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AI Mentions & Sources Report for CRM Software

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About gartner.com (Tech Companies)

This page provides details about gartner.com (Tech Companies) which was ranked #23 out of 111 in the list of sources (7 citations (0.8% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 1 question: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, Gartner CX Summit, TrustRadius, Gartner, Salesforce +1 more.

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Brands Referenced By This Website (6 brands)

Brand Voice Mentions
Salesforce Salesforce 100% 49
Salesforce Salesforce 66.9% 49
Microsoft Microsoft 25.9% 31
Gartner Gartner 5.9% 12
TrustRadius TrustRadius 2.2% 5
Gartner CX Summit Gartner CX Summit 0% 1

Citations from AI Responses

Anthropic Claude Sonnet (latest) (2 citations)

What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] om/categories/crm) - User reviews and comparisons ### 4. **Capterra** [Capterra CRM](https://www.capterra.com/customer-relationship-management-software/) - Reviews and comparisons ### 5. **TrustRadius** [TrustRadius CRM](https://www.trustradius.com/crm) - In-depth user reviews ### 6. **Gartner** [Gartner CRM Research](https://www.gartner.com/en/information-technology/insights/crm-customer-experience) - Industry analyst reports (Magic Quadrant for CRM) ### 7. **Forrester Research** [Forrester](https://www.forrester.com) - CRM Wave reports and analysis ### 8. **CRM Buyer** [CRM Buyer](https://www.crmbuyer.com) - CRM news and analysis ### 9. **Sales Hacker** [Sales Hacker](https://www.saleshac [...]

gartner.com/en/information-technology/insights/crm-customer-experience December 30, 2025

[...] tion](https://www.destinationcrm.com/Conference/CRM-Evolution/CRM-Evolution-2024.aspx) - Destination CRM's conference ### 7. **Customer Contact Week (CCW)** [CCW](https://www.customercontactweekdigital.com) - Focus on customer experience and CRM ### 8. **Gartner CRM & Customer Experience Summit** [Gartner CX Summit](https://www.gartner.com/en/conferences) ## Active Communities & Forums ### 1. **Salesforce Trailblazer Community** [Trailblazer Community](https://trailblazers.salesforce.com) - Official Salesforce community ### 2. **HubSpot Community** [HubSpot Community](https://community.hubspot.com) - Official HubSpot forum ### 3. **r/salesforce [...]

gartner.com/en/conferences/hub/sales-marketing-conferences December 30, 2025

OpenAI ChatGPT Latest (2 citations)

What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] esforce](https://www.reddit.com/r/salesforce/) - [Reddit r/hubspot](https://www.reddit.com/r/hubspot/) - [Reddit r/CRM](https://www.reddit.com/r/CRM/) --- ## 7) Influential publications, analyst firms, and review/comparison platforms Analyst/research firms (market maps, Waves/Quadrants, etc.): - [Gartner](https://www.gartner.com/) (see methodology: [Gartner Magic Quadrant](https://www.gartner.com/en/research/methodologies/gartner-magic-quadrant)) - [Forrester](https://www.forrester.com/) (see: [The Forrester Wave](https://www.forrester.com/research/the-forrester-wave/)) - [IDC](https://www.idc.com/) Industry publications: [...]

gartner.com/en/information-technology/insights/customer-relationship-management-crm December 30, 2025

[...] it r/hubspot](https://www.reddit.com/r/hubspot/) - [Reddit r/CRM](https://www.reddit.com/r/CRM/) --- ## 7) Influential publications, analyst firms, and review/comparison platforms Analyst/research firms (market maps, Waves/Quadrants, etc.): - [Gartner](https://www.gartner.com/) (see methodology: [Gartner Magic Quadrant](https://www.gartner.com/en/research/methodologies/gartner-magic-quadrant)) - [Forrester](https://www.forrester.com/) (see: [The Forrester Wave](https://www.forrester.com/research/the-forrester-wave/)) - [IDC](https://www.idc.com/) Industry publications: - [Destination CRM](https://www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [CustomerThink](https [...]

gartner.com/en/research/methodologies/gartner-magic-quadrant December 30, 2025

Google Gemini Flash (latest) (1 citation)

What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] of the largest tech conferences in the world. [Dreamforce](https://www.salesforce.com/dreamforce/) * **HubSpot INBOUND**: Focused on marketing, sales, and CRM strategies. [INBOUND](https://www.inbound.com/) * **Gartner Sales & Marketing Conference**: High-level strategy for enterprise leaders. [Gartner Conferences](https://www.gartner.com/en/conferences/hub/sales-marketing-conferences) * **CRM Evolution**: A dedicated conference for customer service and CRM professionals. [CRM Evolution](https://www.crmevolution.com/) ### 7. Active Communities and Forums Places to ask questions and share best practices with other users. * **Trailblazer Community**: The official Salesforce [...]

gartner.com/en/conferences/hub/sales-marketing-conferences December 30, 2025

X.AI Grok (latest) (2 citations)

What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] ttps://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)). For comparisons: - [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid) - [Capterra CRM Directory](https://www.capterra.com/customer-relationship-management-software/) - [Gartner Magic Quadrant for CRM Customer Engagement Center (2023)](https://www.gartner.com/en/documents/4022342) – Leaders: Salesforce, Microsoft, Oracle. ### Top Companies and Service Providers These are major implementation partners, resellers, and consultancies specializing in CRM deployments: - **Accenture**: Global leader in Salesforce implementations. [Accenture Salesforce Services](https://www.accen [...]

gartner.com/en/documents/4022342 December 30, 2025

[...] rm). - **G2 Community**: Reviews and Q&A. [G2 Community](https://www.g2.com/discover). Slack/Discord: Sales Stack Slack via [Sales Stack Community](https://salesstack.co/). ### Influential Publications and Media Sources for trends, reviews, benchmarks: - **Gartner**: Magic Quadrant/Wave reports. [Gartner CRM Insights](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm). - **Forrester**: Wave reports on CRM. [Forrester CRM Research](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q1-2023/RES179614). - **CRMXchange**: News and webinars. [CRMXchange](https://www.crmxchange.com/). - **MarTech.org**: CRM coverage. [MarTech CRM](https://martech.org/topi [...]

gartner.com/en/information-technology/insights/customer-relationship-management-crm December 30, 2025