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About salesforce.com (Tech Companies)
This page provides details about salesforce.com (Tech Companies) which was ranked #2 out of 177 in the list of sources (37 citations (8.9% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, HubSpot, Microsoft Dynamics 365, Pipedrive, Freshsales +16 more.
Used by AI Models
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Pages from salesforce.com (8 links)
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| salesforce.com | 0 | N/A |
| www.salesforce.com | 0 | N/A |
| /products/sales-cloud/overview | 4 | 2.1 |
| /products/service-cloud/overview | 17 | 4.2 |
| /company/leadership/marc-benioff | 1 | 40 |
| /events | 2 | 64 |
| /dreamforce | 12 | 68.1 |
| /products/einstein/overview | 1 | 101 |
Brands Referenced By This Website (21 brands)
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| HubSpot Community | 11.4% | 55 |
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| Salesforce Trailblazer Community | 1.1% | 8 |
| Monday Sales CRM | 0.7% | 7 |
| Oracle CX Cloud | 0% | 4 |
| Salesforce Admins Podcast | 0% | 3 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(3 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] dLB82FXg)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm). | CRM | Best For | Key Strengths | Notable Weaknesses | |-----|----------|---------------|--------------------| | **Salesforce** | Enterprises/large teams | Integrations, reporting, customization [Salesforce.com](https://www.salesforce.com) [Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714) | Expensive, steep learning curve [HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714) [Best CRM Software in 2025 - HubSpot Commu [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/) | Official sites: [Salesforce](https://www.salesforce.com), [HubSpot](https://www.hubspot.com), [Microsoft Dynamics 365](https://dynamics.microsoft.com), [Zoho CRM](https://www.zoho.com/crm), [Pipedrive](https://www.pipedrive.com). Review platforms: [G2 CRM Category](https://www.g2.com/categories/crm).[Best CRM Software: User Reviews from December 2025 - [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/) US giants by revenue: SAP SE, Salesforce.com, Microsoft.[CRM System Providers in the US Industry Analysis, 2025 - IBISWorld](https://www.ibisworld.com/united-states/industry/crm-system-providers/4592/) CRM development firms: CleverDev Software (Poland), Webisoft (Canada), ScienceSoft (US), NetSet Software (US).[Leading CRM Software Developmen [...]
Anthropic Claude Sonnet (latest)
(6 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ova.com) - Author of "Growth IQ" ### 5. **Erin Hueffner** - Senior Director Analyst at Gartner - Covers CRM and sales technology ### 6. **Denis Pombriant** - Industry analyst and blogger - [Beagle Research](https://beagleresearch.com) ## Major Industry Events & Conferences ### 1. **Dreamforce** [Dreamforce](https://www.salesforce.com/dreamforce/) - Salesforce's annual mega-conference (San Francisco) ### 2. **INBOUND** [INBOUND](https://www.inbound.com) - HubSpot's annual conference (Boston) ### 3. **Microsoft Ignite** [Microsoft Ignite](https://ignite.microsoft.com) - Microsoft's conference featuring Dynamics 365 ### 4. **SaaStr Annual* [...]
# Comprehensive Guide to CRM Software ## Leading CRM Platforms ### 1. **Salesforce** [Salesforce](https://www.salesforce.com) is the market leader in CRM software, offering a comprehensive cloud-based platform with extensive customization options. - **Sales Cloud**: Core CRM functionality - **Service Cloud**: Customer service management - **Marketing Cloud**: Marketing automation - [Salesforce Trailhead](https://trailhea [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] 12. **[LinkedIn Learning CRM Courses](https://www.linkedin.com/learning/)** - Professional development courses 13. **[Udemy CRM Courses](https://www.udemy.com/topic/customer-relationship-management/)** - Affordable online courses ## Important Events & Conferences ### Major CRM Conferences 1. **[Dreamforce](https://www.salesforce.com/dreamforce/)** - Salesforce's annual mega-conference (San Francisco, September) 2. **[INBOUND](https://www.inbound.com/)** - HubSpot's annual conference (Boston, September) 3. **[Microsoft Ignite](https://ignite.microsoft.com/)** - Microsoft's tech conference featuring Dynamics 365 4. **[SugarCon](https://w [...]
# Complete Guide to CRM Software: Everything You Should Know ## Most Trusted Brands & Products ### Enterprise & Established Leaders 1. **[Salesforce](https://www.salesforce.com/)** - The market leader in CRM software, offering Sales Cloud, Service Cloud, and Marketing Cloud - **[Salesforce Trailhead](https://trailhead.salesforce.com/)** - Free learning platform for Salesforce 2. **[Microsoft Dynamics 365](https://dynamics.microsoft.com/)** - Enterprise CRM integrated w [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] y-First CRM** - GDPR and compliance features - Consent management - Data residency options 5. **Vertical-Specific CRM Solutions** - Industry-tailored features - Pre-built workflows for specific sectors ## Major Conferences and Events ### Global CRM Conferences 1. **Dreamforce** - [https://www.salesforce.com/dreamforce](https://www.salesforce.com/dreamforce) - Salesforce's annual conference (San Francisco, September) - Largest CRM conference globally 2. **INBOUND** - [https://www.inbound.com](https://www.inbound.com) - HubSpot's annual conference (Boston, September) - Marketing, sales, and customer success focus 3. **Microsoft Ignite** - [...]
# CRM Software Industry Overview ## Market Leaders and Dominant Brands ### Top Enterprise CRM Platforms 1. **Salesforce** - [https://www.salesforce.com](https://www.salesforce.com) - Market leader with approximately 20-23% market share - Offers Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud 2. **Microsoft Dynamics 365** - [https://dynamics.microsoft.com](https://dynamics.microsoft.com) - Strong integration with Microsoft ecosystem - Second large [...]
OpenAI ChatGPT Latest
(13 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] style CRM. - [Affinity](https://www.affinity.co/) — relationship intelligence CRM, common in deal-driven orgs (VC/PE, partnerships). - [Kustomer](https://www.kustomer.com/) — customer service CRM/platform (more service-centric than pure sales CRM). --- ## 5) Major industry events & conferences - [Dreamforce](https://www.salesforce.com/dreamforce/) (Salesforce) - [INBOUND](https://www.inbound.com/) (HubSpot) - [Microsoft Ignite](https://ignite.microsoft.com/) (Microsoft) - [Oracle CloudWorld](https://www.oracle.com/cloudworld/) (Oracle) - [SAP Sapphire](https://www.sap.com/events/sapphire.html) (SAP) - [Zoholics](https://www.zoho.com/zoholic [...]
[...] ritories/CPQ), industry needs, budget, and how much you value an all-in-one suite vs best-of-breed. Below is a practical map of the top options and the ecosystem around them. --- ## 1) Leading CRM brands & products (widely adopted) ### Enterprise CRM suites (deep customization, big ecosystems) - [Salesforce Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/) — strongest overall ecosystem and extensibility via [AppExchange](https://appexchange.salesforce.com/). - [Microsoft Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/) — strong fit if you’re standardized on Microsoft; broad add-ons via [Microsoft AppSource](https://appsource [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] B growth community) Developer/technical Q&A (for CRM customization/integrations): - [Stack Overflow](https://stackoverflow.com/) - Salesforce dev forum: [Salesforce Developer Forums](https://developer.salesforce.com/forums) --- ## 7) Important events & conferences to track - Salesforce flagship: [Dreamforce](https://www.salesforce.com/dreamforce/) - HubSpot flagship: [INBOUND](https://www.inbound.com/) - Microsoft flagship: [Microsoft Ignite](https://ignite.microsoft.com/) - Oracle flagship: [Oracle CloudWorld](https://www.oracle.com/cloudworld/) - SAP flagship: [SAP Sapphire](https://www.sap.com/events/sapphire.html) (For broader vendor + [...]
[...] ong.io/), [Outreach](https://www.outreach.io/), [Clari](https://www.clari.com/)). --- ## 2) Most trusted CRM brands (enterprise → SMB) + what they’re best known for ### Enterprise / upper mid-market leaders - [Salesforce](https://www.salesforce.com/) — broad CRM platform + ecosystem (Sales Cloud: [Salesforce Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/)). - [Microsoft Dynamics 365](https://dynamics.microsoft.com/) — strong for Microsoft-centric orgs; ties into [Microsoft 365](https://www.microsoft.com/microsoft-365) and [Power Platform](https://www.microsoft.com/power-platform). - [Oracle CX](https://www.oracle.com/cx/) — large enterprise CX suit [...]
[...] tomer_relationship_management)). - **Marketing automation / lead capture** — forms, email, nurture, attribution (often bundled with CRMs like [HubSpot](https://www.hubspot.com/)). - **Customer service / support CRM** — tickets, knowledge base, omnichannel (e.g., [Zendesk](https://www.zendesk.com/), [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)). - **Revenue intelligence / sales engagement (adjacent to CRM)** — call recording, coaching, sequencing, forecasting (e.g., [Gong](https://www.gong.io/), [Outreach](https://www.outreach.io/), [Clari](https://www.clari.com/)). --- ## 2) Most trusted CRM brands (enterprise → SMB) + what they’re b [...]
[...] to CRM)** — call recording, coaching, sequencing, forecasting (e.g., [Gong](https://www.gong.io/), [Outreach](https://www.outreach.io/), [Clari](https://www.clari.com/)). --- ## 2) Most trusted CRM brands (enterprise → SMB) + what they’re best known for ### Enterprise / upper mid-market leaders - [Salesforce](https://www.salesforce.com/) — broad CRM platform + ecosystem (Sales Cloud: [Salesforce Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/)). - [Microsoft Dynamics 365](https://dynamics.microsoft.com/) — strong for Microsoft-centric orgs; ties into [Microsoft 365](https://www.microsoft.com/microsoft-365) a [...]
[...] team (typical “first CRM”) - [HubSpot CRM](https://www.hubspot.com/products/crm) - [Pipedrive](https://www.pipedrive.com/) - [Zoho CRM](https://www.zoho.com/crm/) - [Freshsales](https://www.freshworks.com/freshsales-crm/) ### If you’re choosing a CRM for a larger org (governance + integrations) - [Salesforce](https://www.salesforce.com/) - [Microsoft Dynamics 365](https://dynamics.microsoft.com/) - [Oracle CX](https://www.oracle.com/cx/) - [SAP Customer Experience](https://www.sap.com/products/crm.html) --- ## 4) Reputable implementation partners & how to find them Large global consultancies often implement CRMs at scale: - [Acc [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] /marketplace) - [Zoho Marketplace](https://marketplace.zoho.com/) - [SAP Store](https://store.sap.com/) - [Oracle Cloud Marketplace](https://cloudmarketplace.oracle.com/) --- ## 8) Major conferences & events (where the industry congregates) Vendor-led events (often the most CRM-specific): - [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/) - [Microsoft Ignite](https://ignite.microsoft.com/) - [INBOUND (HubSpot)](https://www.inbound.com/) - [SAP Sapphire](https://www.sap.com/events/sapphire.html) - [Oracle CloudWorld](https://www.oracle.com/cloudworld/) - [Zoholics (Zoho)](https://www.zoho.com/zoholics/) Broader SaaS / martech event [...]
[...] - ## 2) Dominant market leaders & major brands (core CRM suites) These vendors are widely recognized as top-tier “suite” CRM providers (enterprise through SMB), each with large ecosystems: - **Salesforce** (enterprise leader; large platform + ecosystem): [Salesforce](https://www.salesforce.com/), [Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/), [Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [AppExchange](https://appexchange.salesforce.com/) - **Microsoft Dynamics 365** (strong in Microsoft-centric enterprises; tight Microsoft 365/Power Platform integration): [Dynamics 365](https://dynamics.microsoft.com/), [...]
[...] CCPA)](https://oag.ca.gov/privacy/ccpa) --- ## 2) Dominant market leaders & major brands (core CRM suites) These vendors are widely recognized as top-tier “suite” CRM providers (enterprise through SMB), each with large ecosystems: - **Salesforce** (enterprise leader; large platform + ecosystem): [Salesforce](https://www.salesforce.com/), [Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/), [Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [AppExchange](https://appexchange.salesforce.com/) - **Microsoft Dynamics 365** (strong in Microsoft-centric enterprises; tight Microsoft 365/Pow [...]
[...] ndors are widely recognized as top-tier “suite” CRM providers (enterprise through SMB), each with large ecosystems: - **Salesforce** (enterprise leader; large platform + ecosystem): [Salesforce](https://www.salesforce.com/), [Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/), [Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [AppExchange](https://appexchange.salesforce.com/) - **Microsoft Dynamics 365** (strong in Microsoft-centric enterprises; tight Microsoft 365/Power Platform integration): [Dynamics 365](https://dynamics.microsoft.com/), [Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/), [ [...]
[...] M](https://www.odoo.com/app/crm) --- ## 3) “Best products and services” (by common use-case) Because “best” depends heavily on company size, complexity, and stack, here are the products most commonly shortlisted by scenario (with official sources): ### Enterprise CRM platform + ecosystem depth - [Salesforce](https://www.salesforce.com/) (plus [AppExchange](https://appexchange.salesforce.com/)) - [Microsoft Dynamics 365](https://dynamics.microsoft.com/) (plus [AppSource](https://appsource.microsoft.com/)) - [SAP Customer Experience](https://www.sap.com/products/crm.html) - [Oracle CX](https://www.oracle.com/cx/) ### SMB / mid-mar [...]
[...] M, popular in VC/PE and deal-driven orgs) - [Vitally](https://www.vitally.io/) (customer success platform that often complements CRM) --- ## 7) Key trends shaping CRM roadmaps and buying decisions 1) **Embedded AI copilots & AI-assisted selling/service** Examples of official AI product lines: - [Salesforce Einstein](https://www.salesforce.com/products/einstein/overview/) - [Microsoft Copilot](https://www.microsoft.com/en-us/microsoft-copilot) - [HubSpot AI](https://www.hubspot.com/artificial-intelligence) - [Zoho Zia](https://www.zoho.com/zia/) - [Freshworks Freddy AI](https://www.freshworks.com/freddy-ai/) 2) **Data unification + activation** (CRM + CDP [...]
Google Gemini Flash (latest)
(6 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] vides technical news and enterprise reviews. [ZDNET CRM News](https://www.zdnet.com/topic/crm/) ### 6. Major Industry Events and Conferences The primary venues for product launches and networking. * **Dreamforce**: Organized by Salesforce, it is one of the largest tech conferences in the world. [Dreamforce](https://www.salesforce.com/dreamforce/) * **HubSpot INBOUND**: Focused on marketing, sales, and CRM strategies. [INBOUND](https://www.inbound.com/) * **Gartner Sales & Marketing Conference**: High-level strategy for enterprise leaders. [Gartner Conferences](https://www.gartner.com/en/conferences/hub/sales-marketing-conferences) * [...]
[...] of the current landscape. ### 1. Leading Brands and Products These are the industry heavyweights that dominate market share with comprehensive feature sets for sales, marketing, and service. * **Salesforce**: The global leader in CRM, known for its extensive "Sales Cloud" and massive ecosystem. [Salesforce Official Site](https://www.salesforce.com) * **HubSpot**: Popular for its "freemium" model and strong focus on inbound marketing integration. [HubSpot CRM](https://www.hubspot.com/products/crm) * **Microsoft Dynamics 365**: The top choice for enterprises deeply integrated into the Microsoft Azure and Office 365 ecosystems. [Microsoft D [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ly visual CRM. [Monday.com CRM](https://monday.com/crm) ### 5. Important Events & Conferences Attending these events is essential for networking with vendors and implementation partners. * **Dreamforce:** Hosted by Salesforce in San Francisco; it is the largest software conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/) * **INBOUND:** Hosted by HubSpot in Boston, focusing on marketing, sales, and customer success. [INBOUND](https://www.inbound.com/) * **SaaStr Annual:** While not CRM-exclusive, it is the premier event for B2B software where all major CRM players exhibit. [SaaStr Annual](https://www.saastrannu [...]
[...] cape. ### 1. Trusted Brands & Recommended Products The CRM market is divided between "All-in-One" enterprise suites and specialized platforms for small-to-midmarket businesses. * **Salesforce:** The undisputed market leader. Known for its highly customizable "Sales Cloud" and massive ecosystem. [Salesforce Official Site](https://www.salesforce.com/) * **HubSpot:** The primary competitor to Salesforce for SMBs and mid-market companies. Renowned for its ease of use and "Inbound Marketing" integration. [HubSpot CRM](https://www.hubspot.com/products/crm) * **Microsoft Dynamics 365:** The go-to for organizations already heavily invested in the [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ty and contact management. [Folk](https://www.folk.app) * **Close:** A high-productivity CRM built specifically for remote sales teams. [Close](https://www.close.com) ### 6. Major Conferences and Events * **Dreamforce:** Hosted by Salesforce, it is the largest software conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/) * **INBOUND:** HubSpot’s annual event focused on marketing, sales, and customer success. [INBOUND](https://www.inbound.com) * **Gartner Customer Service & Support Expo:** High-level strategic event for CX leaders. [Gartner Events](https://www.gartner.com/en/conferences/calendar) * **SaaSstr [...]
[...] acts into an AI-driven "Customer Experience" (CX) ecosystem. ### 1. Dominant Market Leaders and Brands These companies hold the largest market share and define the industry standard for enterprise-level CRM solutions. * **Salesforce:** The undisputed global leader with the largest market share. [Salesforce Official Site](https://www.salesforce.com) * **Microsoft Dynamics 365:** A major player integrated deeply within the Microsoft 365 ecosystem. [Microsoft Dynamics 365](https://dynamics.microsoft.com) * **Oracle Advertising and CX:** Focuses on large enterprises requiring complex data management. [Oracle CRM](https://www.oracle.com/cx/) [...]
X.AI Grok (latest)
(9 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] report/crm-trends/) and [Crunchbase CRM Category](https://www.crunchbase.com/hub/customer-relationship-management-software-companies). ### Major Industry Events and Conferences Key gatherings for networking and updates: - **Dreamforce** (Salesforce): Annual mega-event, Sept 2024 in San Francisco. [Dreamforce 2024](https://www.salesforce.com/dreamforce/). - **INBOUND** (HubSpot): Marketing/sales focus, Sept 2024 Boston. [INBOUND 2024](https://www.inbound.com/). - **Microsoft Business Applications Launch**: Dynamics updates. [Microsoft Events](https://events.microsoft.com/). - **CRM Evolution** (by CRMXchange): B2B focus. [CRM Evolution](https://ww [...]
[...] nd marketing integration), and Zoho CRM (value leader for small businesses). [G2 CRM Software Category](https://www.g2.com/categories/crm). - **Salesforce**: The market leader with comprehensive features for sales, service, marketing, and analytics. Pricing starts at $25/user/month. Official site: [Salesforce](https://www.salesforce.com/products/sales-cloud/overview/). - **HubSpot CRM**: Free core CRM with scalable paid add-ons for marketing and sales hubs. Ideal for growing teams. Official site: [HubSpot CRM](https://www.hubspot.com/products/crm). - **Zoho CRM**: Affordable, customizable with AI features (Zia). Starts free for 3 users. Official site: [Zoho CRM [...]
[...] (https://www.inbound.com/). - **Microsoft Business Applications Launch**: Dynamics updates. [Microsoft Events](https://events.microsoft.com/). - **CRM Evolution** (by CRMXchange): B2B focus. [CRM Evolution](https://www.crmevolution.com/). - **Dreamforce alternatives**: Salesforce World Tour events ([Salesforce Events](https://www.salesforce.com/events/)). Calendar: [10Times CRM Events](https://10times.com/crm-software). ### Active Communities and Forums Places for discussion, tips, and support: - **Salesforce Trailblazer Community**: 10M+ members. [Trailblazer Community](https://trailhead.salesforce.com/trailblazercommunity). - **HubSpot Commu [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] inkedin.com/groups/CRM-Professionals-12345/). - Learning: [HubSpot Academy CRM Course](https://academy.hubspot.com/courses/crm), [Pipedrive Academy](https://www.pipedrive.com/academy/). ### Important Events and Conferences - **Dreamforce** (Salesforce): Largest CRM event, annual in San Francisco. [Dreamforce 2024](https://www.salesforce.com/dreamforce/). - **INBOUND** (HubSpot): Marketing/sales focus. [INBOUND](https://www.inbound.com/). - **CRM Evolution**: B2B CRM strategies. [CRMXchange Events](https://www.crmevolution.com/). - **Dreamforce alternatives**: Salesforce World Tour [Salesforce Events](https://www.salesforce.com/events/), Microsoft [...]
[...] rancisco. [Dreamforce 2024](https://www.salesforce.com/dreamforce/). - **INBOUND** (HubSpot): Marketing/sales focus. [INBOUND](https://www.inbound.com/). - **CRM Evolution**: B2B CRM strategies. [CRMXchange Events](https://www.crmevolution.com/). - **Dreamforce alternatives**: Salesforce World Tour [Salesforce Events](https://www.salesforce.com/events/), Microsoft Business Applications Summit [Microsoft Events](https://events.microsoft.com/). ### Notable Startups Disrupting the Space - **Attio**: AI-native CRM for modern teams. [Attio](https://attio.com/). - **Clay**: Data-enriched CRM automation. [Clay](https://www.clay.com/). - **Folk**: Flex [...]
[...] orms like G2 [G2 CRM Category](https://www.g2.com/categories/crm) and Capterra [Capterra CRM Software](https://www.capterra.com/crm-software/). - **Salesforce**: Market leader with comprehensive features for enterprise sales, marketing, and service. Recommended for large businesses. Official site: [Salesforce](https://www.salesforce.com/). Pricing starts at $25/user/month. - **HubSpot CRM**: Free core CRM with integrated marketing/sales tools; ideal for SMBs and inbound marketing. Official site: [HubSpot](https://www.hubspot.com/products/crm). - **Microsoft Dynamics 365**: Strong integration with Microsoft ecosystem (e.g., Office 3 [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Privacy-first/zero-party data platforms. - Headless CRM for e-commerce. - Vertical CRMs (e.g., healthcare, real estate). See [IDC's CRM Future](https://www.idc.com/getdoc.jsp?containerId=US51228523). ## Major Conferences and Events - **Dreamforce** (Salesforce): Annual mega-event, Sept 2024 in SF. [Dreamforce 2024](https://www.salesforce.com/dreamforce/). - **INBOUND** (HubSpot): Marketing/CRM focus, Sept 2024. [INBOUND](https://www.inbound.com/). - **Microsoft Business Applications Launch**: Dynamics updates, Fall 2024. [Microsoft Events](https://events.microsoft.com/). - **CRM Evolution** (Destination CRM): Oct 2024, NY. [CRM Evolution](https:// [...]
[...] a acquisitions and a shift toward composable, API-first architectures. ## Dominant Market Leaders, Brands, Key Companies, and Providers - **Salesforce**: The undisputed leader with ~20-25% global market share, offering Einstein AI-powered CRM for sales, service, marketing, and more. Official site: [Salesforce](https://www.salesforce.com/). Named Leader in [Gartner's 2023 Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345). - **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynami [...]
[...] M ([monday.com](https://monday.com/sales)). - Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/). ## Influential Figures and Thought Leaders - **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.salesforce.com/company/leadership/marc-benioff/). - **Dharmesh Shah** (HubSpot CTO/Co-founder): Inbound marketing evangelist. Blog: [OnStartups](https://onstartups.com/author/dharmesh/). - **Satya Nadella** (Microsoft CEO): Drives Dynamics 365 vision. Profile: [Microsoft Leadership](https://news.microsoft.com/executive/satya-nadella/). - **David [...]