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About idc.com (Academic)
This page provides details about idc.com (Academic) which was ranked #38 out of 177 in the list of sources (8 citations (0.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: HubSpot.
Used by AI Models
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Pages from idc.com (4 links)
| URL Path | Citations | Position |
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| idc.com | 0 | N/A |
| /getdoc.jsp?containerId=US51228523 | 0 | N/A |
| /getdoc.jsp?containerId=US51443223 | 2 | 71 |
| /research/vieweverything.jsp?searchTerm=crm | 6 | 74.8 |
Brands Referenced By This Website (1 brand)
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69.8% | 171 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] y and Paul Greenberg - discusses CRM trends ### 2. **The Salesforce Admins Podcast** [Salesforce Admins Podcast](https://admin.salesforce.com/podcast) ### 3. **Growth Show (HubSpot)** [The Growth Show](https://www.hubspot.com/podcasts/the-growth-show) ## Research & Analysis Firms ### 1. **IDC** [IDC](https://www.idc.com) - Market research and CRM spending forecasts ### 2. **Nucleus Research** [Nucleus Research](https://nucleusresearch.com) - ROI-focused CRM analysis ### 3. **Constellation Research** [Constellation Research](https://www.constellationr.com) - Technology research including CRM ## Certifications & [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Growth and CRM strategies ## Industry Analysts & Research Firms 1. **[Gartner](https://www.gartner.com/en/information-technology/insights/customer-relationship-management)** - CRM Magic Quadrant and research 2. **[Forrester](https://www.forrester.com/bold)** - CRM Wave reports and analysis 3. **[IDC](https://www.idc.com/)** - Market research and forecasts 4. **[Nucleus Research](https://nucleusresearch.com/)** - ROI-focused CRM research 5. **[Constellation Research](https://www.constellationr.com/)** - Technology research and advisory ## Newsletters to Follow 1. **[CustomerThink Newsletter](https://customerthin [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] /research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management) - Publishes annual Magic Quadrant for CRM - **Forrester Research** - [https://www.forrester.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm) - User reviews and comparisons - **Capterra** - [https://www.capterra.com/customer-relationship-management-software](https://www.capterra.com/customer-relationship-managemen [...]
OpenAI ChatGPT Latest
(2 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] adrants, etc.): - [Gartner](https://www.gartner.com/) (see methodology: [Gartner Magic Quadrant](https://www.gartner.com/en/research/methodologies/gartner-magic-quadrant)) - [Forrester](https://www.forrester.com/) (see: [The Forrester Wave](https://www.forrester.com/research/the-forrester-wave/)) - [IDC](https://www.idc.com/) Industry publications: - [Destination CRM](https://www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [CustomerThink](https://customerthink.com/) - [MarTech](https://martech.org/) - [CMSWire](https://www.cmswire.com/) - [TechTarget: SearchCustomerExperience](https://www.techtarge [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ttps://beagle-research.com/)) Adjacent (marketing + CRM ecosystem strategy): - [Scott Brinker](https://chiefmartec.com/) (MarTech landscape) Major analyst firms that track CRM markets (for “what’s leading” and why): - [Gartner](https://www.gartner.com/) - [Forrester](https://www.forrester.com/) - [IDC](https://www.idc.com/) --- ## 6) Helpful communities (learning + careers + troubleshooting) Vendor communities: - Salesforce community: [Trailblazer Community](https://trailblazer.salesforce.com/) - HubSpot community: [HubSpot Community](https://community.hubspot.com/) - Microsoft Dynamics community: [Dynamics 365 Com [...]
X.AI Grok (latest)
(3 citations)
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] . - Newsletters: [Ben's Bites (AI/CRM)](https://www.bensbites.com/), [Salesforce Ben](https://www.salesforceben.com/). Start with free trials of HubSpot or Pipedrive for hands-on experience, and check G2/Capterra for latest reviews tailored to your business size. Market leaders hold ~50% share per [IDC CRM Report](https://www.idc.com/getdoc.jsp?containerId=US51443223). [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ](https://www.forrester.com/report/predictions-2024-crm-and-customer-experience/RES182204)): - AI agents for autonomous CRM tasks. - Composable CRM (mix-and-match modules). - Privacy-first/zero-party data platforms. - Headless CRM for e-commerce. - Vertical CRMs (e.g., healthcare, real estate). See [IDC's CRM Future](https://www.idc.com/getdoc.jsp?containerId=US51228523). ## Major Conferences and Events - **Dreamforce** (Salesforce): Annual mega-event, Sept 2024 in SF. [Dreamforce 2024](https://www.salesforce.com/dreamforce/). - **INBOUND** (HubSpot): Marketing/CRM focus, Sept 2024. [INBOUND](https://www.inbound.com/). - **Microsoft Business Applications Launch** [...]
[...] ## Top Publications and Media - **Gartner**: Magic Quadrants/Waves. [Gartner CRM](https://www.gartner.com/en/information-technology/insights/customer-relationship-management). - **Forrester**: Waves/Reports. [Forrester CRM](https://www.forrester.com/technology/crm/). - **IDC**: MarketScape reports. [IDC CRM](https://www.idc.com/research/vieweverything.jsp?searchTerm=crm). - **Destination CRM**: News/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarTech.org**: Trends/media. [MarTech](https://martech.org/). - **Practical Ecommerce**: CRM-focused articles. [Practical Ecommerce](https://www.practicalecommerce.com/). - Review platforms: [G2](https:/ [...]