About Microsoft Dynamics 365 (organization,product)
This page provides details about Microsoft Dynamics 365 (organization,product) which was ranked #9 out of 100 in the list of brands (27 mentions (8.5% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] -CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)), **Microsoft Dynamics 365** (complex enterprise workflows[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)), **Freshsales** (customization for smal [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
### Most Trusted CRM Brands and Recommended Products
The most trusted CRM brands in 2025 are **Salesforce**, **HubSpot**, **Microsoft Dynamics 365**, **Zoho CRM**, and **Pipedrive**, consistently ranked highest across reviews for enterprises, SMBs, and growing businesses due to their scalability, AI features, integrations, and user adoption.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm [...]
December 30, 2025
[...] tps://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
- **Microsoft Dynamics 365**: Full-featured for sales automation, AI insights (Copilot), Teams/Power BI integration, and customization; strong for mid-to-large enterprises.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[Top 10 Large CRMs In 2025 - ElevatIQ](h [...]
December 30, 2025
[...] log.com/2025/10/top-crm-software/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/) |
Official sites: [Salesforce](https://www.salesforce.com), [HubSpot](https://www.hubspot.com), [Microsoft Dynamics 365](https://dynamics.microsoft.com), [Zoho CRM](https://www.zoho.com/crm), [Pipedrive](https://www.pipedrive.com). Review platforms: [G2 CRM Category](https://www.g2.com/categories/crm).[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
### Reputable Companie [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] p-crm-software-vendors-in-2025-what-makes-each-one-enterprise-ready/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) Other leaders include:
- **Microsoft Dynamics 365** (5.2% share, 23% FY25 Q4 growth).[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://www.sellerscommerce.com/blog/crm-statistics/)
- **SAP** (3.1% share, strong ERP integration; top US revenue at $37.9B).[Top CRM Statistics You Need To Know In 2025 - SellersCommerce](https://w [...]
December 30, 2025
[...] |
| HubSpot/Zoho | Tier 2 (~5-6%)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) | Midmarket scalability | N/A |
### Best Products and Services
Top enterprise CRMs: **Salesforce** (#1 for large businesses, complex workflows), **Microsoft Dynamics 365**, **Oracle CX Cloud** (superior marketing/CPQ).[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/) Midmarket: **HubSpot CRM**, **Zoho CRM**.[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-m [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] om) - Free learning platform
### 2. **HubSpot CRM**
[HubSpot](https://www.hubspot.com/products/crm) offers a free CRM with robust features and paid tiers for advanced functionality.
- Free tier available
- Excellent for small to medium businesses
- Strong marketing automation integration
### 3. **Microsoft Dynamics 365**
[Microsoft Dynamics 365](https://dynamics.microsoft.com) integrates deeply with Microsoft's ecosystem (Office 365, Teams, Outlook).
- Strong for enterprise customers
- AI-powered insights
- Excellent integration capabilities
### 4. **Zoho CRM**
[Zoho CRM](https://www.zoho.com/crm/) provides affo [...]
December 30, 2025
[...] rm
### 2. **HubSpot CRM**
[HubSpot](https://www.hubspot.com/products/crm) offers a free CRM with robust features and paid tiers for advanced functionality.
- Free tier available
- Excellent for small to medium businesses
- Strong marketing automation integration
### 3. **Microsoft Dynamics 365**
[Microsoft Dynamics 365](https://dynamics.microsoft.com) integrates deeply with Microsoft's ecosystem (Office 365, Teams, Outlook).
- Strong for enterprise customers
- AI-powered insights
- Excellent integration capabilities
### 4. **Zoho CRM**
[Zoho CRM](https://www.zoho.com/crm/) provides affordable, feature-rich CRM f [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] cts
### Enterprise & Established Leaders
1. **[Salesforce](https://www.salesforce.com/)** - The market leader in CRM software, offering Sales Cloud, Service Cloud, and Marketing Cloud
- **[Salesforce Trailhead](https://trailhead.salesforce.com/)** - Free learning platform for Salesforce
2. **[Microsoft Dynamics 365](https://dynamics.microsoft.com/)** - Enterprise CRM integrated with Microsoft's ecosystem
3. **[HubSpot CRM](https://www.hubspot.com/products/crm)** - Popular for small to medium businesses with a robust free tier
4. **[Oracle NetSuite CRM](https://www.netsuite.com/portal/products/crm.shtml)** - [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Overview
## Market Leaders and Dominant Brands
### Top Enterprise CRM Platforms
1. **Salesforce** - [https://www.salesforce.com](https://www.salesforce.com)
- Market leader with approximately 20-23% market share
- Offers Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud
2. **Microsoft Dynamics 365** - [https://dynamics.microsoft.com](https://dynamics.microsoft.com)
- Strong integration with Microsoft ecosystem
- Second largest CRM provider globally
3. **HubSpot** - [https://www.hubspot.com](https://www.hubspot.com)
- Leader in inbound marketing and SMB CRM
- Known for freemium m [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ing CRM brands & products (widely adopted)
### Enterprise CRM suites (deep customization, big ecosystems)
- [Salesforce Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/) — strongest overall ecosystem and extensibility via [AppExchange](https://appexchange.salesforce.com/).
- [Microsoft Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/) — strong fit if you’re standardized on Microsoft; broad add-ons via [Microsoft AppSource](https://appsource.microsoft.com/).
- [Oracle CX Sales](https://www.oracle.com/cx/sales/) — often selected in Oracle-heavy enterprises; integrations [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] # 2) Most trusted CRM brands (enterprise → SMB) + what they’re best known for
### Enterprise / upper mid-market leaders
- [Salesforce](https://www.salesforce.com/) — broad CRM platform + ecosystem (Sales Cloud: [Salesforce Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/)).
- [Microsoft Dynamics 365](https://dynamics.microsoft.com/) — strong for Microsoft-centric orgs; ties into [Microsoft 365](https://www.microsoft.com/microsoft-365) and [Power Platform](https://www.microsoft.com/power-platform).
- [Oracle CX](https://www.oracle.com/cx/) — large enterprise CX suite.
- [SAP Customer Experience [...]
December 30, 2025
[...] ttps://www.hubspot.com/products/crm)
- [Pipedrive](https://www.pipedrive.com/)
- [Zoho CRM](https://www.zoho.com/crm/)
- [Freshsales](https://www.freshworks.com/freshsales-crm/)
### If you’re choosing a CRM for a larger org (governance + integrations)
- [Salesforce](https://www.salesforce.com/)
- [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
- [Oracle CX](https://www.oracle.com/cx/)
- [SAP Customer Experience](https://www.sap.com/products/crm.html)
---
## 4) Reputable implementation partners & how to find them
Large global consultancies often implement CRMs at scale:
- [Accenture](https://www.accentu [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] (enterprise leader; large platform + ecosystem): [Salesforce](https://www.salesforce.com/), [Sales Cloud](https://www.salesforce.com/products/sales-cloud/overview/), [Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [AppExchange](https://appexchange.salesforce.com/)
- **Microsoft Dynamics 365** (strong in Microsoft-centric enterprises; tight Microsoft 365/Power Platform integration): [Dynamics 365](https://dynamics.microsoft.com/), [Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/), [Microsoft AppSource](https://appsource.microsoft.com/)
- **HubSpot** (leading SM [...]
December 30, 2025
[...] “best” depends heavily on company size, complexity, and stack, here are the products most commonly shortlisted by scenario (with official sources):
### Enterprise CRM platform + ecosystem depth
- [Salesforce](https://www.salesforce.com/) (plus [AppExchange](https://appexchange.salesforce.com/))
- [Microsoft Dynamics 365](https://dynamics.microsoft.com/) (plus [AppSource](https://appsource.microsoft.com/))
- [SAP Customer Experience](https://www.sap.com/products/crm.html)
- [Oracle CX](https://www.oracle.com/cx/)
### SMB / mid-market “quick time-to-value”
- [HubSpot CRM](https://www.hubspot.com/products/crm)
- [Zo [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] he global leader in CRM, known for its extensive "Sales Cloud" and massive ecosystem. [Salesforce Official Site](https://www.salesforce.com)
* **HubSpot**: Popular for its "freemium" model and strong focus on inbound marketing integration. [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Microsoft Dynamics 365**: The top choice for enterprises deeply integrated into the Microsoft Azure and Office 365 ecosystems. [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
* **Oracle Advertising and Customer Experience (CX)**: Comprehensive enterprise suite focused on data-driven customer journeys. [Oracle [...]
December 30, 2025
[...] esforce.com)
* **HubSpot**: Popular for its "freemium" model and strong focus on inbound marketing integration. [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Microsoft Dynamics 365**: The top choice for enterprises deeply integrated into the Microsoft Azure and Office 365 ecosystems. [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
* **Oracle Advertising and Customer Experience (CX)**: Comprehensive enterprise suite focused on data-driven customer journeys. [Oracle CX](https://www.oracle.com/cx/)
* **SAP Customer Experience**: Preferred by large global organizations already using SAP’s ER [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Cloud" and massive ecosystem. [Salesforce Official Site](https://www.salesforce.com/)
* **HubSpot:** The primary competitor to Salesforce for SMBs and mid-market companies. Renowned for its ease of use and "Inbound Marketing" integration. [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Microsoft Dynamics 365:** The go-to for organizations already heavily invested in the Microsoft/Azure ecosystem. [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
* **Zoho CRM:** A highly affordable, feature-rich alternative that is popular with small businesses and global startups. [Zoho CRM](https://www.zoho. [...]
December 30, 2025
[...] y competitor to Salesforce for SMBs and mid-market companies. Renowned for its ease of use and "Inbound Marketing" integration. [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Microsoft Dynamics 365:** The go-to for organizations already heavily invested in the Microsoft/Azure ecosystem. [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
* **Zoho CRM:** A highly affordable, feature-rich alternative that is popular with small businesses and global startups. [Zoho CRM](https://www.zoho.com/crm/)
* **Pipedrive:** A sales-focused CRM designed specifically for "activity-based" selling and visual pip [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ### 1. Dominant Market Leaders and Brands
These companies hold the largest market share and define the industry standard for enterprise-level CRM solutions.
* **Salesforce:** The undisputed global leader with the largest market share. [Salesforce Official Site](https://www.salesforce.com)
* **Microsoft Dynamics 365:** A major player integrated deeply within the Microsoft 365 ecosystem. [Microsoft Dynamics 365](https://dynamics.microsoft.com)
* **Oracle Advertising and CX:** Focuses on large enterprises requiring complex data management. [Oracle CRM](https://www.oracle.com/cx/)
* **SAP Customer Experience [...]
December 30, 2025
[...] ine the industry standard for enterprise-level CRM solutions.
* **Salesforce:** The undisputed global leader with the largest market share. [Salesforce Official Site](https://www.salesforce.com)
* **Microsoft Dynamics 365:** A major player integrated deeply within the Microsoft 365 ecosystem. [Microsoft Dynamics 365](https://dynamics.microsoft.com)
* **Oracle Advertising and CX:** Focuses on large enterprises requiring complex data management. [Oracle CRM](https://www.oracle.com/cx/)
* **SAP Customer Experience (CX):** A leader in integrating CRM with backend ERP systems. [SAP CX](https://www.sap.com/produ [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] M with scalable paid add-ons for marketing and sales hubs. Ideal for growing teams. Official site: [HubSpot CRM](https://www.hubspot.com/products/crm).
- **Zoho CRM**: Affordable, customizable with AI features (Zia). Starts free for 3 users. Official site: [Zoho CRM](https://www.zoho.com/crm/).
- **Microsoft Dynamics 365 Sales**: Integrates deeply with Microsoft ecosystem (Outlook, Teams). Enterprise-focused. Official site: [Microsoft Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/).
- **Pipedrive**: Sales pipeline-focused, visual interface. Starts at $14/user/month. Official site: [Pipedri [...]
December 30, 2025
[...] pot.com/products/crm).
- **Zoho CRM**: Affordable, customizable with AI features (Zia). Starts free for 3 users. Official site: [Zoho CRM](https://www.zoho.com/crm/).
- **Microsoft Dynamics 365 Sales**: Integrates deeply with Microsoft ecosystem (Outlook, Teams). Enterprise-focused. Official site: [Microsoft Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/).
- **Pipedrive**: Sales pipeline-focused, visual interface. Starts at $14/user/month. Official site: [Pipedrive](https://www.pipedrive.com/).
- **Freshsales (by Freshworks)**: AI-driven with Freddy AI assistant. Free tier available. Offic [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] mmended for large businesses. Official site: [Salesforce](https://www.salesforce.com/). Pricing starts at $25/user/month.
- **HubSpot CRM**: Free core CRM with integrated marketing/sales tools; ideal for SMBs and inbound marketing. Official site: [HubSpot](https://www.hubspot.com/products/crm).
- **Microsoft Dynamics 365**: Strong integration with Microsoft ecosystem (e.g., Office 365, Teams). Best for enterprises already on Microsoft stack. Official site: [Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/).
- **Zoho CRM**: Affordable, customizable for SMBs with strong multichannel support. O [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] with ~20-25% global market share, offering Einstein AI-powered CRM for sales, service, marketing, and more. Official site: [Salesforce](https://www.salesforce.com/). Named Leader in [Gartner's 2023 Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345).
- **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynamics 365](https://dynamics.microsoft.com/). Leader in [Gartner's 2023 Magic Quadrant](https://www.gartner.com/en/documents/4027345).
- **SAP**: Focuses on ERP-in [...]