This page provides details about G2 (product) which was ranked #4 out of 100 in the list of brands (66 mentions (24.6% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] n 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), **HubSpot CRM** (user-friendly, free tier for SMBs/startups with strong marketing-sales alignment[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t [...]
December 30, 2025
[...] software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[My TOP 5 CRM Software for 2025 | Free vs Paid CRMs ... - YouTube](https://www.youtube.com/watch?v=GCMdLB82FXg)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), and **Zoho CRM** (budget-friendly, feature-rich for SMBs with automation and workflows[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity [...]
December 30, 2025
[...] Best CRM Software Of 2025](https://morriscountyedc.org/10-best-crm-software-of-2025/)), **ActiveCampaign** (advanced automation[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), **Monday Sales CRM** (versatile for teams[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[My TOP 5 CRM Software for 2025 | Free vs Paid CRMs ... - YouTube](https://www [...]
December 30, 2025
[...] ooltester.com/en/best-crm-for-small-business/)[10 Best CRM Software Of 2025](https://morriscountyedc.org/10-best-crm-software-of-2025/)[My TOP 5 CRM Software for 2025 | Free vs Paid CRMs ... - YouTube](https://www.youtube.com/watch?v=GCMdLB82FXg)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm).
| CRM | Best For | Key Strengths | Notable Weaknesses |
|-----|----------|---------------|--------------------|
| **Salesforce** | Enterprises/large teams | Integrations, reporting, customization [Salesforce.com](https://www.salesforce.com) [Best CRM Software i [...]
December 30, 2025
[...] ommunity](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714).
### Recognized Experts and Thought Leaders
Forbes Advisor ranks platforms via hands-on testing (e.g., Zoho top for SMBs[10 Best CRM Software Of 2025](https://morriscountyedc.org/10-best-crm-software-of-2025/)). G2 user reviews highlight Salesforce #1, HubSpot #2[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm) ([G2.com/categories/crm](https://www.g2.com/categories/crm)). Community insights from HubSpot forums emphasize data hygiene experts[Best CRM Software in 2025 [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] //www.elevatiq.com/post/top-large-crms/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
Recommended products include:
- **Salesforce Sales Cloud**: Best for enterprises with complex workflows, Einstein AI for predictive analytics, AppExchange marketplace, and deep customization; ideal for large B2B but has a steep learning curve and high cost.[Top [...]
December 30, 2025
[...] ware Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
- **HubSpot CRM**: Versatile free tier for startups/SMBs, excels in marketing-sales alignment, user-friendly interface, and seamless data sharing; costs rise for advanced features.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog [...]
December 30, 2025
[...] ware Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
- **Microsoft Dynamics 365**: Full-featured for sales automation, AI insights (Copilot), Teams/Power BI integration, and customization; strong for mid-to-large enterprises.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/202 [...]
December 30, 2025
[...] nity](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)
For large enterprises, also consider **Oracle CX Cloud** (superior marketing automation) and **Creatio** (low-code customization).[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/) G2 user reviews rank Salesforce #1, HubSpot #2 as of December 2025.[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
| Business Size | Top Recommendations | Key Strengths | Pricing Starting Point |
|---------------|---------------------|---------------|----- [...]
December 30, 2025
[...] **Oracle CX Cloud** (superior marketing automation) and **Creatio** (low-code customization).[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/) G2 user reviews rank Salesforce #1, HubSpot #2 as of December 2025.[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
| Business Size | Top Recommendations | Key Strengths | Pricing Starting Point |
|---------------|---------------------|---------------|------------------------|
| Startups/SMBs | HubSpot, Pipedrive, Zoho | Ease of use, free tiers, marketing alignment | Free–$20 [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] unity**
[Sales Hacker](https://www.saleshacker.com/community/) - Sales and CRM focused
## Influential Publications & Media
### 1. **Destination CRM**
[Destination CRM](https://www.destinationcrm.com) - Leading CRM publication
### 2. **CRM Magazine**
Published by Information Today, Inc.
### 3. **G2**
[G2 CRM Category](https://www.g2.com/categories/crm) - User reviews and comparisons
### 4. **Capterra**
[Capterra CRM](https://www.capterra.com/customer-relationship-management-software/) - Reviews and comparisons
### 5. **TrustRadius**
[TrustRadius CRM](https://www.trustradius.com/crm) - In-de [...]
December 30, 2025
[...] *
[Sales Hacker](https://www.saleshacker.com/community/) - Sales and CRM focused
## Influential Publications & Media
### 1. **Destination CRM**
[Destination CRM](https://www.destinationcrm.com) - Leading CRM publication
### 2. **CRM Magazine**
Published by Information Today, Inc.
### 3. **G2**
[G2 CRM Category](https://www.g2.com/categories/crm) - User reviews and comparisons
### 4. **Capterra**
[Capterra CRM](https://www.capterra.com/customer-relationship-management-software/) - Reviews and comparisons
### 5. **TrustRadius**
[TrustRadius CRM](https://www.trustradius.com/crm) - In-depth us [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] er-focused community
3. **[CMSWire](https://www.cmswire.com/)** - Customer experience and digital workplace news
4. **[Forrester Research](https://www.forrester.com/)** - Publishes influential CRM Wave reports
5. **[Gartner](https://www.gartner.com/)** - Releases annual CRM Magic Quadrant
6. **[G2 CRM Category](https://www.g2.com/categories/crm)** - User reviews and comparisons
### News & Analysis
7. **[TechCrunch CRM Coverage](https://techcrunch.com/tag/crm/)** - Startup and technology news
8. **[VentureBeat](https://venturebeat.com/)** - Enterprise technology coverage
9. **[ZDNet CRM S [...]
December 30, 2025
[...] blazers.salesforce.com/)** - Official Salesforce community
3. **[HubSpot Community](https://community.hubspot.com/)** - HubSpot user forum
4. **[CRM Software LinkedIn Group](https://www.linkedin.com/groups/)** - Professional networking (search for CRM groups)
### Review & Comparison Sites
5. **[G2](https://www.g2.com/categories/crm)** - Peer reviews and comparisons
6. **[Capterra](https://www.capterra.com/crm-software/)** - Software reviews and comparisons
7. **[Software Advice](https://www.softwareadvice.com/crm/)** - CRM buying guide and reviews
8. **[TrustRadius](https://www.trustradiu [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ch/customer-relationship-management)
- Publishes annual Magic Quadrant for CRM
- **Forrester Research** - [https://www.forrester.com](https://www.forrester.com)
- CRM Wave reports and analysis
- **IDC** - [https://www.idc.com](https://www.idc.com)
- Market share and growth statistics
- **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm)
- User reviews and comparisons
- **Capterra** - [https://www.capterra.com/customer-relationship-management-software](https://www.capterra.com/customer-relationship-management-software)
- CRM software directory and revie [...]
December 30, 2025
[...] ship-management)
- Publishes annual Magic Quadrant for CRM
- **Forrester Research** - [https://www.forrester.com](https://www.forrester.com)
- CRM Wave reports and analysis
- **IDC** - [https://www.idc.com](https://www.idc.com)
- Market share and growth statistics
- **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm)
- User reviews and comparisons
- **Capterra** - [https://www.capterra.com/customer-relationship-management-software](https://www.capterra.com/customer-relationship-management-software)
- CRM software directory and reviews
## Influential F [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] com/)
- [CustomerThink](https://customerthink.com/)
- [MarTech](https://martech.org/)
- [CMSWire](https://www.cmswire.com/)
- [TechTarget: SearchCustomerExperience](https://www.techtarget.com/searchcustomerexperience/)
Software discovery/reviews (useful for longlists; validate with references):
- [G2](https://www.g2.com/)
- [Capterra](https://www.capterra.com/)
- [TrustRadius](https://www.trustradius.com/)
---
## If you tell me 6 details, I’ll recommend a “best-fit” shortlist
Reply with:
1) B2B/B2C, 2) team size (sales + service), 3) sales motion (inbound/outbound/PLG/channel), 4) must-have i [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] rage:
- [CRM Magazine (destinationCRM)](https://www.destinationcrm.com/)
- [MarTech](https://martech.org/)
- [Sales Hacker](https://www.saleshacker.com/) (sales/GTM content)
---
## 10) Review & comparison sites (useful, but read critically)
To sanity-check vendors, feature claims, and pricing:
- [G2](https://www.g2.com/)
- [Capterra](https://www.capterra.com/)
- [TrustRadius](https://www.trustradius.com/)
- [Gartner Peer Insights](https://www.gartner.com/reviews/home)
---
### If you tell me (1) your target industry, (2) company size, and (3) whether you want to specialize in admin/config, de [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] aleshacker.com/)
Analyst and evaluation sources (often used in procurement):
- [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants))
- [Forrester](https://www.forrester.com/)
- Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/)
---
If you tell me your context (B2B vs B2C, seats, sales motion, and whether you need sales/service/mar [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] reenberg99/)
* **Ray Wang**: Founder of Constellation Research, focusing on disruptive technologies and CX. [Constellation Research](https://www.constellationr.com/users/rwang0)
### 4. Comparison and Review Platforms
Use these sites to compare features, pricing, and verified user reviews.
* **G2**: The leading peer-to-peer review site for software. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Capterra**: Provides extensive user reviews and software comparisons. [Capterra CRM Category](https://www.capterra.com/customer-relationship-management-software/)
* **TrustRadius**: Focuse [...]
December 30, 2025
[...] search, focusing on disruptive technologies and CX. [Constellation Research](https://www.constellationr.com/users/rwang0)
### 4. Comparison and Review Platforms
Use these sites to compare features, pricing, and verified user reviews.
* **G2**: The leading peer-to-peer review site for software. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Capterra**: Provides extensive user reviews and software comparisons. [Capterra CRM Category](https://www.capterra.com/customer-relationship-management-software/)
* **TrustRadius**: Focuses on in-depth reviews from authenticated users in enterpri [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] w.pipedrive.com/)
* **Zendesk Sell:** Originally "Base CRM," this focus is on integrating sales with customer support. [Zendesk Sell](https://www.zendesk.com/sell/)
### 2. Influential Experts & Reviewers
To stay current on features and industry shifts, follow these analysts and platforms:
* **G2:** The leading peer-to-peer review site for software validated by real users. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center research. [Gartner CRM Insights](https://www.gartner.com/en/sales/role/crm-sales-technolog [...]
December 30, 2025
[...] tegrating sales with customer support. [Zendesk Sell](https://www.zendesk.com/sell/)
### 2. Influential Experts & Reviewers
To stay current on features and industry shifts, follow these analysts and platforms:
* **G2:** The leading peer-to-peer review site for software validated by real users. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center research. [Gartner CRM Insights](https://www.gartner.com/en/sales/role/crm-sales-technology)
* **Paul Greenberg:** Author of "CRM at the Speed of Light" and considered th [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] m/community)
* **Pavilion:** A private community for high-growth sales and marketing executives. [Join Pavilion](https://www.joinpavilion.com)
### 8. Top Publications and Media
* **CRM Magazine:** The industry’s primary trade publication. [Destination CRM](https://www.destinationcrm.com)
* **G2:** The leading peer-to-peer review site for CRM software comparison. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center. [Gartner CRM Insights](https://www.gartner.com/en/sales/topics/crm)
* **MarTech:** Covers the in [...]
December 30, 2025
[...] and marketing executives. [Join Pavilion](https://www.joinpavilion.com)
### 8. Top Publications and Media
* **CRM Magazine:** The industry’s primary trade publication. [Destination CRM](https://www.destinationcrm.com)
* **G2:** The leading peer-to-peer review site for CRM software comparison. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center. [Gartner CRM Insights](https://www.gartner.com/en/sales/topics/crm)
* **MarTech:** Covers the intersection of marketing and CRM technology. [MarTech.org](https://martech [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
### Leading CRM Brands and Products
The CRM (Customer Relationship Management) software market is dominated by a few key players, with others excelling in niches like SMBs, enterprises, or sales-focused automation. According to G2's 2024 Grid report for CRM, top-rated options include Salesforce (leader in enterprise), HubSpot (best for inbound marketing integration), and Zoho CRM (value leader for small businesses). [G2 CRM Software Category](https://www.g2.com/categories/crm).
- **Salesforce**: The market leader with compr [...]
December 30, 2025
[...] players, with others excelling in niches like SMBs, enterprises, or sales-focused automation. According to G2's 2024 Grid report for CRM, top-rated options include Salesforce (leader in enterprise), HubSpot (best for inbound marketing integration), and Zoho CRM (value leader for small businesses). [G2 CRM Software Category](https://www.g2.com/categories/crm).
- **Salesforce**: The market leader with comprehensive features for sales, service, marketing, and analytics. Pricing starts at $25/user/month. Official site: [Salesforce](https://www.salesforce.com/products/sales-cloud/overview/).
- **Hub [...]
December 30, 2025
[...] ttps://www.freshworks.com/crm/sales/).
- Other notables: Oracle CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)).
For comparisons:
- [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid)
- [Capterra CRM Directory](https://www.capterra.com/customer-relationship-management-software/)
- [Gartner Magic Quadrant for CRM Customer Engagement Center (2023)](https://www.gartner.com/en/documents/4022342) – Leaders: Salesforce, Microsof [...]
December 30, 2025
[...] Tiffani Bova**: Salesforce CRO, keynote speaker on customer-centric growth. LinkedIn influence noted in [Forrester reports](https://www.forrester.com/blogs/author/tiffani-bova/).
- **Arnie Bellini**: CEO of Tecnova (Dynamics partner). [Arnie Bellini Insights](https://www.arnieb.com/).
- Follow via [G2 Thought Leadership](https://www.g2.com/articles/crm-thought-leaders) or [Sales Hacker Experts](https://www.saleshacker.com/).
### Promising Startups and New Market Entrants
Emerging CRMs leveraging AI, no-code, and modern data:
- **Attio**: AI-native CRM for teams, flexible objects. Raised $100M+ [...]
December 30, 2025
[...] mmunity**: Forums and Academy. [HubSpot Community](https://community.hubspot.com/).
- **Reddit**: r/CRM ([r/CRM](https://www.reddit.com/r/CRM/)), r/sales ([r/sales](https://www.reddit.com/r/sales/)), r/HubSpot.
- **Zoho Community**: User forums. [Zoho Community](https://community.zoho.com/crm).
- **G2 Community**: Reviews and Q&A. [G2 Community](https://www.g2.com/discover).
Slack/Discord: Sales Stack Slack via [Sales Stack Community](https://salesstack.co/).
### Influential Publications and Media
Sources for trends, reviews, benchmarks:
- **Gartner**: Magic Quadrant/Wave reports. [Gartner CR [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] rketing, and service. The most trusted brands dominate based on market share, analyst reports like Gartner's Magic Quadrant [Gartner CRM Magic Quadrant](https://www.gartner.com/reviews/market/customer-relationship-management/vendor/salesforce/product/sales-cloud), and user reviews on platforms like G2 [G2 CRM Category](https://www.g2.com/categories/crm) and Capterra [Capterra CRM Software](https://www.capterra.com/crm-software/).
- **Salesforce**: Market leader with comprehensive features for enterprise sales, marketing, and service. Recommended for large businesses. Official site: [Salesforce] [...]
December 30, 2025
[...] ing, and service. The most trusted brands dominate based on market share, analyst reports like Gartner's Magic Quadrant [Gartner CRM Magic Quadrant](https://www.gartner.com/reviews/market/customer-relationship-management/vendor/salesforce/product/sales-cloud), and user reviews on platforms like G2 [G2 CRM Category](https://www.g2.com/categories/crm) and Capterra [Capterra CRM Software](https://www.capterra.com/crm-software/).
- **Salesforce**: Market leader with comprehensive features for enterprise sales, marketing, and service. Recommended for large businesses. Official site: [Salesforce](htt [...]
December 30, 2025
[...] view/).
- **Zoho CRM**: Affordable, customizable for SMBs with strong multichannel support. Official site: [Zoho CRM](https://www.zoho.com/crm/).
- **Pipedrive**: Sales-focused with visual pipelines; great for sales teams. Official site: [Pipedrive](https://www.pipedrive.com/).
For comparisons:
- [G2 CRM Grid Report](https://www.g2.com/categories/crm) (user reviews, leader quadrant).
- [Forrester Wave: CRM Suites](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q2-2023/RES179731) (analyst evaluation).
### Reputable Companies and Providers
Beyond core vendors, these integrate or [...]
December 30, 2025
[...] adrant reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/).
- **Review Platforms**:
- G2: [G2 Blog](https://www.g2.com/articles/crm).
- TrustRadius: [TrustRadius CRM](https://www.trustradius.com/categories/crm).
- Experts:
- Lincoln Murphy (customer success): [LincolnMurphy.com](https://lincolnmurphy.com/) | Twitter [@lincolnmurphy](https://twitter.com/lincolnmurphy).
- David Cum [...]
December 30, 2025
[...] t reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/).
- **Review Platforms**:
- G2: [G2 Blog](https://www.g2.com/articles/crm).
- TrustRadius: [TrustRadius CRM](https://www.trustradius.com/categories/crm).
- Experts:
- Lincoln Murphy (customer success): [LincolnMurphy.com](https://lincolnmurphy.com/) | Twitter [@lincolnmurphy](https://twitter.com/lincolnmurphy).
- David Cummings [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] desk** (service-focused, [Zendesk](https://www.zendesk.com/)), **Zoho CRM** (affordable all-in-one, [Zoho CRM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)).
**Best Products/Services** (based on user reviews and leaderboards):
- Top-rated on [G2's CRM Grid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive.
- [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sal [...]
December 30, 2025
[...] e, HubSpot, Zoho CRM, Pipedrive.
- [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)).
- Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/).
## Influential Figures and Thought Leaders
- **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.salesforce.com/company/leadersh [...]
December 30, 2025
[...] * (Microsoft CEO): Drives Dynamics 365 vision. Profile: [Microsoft Leadership](https://news.microsoft.com/executive/satya-nadella/).
- **David A. Kaplan** (Forrester VP, Principal Analyst): CRM research expert. [Forrester](https://www.forrester.com/analyst/david-kaplan/).
- Others: **Godard Abel** (G2 CEO, CRM influencer), **Arvind Krishna** (IBM CEO, Watson CRM ties).
## Emerging Startups and Trends
**Emerging Startups**:
- **Attio**: AI-native, flexible CRM for modern teams. [Attio](https://attio.com/).
- **Folk**: No-code CRM for startups. [Folk](https://www.folk.app/).
- **Clay**: AI sales [...]