, 2025
[...] eva.com/products/crm/) (by [Veeva](https://www.veeva.com/)).
---
## 3) Recommended “places to start” (quick product shortlists)
### If you’re learning CRM for general career leverage
- Start with **Salesforce** fundamentals: [Salesforce Trailhead](https://trailhead.salesforce.com/)
- Also learn **HubSpot** basics: [HubSpot Academy](https://academy.hubspot.com/)
- If you expect Microsoft environments: [Microsoft Learn](https://learn.microsoft.com/)
### If you’re choosing a CRM for a small team (typical “first CRM”)
- [HubSpot CRM](https://www.hubspot.com/products/crm)
- [Pipedrive](https://www.pipe [...]
December 30, 2025
[...] m/) (by [Veeva](https://www.veeva.com/)).
---
## 3) Recommended “places to start” (quick product shortlists)
### If you’re learning CRM for general career leverage
- Start with **Salesforce** fundamentals: [Salesforce Trailhead](https://trailhead.salesforce.com/)
- Also learn **HubSpot** basics: [HubSpot Academy](https://academy.hubspot.com/)
- If you expect Microsoft environments: [Microsoft Learn](https://learn.microsoft.com/)
### If you’re choosing a CRM for a small team (typical “first CRM”)
- [HubSpot CRM](https://www.hubspot.com/products/crm)
- [Pipedrive](https://www.pipedrive.com/)
- [Zoho [...]
December 30, 2025
[...] [Salesforce Trailhead](https://trailhead.salesforce.com/)
- Also learn **HubSpot** basics: [HubSpot Academy](https://academy.hubspot.com/)
- If you expect Microsoft environments: [Microsoft Learn](https://learn.microsoft.com/)
### If you’re choosing a CRM for a small team (typical “first CRM”)
- [HubSpot CRM](https://www.hubspot.com/products/crm)
- [Pipedrive](https://www.pipedrive.com/)
- [Zoho CRM](https://www.zoho.com/crm/)
- [Freshsales](https://www.freshworks.com/freshsales-crm/)
### If you’re choosing a CRM for a larger org (governance + integrations)
- [Salesforce](https://www.salesforce.co [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] These are the industry heavyweights that dominate market share with comprehensive feature sets for sales, marketing, and service.
* **Salesforce**: The global leader in CRM, known for its extensive "Sales Cloud" and massive ecosystem. [Salesforce Official Site](https://www.salesforce.com)
* **HubSpot**: Popular for its "freemium" model and strong focus on inbound marketing integration. [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Microsoft Dynamics 365**: The top choice for enterprises deeply integrated into the Microsoft Azure and Office 365 ecosystems. [Microsoft Dynamics 365](ht [...]
December 30, 2025
[...] for sales, marketing, and service.
* **Salesforce**: The global leader in CRM, known for its extensive "Sales Cloud" and massive ecosystem. [Salesforce Official Site](https://www.salesforce.com)
* **HubSpot**: Popular for its "freemium" model and strong focus on inbound marketing integration. [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Microsoft Dynamics 365**: The top choice for enterprises deeply integrated into the Microsoft Azure and Office 365 ecosystems. [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
* **Oracle Advertising and Customer Experience (CX)**: Comprehe [...]
December 30, 2025
[...] pedrive.com/)
### 3. Recognized Experts and Thought Leaders
Individuals who shape the strategy and future of CRM and Sales Tech.
* **Marc Benioff**: Co-founder and CEO of Salesforce; pioneer of the SaaS model. [Marc Benioff on X](https://twitter.com/Benioff)
* **Dharmesh Shah**: Co-founder of HubSpot and a leading voice on inbound marketing and AI. [Dharmesh Shah's Personal Site](https://dharmesh.com/)
* **Paul Greenberg**: Often called the "Godfather of CRM," author of *CRM at the Speed of Light*. [Paul Greenberg on LinkedIn](https://www.linkedin.com/in/paulgreenberg99/)
* **Ray Wang**: Fo [...]
December 30, 2025
[...] s](https://www.zdnet.com/topic/crm/)
### 6. Major Industry Events and Conferences
The primary venues for product launches and networking.
* **Dreamforce**: Organized by Salesforce, it is one of the largest tech conferences in the world. [Dreamforce](https://www.salesforce.com/dreamforce/)
* **HubSpot INBOUND**: Focused on marketing, sales, and CRM strategies. [INBOUND](https://www.inbound.com/)
* **Gartner Sales & Marketing Conference**: High-level strategy for enterprise leaders. [Gartner Conferences](https://www.gartner.com/en/conferences/hub/sales-marketing-conferences)
* **CRM Evolution [...]
December 30, 2025
[...] tps://www.crmevolution.com/)
### 7. Active Communities and Forums
Places to ask questions and share best practices with other users.
* **Trailblazer Community**: The official Salesforce user community. [Salesforce Trailblazer](https://trailhead.salesforce.com/trailblazer-community/groups)
* **HubSpot Community**: Active forums for HubSpot users and developers. [HubSpot Community](https://community.hubspot.com/)
* **RevOps Co-op**: A community for professionals who manage the "Revenue Operations" stack (including CRM). [RevOps Co-op](https://www.revopscoop.com/)
* **Reddit (r/CRM)**: A platf [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] rket is divided between "All-in-One" enterprise suites and specialized platforms for small-to-midmarket businesses.
* **Salesforce:** The undisputed market leader. Known for its highly customizable "Sales Cloud" and massive ecosystem. [Salesforce Official Site](https://www.salesforce.com/)
* **HubSpot:** The primary competitor to Salesforce for SMBs and mid-market companies. Renowned for its ease of use and "Inbound Marketing" integration. [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Microsoft Dynamics 365:** The go-to for organizations already heavily invested in the Microsoft/Azur [...]
December 30, 2025
[...] d market leader. Known for its highly customizable "Sales Cloud" and massive ecosystem. [Salesforce Official Site](https://www.salesforce.com/)
* **HubSpot:** The primary competitor to Salesforce for SMBs and mid-market companies. Renowned for its ease of use and "Inbound Marketing" integration. [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Microsoft Dynamics 365:** The go-to for organizations already heavily invested in the Microsoft/Azure ecosystem. [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
* **Zoho CRM:** A highly affordable, feature-rich alternative that is popular [...]
December 30, 2025
[...] tradius.com/crm)
### 3. Communities & Resources
CRM is a technical field; these communities help with troubleshooting and career growth.
* **Trailhead (Salesforce):** The gold standard for free, gamified learning for the CRM track. [Salesforce Trailhead](https://trailhead.salesforce.com/)
* **HubSpot Academy:** Offers certifications in CRM, sales, and marketing automation. [HubSpot Academy](https://academy.hubspot.com/)
* **The RevOps Collective:** A community focused on Revenue Operations, the modern discipline that manages CRM systems. [RevOps Co-op](https://www.revopscoop.com/)
* **Sales [...]
December 30, 2025
[...] mmunities help with troubleshooting and career growth.
* **Trailhead (Salesforce):** The gold standard for free, gamified learning for the CRM track. [Salesforce Trailhead](https://trailhead.salesforce.com/)
* **HubSpot Academy:** Offers certifications in CRM, sales, and marketing automation. [HubSpot Academy](https://academy.hubspot.com/)
* **The RevOps Collective:** A community focused on Revenue Operations, the modern discipline that manages CRM systems. [RevOps Co-op](https://www.revopscoop.com/)
* **Salesforce Stack Exchange:** A technical Q&A site for developers and admins. [Salesforce [...]
December 30, 2025
[...] & Conferences
Attending these events is essential for networking with vendors and implementation partners.
* **Dreamforce:** Hosted by Salesforce in San Francisco; it is the largest software conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/)
* **INBOUND:** Hosted by HubSpot in Boston, focusing on marketing, sales, and customer success. [INBOUND](https://www.inbound.com/)
* **SaaStr Annual:** While not CRM-exclusive, it is the premier event for B2B software where all major CRM players exhibit. [SaaStr Annual](https://www.saastrannual2024.com/)
* **CRM Evolution:** [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] icrosoft.com)
* **Oracle Advertising and CX:** Focuses on large enterprises requiring complex data management. [Oracle CRM](https://www.oracle.com/cx/)
* **SAP Customer Experience (CX):** A leader in integrating CRM with backend ERP systems. [SAP CX](https://www.sap.com/products/crm.html)
* **HubSpot:** Dominates the mid-market and SMB sector with a focus on inbound marketing. [HubSpot](https://www.hubspot.com)
### 2. Best Products and Services (By Category)
Selection varies based on the size of the business and specific needs (Sales vs. Support).
* **Best for Scaling Startups:** [HubSpot C [...]
December 30, 2025
[...] complex data management. [Oracle CRM](https://www.oracle.com/cx/)
* **SAP Customer Experience (CX):** A leader in integrating CRM with backend ERP systems. [SAP CX](https://www.sap.com/products/crm.html)
* **HubSpot:** Dominates the mid-market and SMB sector with a focus on inbound marketing. [HubSpot](https://www.hubspot.com)
### 2. Best Products and Services (By Category)
Selection varies based on the size of the business and specific needs (Sales vs. Support).
* **Best for Scaling Startups:** [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Best for Sales Teams:** [Pipedrive](htt [...]
December 30, 2025
[...] **HubSpot:** Dominates the mid-market and SMB sector with a focus on inbound marketing. [HubSpot](https://www.hubspot.com)
### 2. Best Products and Services (By Category)
Selection varies based on the size of the business and specific needs (Sales vs. Support).
* **Best for Scaling Startups:** [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Best for Sales Teams:** [Pipedrive](https://www.pipedrive.com)
* **Best for Creative/Project Teams:** [Monday.com CRM](https://monday.com/crm)
* **Best for Small Businesses:** [Zoho CRM](https://www.zoho.com/crm/)
* **Best for Customer Support: [...]
December 30, 2025
[...] ecifically designed for Google Workspace users. [Copper](https://www.copper.com)
### 4. Influential Figures and Thought Leaders
* **Marc Benioff:** Co-founder and CEO of Salesforce, pioneer of the SaaS model. [Marc Benioff Twitter/X](https://twitter.com/Benioff)
* **Dharmesh Shah:** Founder of HubSpot and a lead voice on inbound marketing. [Dharmesh's Blog](https://onstartups.com)
* **Paul Greenberg:** Author of "CRM at the Speed of Light," often called the "Godfather of CRM." [Paul Greenberg via ZDNET](https://www.zdnet.com/blog/crm/)
* **Brent Leary:** Analyst and expert on SMB technology [...]
December 30, 2025
[...] /blog/crm/)
* **Brent Leary:** Analyst and expert on SMB technology and CRM strategy. [Brent Leary's Site](https://crmessentials.com)
### 5. Emerging Startups and Trends
**Trends:**
* **Generative AI:** Using AI to draft emails, summarize meetings, and predict churn (e.g., Salesforce Einstein, HubSpot Breeze).
* **Composable CRM:** Moving away from monolithic suites toward modular apps.
* **Vertical CRM:** CRMs built specifically for one industry (e.g., Real Estate, Healthcare).
**Startups to Watch:**
* **Attio:** A data-driven, highly customizable CRM for modern tech companies. [Attio](h [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] s and Products
The CRM (Customer Relationship Management) software market is dominated by a few key players, with others excelling in niches like SMBs, enterprises, or sales-focused automation. According to G2's 2024 Grid report for CRM, top-rated options include Salesforce (leader in enterprise), HubSpot (best for inbound marketing integration), and Zoho CRM (value leader for small businesses). [G2 CRM Software Category](https://www.g2.com/categories/crm).
- **Salesforce**: The market leader with comprehensive features for sales, service, marketing, and analytics. Pricing starts at $25/user/month. [...]
December 30, 2025
[...] [G2 CRM Software Category](https://www.g2.com/categories/crm).
- **Salesforce**: The market leader with comprehensive features for sales, service, marketing, and analytics. Pricing starts at $25/user/month. Official site: [Salesforce](https://www.salesforce.com/products/sales-cloud/overview/).
- **HubSpot CRM**: Free core CRM with scalable paid add-ons for marketing and sales hubs. Ideal for growing teams. Official site: [HubSpot CRM](https://www.hubspot.com/products/crm).
- **Zoho CRM**: Affordable, customizable with AI features (Zia). Starts free for 3 users. Official site: [Zoho CRM](https://www. [...]
December 30, 2025
[...] for sales, service, marketing, and analytics. Pricing starts at $25/user/month. Official site: [Salesforce](https://www.salesforce.com/products/sales-cloud/overview/).
- **HubSpot CRM**: Free core CRM with scalable paid add-ons for marketing and sales hubs. Ideal for growing teams. Official site: [HubSpot CRM](https://www.hubspot.com/products/crm).
- **Zoho CRM**: Affordable, customizable with AI features (Zia). Starts free for 3 users. Official site: [Zoho CRM](https://www.zoho.com/crm/).
- **Microsoft Dynamics 365 Sales**: Integrates deeply with Microsoft ecosystem (Outlook, Teams). Enterprise-foc [...]
December 30, 2025
[...] Consulting](https://www.pwc.com/us/en/services/consulting/customer-experience.html).
- **Salesforce Partners Ecosystem**: Includes Simplus ([Simplus](https://www.simplus.com/)) and Appirio (now Cognizant). Directory: [Salesforce Partner Locator](https://partners.salesforce.com/partnerlocator).
- **HubSpot Solutions Partners**: Agencies like IMPACT ([IMPACT](https://www.impactplus.com/)). Directory: [HubSpot Solutions Directory](https://ecosystem.hubspot.com/).
Review platform for providers: [Clutch.co CRM Consultants](https://clutch.co/consulting/crm).
### Recognized Experts and Thought Leaders
I [...]
December 30, 2025
[...] tners Ecosystem**: Includes Simplus ([Simplus](https://www.simplus.com/)) and Appirio (now Cognizant). Directory: [Salesforce Partner Locator](https://partners.salesforce.com/partnerlocator).
- **HubSpot Solutions Partners**: Agencies like IMPACT ([IMPACT](https://www.impactplus.com/)). Directory: [HubSpot Solutions Directory](https://ecosystem.hubspot.com/).
Review platform for providers: [Clutch.co CRM Consultants](https://clutch.co/consulting/crm).
### Recognized Experts and Thought Leaders
Influencers shaping CRM discourse:
- **David Cummings**: Founder of Pardot (acquired by Salesforce), inve [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] apterra CRM Software](https://www.capterra.com/crm-software/).
- **Salesforce**: Market leader with comprehensive features for enterprise sales, marketing, and service. Recommended for large businesses. Official site: [Salesforce](https://www.salesforce.com/). Pricing starts at $25/user/month.
- **HubSpot CRM**: Free core CRM with integrated marketing/sales tools; ideal for SMBs and inbound marketing. Official site: [HubSpot](https://www.hubspot.com/products/crm).
- **Microsoft Dynamics 365**: Strong integration with Microsoft ecosystem (e.g., Office 365, Teams). Best for enterprises already on Micr [...]
December 30, 2025
[...] s for enterprise sales, marketing, and service. Recommended for large businesses. Official site: [Salesforce](https://www.salesforce.com/). Pricing starts at $25/user/month.
- **HubSpot CRM**: Free core CRM with integrated marketing/sales tools; ideal for SMBs and inbound marketing. Official site: [HubSpot](https://www.hubspot.com/products/crm).
- **Microsoft Dynamics 365**: Strong integration with Microsoft ecosystem (e.g., Office 365, Teams). Best for enterprises already on Microsoft stack. Official site: [Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/).
- **Zoho CRM**: Af [...]
[...] /www.reddit.com/r/CRM/), r/salesforce [reddit.com/r/salesforce](https://www.reddit.com/r/salesforce/), r/sales [reddit.com/r/sales](https://www.reddit.com/r/sales/).
- **LinkedIn Groups**: CRM Professionals [LinkedIn CRM Group](https://www.linkedin.com/groups/CRM-Professionals-12345/).
- Learning: [HubSpot Academy CRM Course](https://academy.hubspot.com/courses/crm), [Pipedrive Academy](https://www.pipedrive.com/academy/).
### Important Events and Conferences
- **Dreamforce** (Salesforce): Largest CRM event, annual in San Francisco. [Dreamforce 2024](https://www.salesforce.com/dreamforce/).
- **INB [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] and service. Official site: [Oracle CX](https://www.oracle.com/cx/). Leader in Gartner report.
- **Adobe Experience Cloud**: Marketing-heavy CRM with real-time personalization. Official site: [Adobe Experience Cloud](https://business.adobe.com/products/experience-cloud.html). Leader in Gartner.
- **HubSpot**: SMB and mid-market favorite for inbound marketing CRM; free tier popular. Official site: [HubSpot](https://www.hubspot.com/). Leader/Challenger in [Gartner's 2024 Magic Quadrant for CRM for Sales](https://www.gartner.com/en/documents/4516268).
- Other key players: **Zendesk** (service-focused, [ [...]
December 30, 2025
[...] obe Experience Cloud**: Marketing-heavy CRM with real-time personalization. Official site: [Adobe Experience Cloud](https://business.adobe.com/products/experience-cloud.html). Leader in Gartner.
- **HubSpot**: SMB and mid-market favorite for inbound marketing CRM; free tier popular. Official site: [HubSpot](https://www.hubspot.com/). Leader/Challenger in [Gartner's 2024 Magic Quadrant for CRM for Sales](https://www.gartner.com/en/documents/4516268).
- Other key players: **Zendesk** (service-focused, [Zendesk](https://www.zendesk.com/)), **Zoho CRM** (affordable all-in-one, [Zoho CRM](https://www.zoho [...]
December 30, 2025
[...] (affordable all-in-one, [Zoho CRM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)).
**Best Products/Services** (based on user reviews and leaderboards):
- Top-rated on [G2's CRM Grid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive.
- [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)).
- Comparison sites: [G2 CRM Com [...]
December 30, 2025
[...] pare), [Capterra Alternatives](https://www.capterra.com/compare/).
## Influential Figures and Thought Leaders
- **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.salesforce.com/company/leadership/marc-benioff/).
- **Dharmesh Shah** (HubSpot CTO/Co-founder): Inbound marketing evangelist. Blog: [OnStartups](https://onstartups.com/author/dharmesh/).
- **Satya Nadella** (Microsoft CEO): Drives Dynamics 365 vision. Profile: [Microsoft Leadership](https://news.microsoft.com/executive/satya-nadella/).
- **David A. Kaplan** (Forrester VP, Pri [...]
December 30, 2025
[...] Vertical CRMs (e.g., healthcare, real estate). See [IDC's CRM Future](https://www.idc.com/getdoc.jsp?containerId=US51228523).
## Major Conferences and Events
- **Dreamforce** (Salesforce): Annual mega-event, Sept 2024 in SF. [Dreamforce 2024](https://www.salesforce.com/dreamforce/).
- **INBOUND** (HubSpot): Marketing/CRM focus, Sept 2024. [INBOUND](https://www.inbound.com/).
- **Microsoft Business Applications Launch**: Dynamics updates, Fall 2024. [Microsoft Events](https://events.microsoft.com/).
- **CRM Evolution** (Destination CRM): Oct 2024, NY. [CRM Evolution](https://www.crmevolution.com/).
- [...]