CRM Software
AI mentions in answer for 1 question: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space."
2025-12-30
58
Brands
111
Sources
1
Questions
5
AI Models
About This Report
This report was generated for brands and citations mentioned in answers about CRM Software from 5 AI models (namely: Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest), X.AI Grok (latest)). AI models were asked the following questions:
- "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." (view report)
- "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." (view report)
- "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." (view report)
Brand Rankings
Brands mentioned by AI models, ranked by share of voice
| # | Brand | Voice | Position | Mentions | AI |
|---|---|---|---|---|---|
| 1 |
|
100.0%★
|
1★ | 8.5% (49)★ |
|
| 2 |
|
75.0%★
|
5★ | 11.8% (68)★ |
|
| 3 |
Salesforce
organization
|
66.9%★
|
2★ | 8.5% (49)★ |
|
| 4 |
HubSpot
organization
|
62.1%★
|
6★ | 11.8% (68)★ |
|
| 5 |
G2
product
|
28.6%★
|
28★ | 4.2% (24)★ |
|
| 6 |
HubSpot Community
organization
|
26.3%★
|
27★ | 5.2% (30)★ |
|
| 7 |
Microsoft
organization
|
25.9%★
|
6★ | 5.4% (31)★ |
|
| 8 |
Zoho
organization
|
21.4%★
|
10★ | 5.2% (30)★ |
|
| 9 |
|
9.8%★
|
9★ | 2.2% (13)★ |
|
| 10 |
|
9.2%★
|
12★ | 2.4% (14)★ |
|
| 11 |
INBOUND
event
|
9.0%★
|
7★ | 2.1% (12)★ |
|
| 12 |
|
8.7%★
|
5★ | 1.7% (10)★ |
|
| 13 |
Gartner
organization
|
5.9%★
|
28★ | 2.1% (12)★ |
|
| 14 |
Dreamforce
event
|
3.9%★
|
25★ | 1.4% (8)★ |
|
| 15 |
|
3.9%★
|
19★ | 1.2% (7)★ |
|
| 16 |
|
3.8%★
|
20★ | 1.2% (7)★ |
|
| 17 |
|
3.4%★
|
7★ | 0.9% (5)★ |
|
| 18 |
r/CRM
organization
|
3.2%★
|
29★ | 1.2% (7)★ |
|
| 19 |
Capterra
product
|
2.9%★
|
30★ | 1.0% (6)★ |
|
| 20 |
|
2.7%★
|
12★ | 1.2% (7)★ |
|
| 21 |
|
2.7%★
|
16★ | 0.9% (5)★ |
|
| 22 |
Paul Greenberg
person
|
2.5%★
|
19★ | 0.9% (5)★ |
|
| 23 |
TrustRadius
product
|
2.2%★
|
31★ | 0.9% (5)★ |
|
| 24 |
|
2.2%★
|
13★ | 1.0% (6)★ |
|
| 25 |
Forrester
organization
|
2.0%★
|
33★ | 1.2% (7)★ |
|
| 26 |
Sales Hacker
product
|
1.9%★
|
22★ | 1.6% (9)★ |
|
| 27 |
NetSuite
organization
|
1.7%★
|
17★ | 0.9% (5)★ |
|
| 28 |
CRM Evolution
event
|
1.3%★
|
25★ | 1.0% (6)★ |
|
| 29 |
|
1.2%★
|
15★ | 0.7% (4)★ |
|
| 30 |
Destination CRM
product
|
1.0%★
|
34★ | 0.7% (4)★ |
|
| 31 |
|
1.0%★
|
14★ | 0.5% (3)★ |
|
| 32 |
|
0.9%★
|
20★ | 0.5% (3)★ |
|
| 33 |
|
0.9%★
|
19★ | 0.5% (3)★ |
|
| 34 |
|
0.9%★
|
16★ | 0.5% (3)★ |
|
| 35 |
Brent Leary
person
|
0.9%★
|
22★ | 0.5% (3)★ |
|
| 36 |
Salesforce Trailblazer Community
organization
|
0.8%★
|
28★ | 0.5% (3)★ |
|
| 37 |
Microsoft Ignite
event
|
0.8%★
|
27★ | 0.5% (3)★ |
|
| 38 |
ZDNet
product
|
0.8%★
|
23★ | 0.7% (4)★ |
|
| 39 |
r/salesforce
organization
|
0.7%★
|
30★ | 0.5% (3)★ |
|
| 40 |
CRM Buyer
product
|
0.7%★
|
35★ | 0.5% (3)★ |
|
| 41 |
CustomerThink
product
|
0.7%★
|
36★ | 0.5% (3)★ |
|
| 42 |
Denis Pombriant
person
|
0.5%★
|
23★ | 0.3% (2)★ |
|
| 43 |
|
0.5%★
|
9★ | 0.3% (2)★ |
|
| 44 |
CRM Magazine
product
|
0.4%★
|
21★ | 0.3% (2)★ |
|
| 45 |
Tiffani Bova
person
|
0.0%★
|
21★ | 0.3% (2)★ |
|
| 46 |
Software Advice
product
|
0.0%★
|
41★ | 0.7% (4)★ |
|
| 47 |
|
0.0%★
|
21★ | 0.3% (2)★ |
|
| 48 |
SaaStr Annual
event
|
0.0%★
|
32★ | 0.3% (2)★ |
|
| 49 |
Oracle CX Cloud
organization
|
0.0%★
|
15★ | 0.2% (1)★ |
|
| 50 |
Martech Series
product
|
0.0%★
|
50★ | 0.3% (2)★ |
|
| 51 |
GetApp
product
|
0.0%★
|
52★ | 0.3% (2)★ |
|
| 52 |
PCMag
product
|
0.0%★
|
53★ | 0.3% (2)★ |
|
| 53 |
ServiceNow
organization
|
0.0%★
|
17★ | 0.2% (1)★ |
|
| 54 |
TechRadar
product
|
0.0%★
|
54★ | 0.3% (2)★ |
|
| 55 |
SelectHub
product
|
0.0%★
|
55★ | 0.3% (2)★ |
|
| 56 |
Esteban Kolsky
person
|
0.0%★
|
25★ | 0.2% (1)★ |
|
| 57 |
Customer Contact Week
event
|
0.0%★
|
35★ | 0.2% (1)★ |
|
| 58 |
Gartner CX Summit
event
|
0.0%★
|
36★ | 0.2% (1)★ |
|
More Reports
View Aggregate Report (All 3 Questions)Frequently Asked Questions
What is this AI Mentions Report about?
This report analyzes how AI chatbots like Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest) respond to questions related to CRM Software. It identifies which brands, products, and organizations are mentioned most frequently and measures their share of voice in AI responses.
What questions were analyzed in this report?
This report analyzed answers to 3 questions:
- "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." (view report)
- "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." (view report)
- "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." (view report)
How many brands were analyzed in this report?
This report analyzed 58 unique brands mentioned across 5 AI models.
How many web sources were detected?
AI models cited 111 unique web sources (domains) when answering questions.
Which brands are mentioned most by AI models?
The top 3 most mentioned brands are Salesforce (organization,product), HubSpot (organization,product), Salesforce (organization), based on analysis of 5 AI model responses.
How many AI models were analyzed?
This report analyzed responses from 5 AI models: Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).
What does "Share of Voice" mean and how is it calculated?
Share of Voice (Voice %) measures brand prominence across AI models.
Formula: Share of Voice = Model Coverage × Quality Score
Where:
• Model Coverage = Sum of normalized weights for models mentioning the brand
• Quality Score = Prominence / Max Prominence in dataset
• Prominence = Mentions × (1 / log₂(Position + 1))
Model weights (based on Monthly Active Users):
• OpenAI ChatGPT Latest: 900M MAU (~54.1% weight)
• Google Gemini Flash (latest): 650M MAU (~39.1% weight)
• Perplexity Sonar (with search) (latest): 45M MAU (~2.7% weight)
• X.AI Grok (latest): 39M MAU (~2.3% weight)
• Anthropic Claude Sonnet (latest): 30M MAU (~1.8% weight)
Brands appearing in top positions across high-traffic models achieve higher Share of Voice.
Formula: Share of Voice = Model Coverage × Quality Score
Where:
• Model Coverage = Sum of normalized weights for models mentioning the brand
• Quality Score = Prominence / Max Prominence in dataset
• Prominence = Mentions × (1 / log₂(Position + 1))
Model weights (based on Monthly Active Users):
• OpenAI ChatGPT Latest: 900M MAU (~54.1% weight)
• Google Gemini Flash (latest): 650M MAU (~39.1% weight)
• Perplexity Sonar (with search) (latest): 45M MAU (~2.7% weight)
• X.AI Grok (latest): 39M MAU (~2.3% weight)
• Anthropic Claude Sonnet (latest): 30M MAU (~1.8% weight)
Brands appearing in top positions across high-traffic models achieve higher Share of Voice.